Top Operations Management Jobs in Amsterdam

Senior, hands-on role supporting the CEO by managing a global private office and an administrative team, executing executive and personal tasks, coordinating complex travel and events, implementing SOPs and productivity systems, and ensuring confidentiality, operational excellence, and stakeholder satisfaction across multiple time zones.

Manage cross-functional projects between trading, risk, and tech teams; build and maintain real-time trading and risk dashboards; improve reporting and processes; define KPIs and deliver data-driven updates to senior management.

Lead day-to-day customer support operations across internal teams and BPO partners in a 24/7, high-volume digital environment. Ensure service stability, monitor key metrics, identify risks, coordinate incident responses, drive process improvements, and develop operational capability and team performance.

Manage EU operations staff (shipping, receiving, supply chain planning, production technicians); enforce SOPs; monitor and replenish inventory; document shipments and sales; create inventory and adjustment reports; process and track purchase orders; perform other assigned operational duties.

Own the end-to-end process converting product, marketing, and account signals into qualified sales opportunities. Build qualification criteria, routing rules, data enrichment and automation, partner across product/marketing/sales/analytics, create feedback loops, and measure and optimize funnel conversion and data quality.

Lead Amsterdam procurement operations and help build the global Req-to-Pay operating system. Stabilize R2P processes, improve Coupa and downstream data quality, embed AI/automation (agentic intake, AI-driven orchestration), deliver spend reporting, enable suppliers, and manage stakeholder adoption across Procurement, Finance, AP and Legal.

Lead Benelux customer-facing operations across customer care, logistics, warranty, and new demand models. Manage a 15+ support team, own escalations and recovery, ensure quality, optimize inbound/outbound logistics and partner relationships, and implement operational improvements with product and central teams.

Own and maintain CX platforms (Zendesk, Vitally), build and run automations and integrations, support AI-enabled workflows, manage intake and delivery of platform requests, ensure change management, documentation, and cross-functional partnership to improve reliability and scale of support and customer success tooling.

The Manager Finance Operations leads global accounting and financial operations, driving process improvement, automation, and team development while overseeing finance infrastructure across 100+ stores.

Manages clinical operations, staff workload, project delivery, regulatory compliance, client expectations, budgets, recruiting, and team development for medical device clinical programs. Coordinates clinical, biostatistics, and data management activities; supports proposals, business development, conferences, process improvement, and regulatory inspections. Requires knowledge of clinical trial processes, medical device development, global regulations, and Good Clinical Practices.

Own end-to-end operational slices: reconcile orders across systems, enforce warehouse/carrier SLAs, resolve tickets within SLA, and build automations, Claude agents, and dashboards to eliminate recurring manual work and scale the team without added headcount.

The Business Operations Manager for Benelux oversees transaction management, operational tasks, stakeholder communication, and supports account managers, ensuring effective repair processes in a fast-paced environment.

Own the Customer Operations systems roadmap and act as product owner for Salesforce. Lead selection, implementation, and optimization of automation, self-service, and telephony platforms. Plan and execute large-scale implementations and migrations with minimal disruption. Ensure integrations support performance metrics (CSAT, response times, efficiency) and partner with leadership, IT, Data, and vendors to deliver resilient, scalable systems.

Lead and localize day-to-day operations for the South Korean market, manage vendor relationships, coordinate with product and marketing, set up local operations, and continuously improve workflows to enhance user experience.

Lead and grow a live-operations team for Pearl Abyss' European games portfolio. Own cross-functional coordination across Live-Ops, Community, Localization, Marketing, Product and PR; design and execute live-service operational plans; monitor KPIs and infrastructure; manage high-impact projects end-to-end; and act as escalation lead during live incidents. Mentor direct reports, set performance goals, and drive continuous improvements to support growth across PC, console and mobile.

Lead and coordinate day-to-day operations and cross-functional projects to establish and improve local operating models for regulated crypto-asset services. Oversee service delivery, outsourcing, incident response, operational risk, regulatory readiness and project plans, maintain process documentation, track SLAs/KPIs, and prepare management reporting while supporting the COO and CEO with executive materials and administrative tasks.