Top Customer Success Jobs in Des Moines, IA

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.

Leads a team of 8–10 strategic Customer Success Managers, driving retention, expansion, customer satisfaction, product adoption, and measurable ROI. Coaches and develops talent, manages risks, oversees forecasting and KPIs, strengthens executive customer relationships, and collaborates cross-functionally with Product, Sales, Onboarding, and Support. The role also hires and mentors team members, advocates for customer feedback, and executes strategic priorities in a dynamic environment.

Manages post-go-live customer relationships, success plans, account health, business reviews, and executive communications. Translates product usage and operational data into ROI recommendations, coordinates with Support, Product, Sales, Implementation, and Training teams, and identifies renewal and expansion opportunities. The role also improves customer advocacy, guides change across stakeholders, and develops operational efficiencies across a portfolio of accounts.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

Manage strategic customer relationships, major incidents, adoption trends, technical risks, and feature guidance. Serve as the customer advocate internally while analyzing support, survey, and renewal data. Provide proactive recommendations aligned with customer objectives and act as a technical resource for cloud and identity solutions. The role requires occasional customer-site travel and some after-hours coverage.

Own the systems, reporting, dashboards, processes, and automation supporting Noma’s post-sales organization. The role maintains renewal and QBR tracking, standardizes decks and playbooks, centralizes customer success resources, identifies operational gaps, and coordinates technical builds with internal partners. It requires autonomy, strong systems thinking, and experience supporting customer success or revenue operations in a fast-paced enterprise SaaS or cybersecurity environment.

Own the post-sale experience for strategic enterprise customers, driving adoption, retention, expansion, and customer health. Build and lead the Customer Success function by hiring Customer Success Managers, developing playbooks, establishing operating models, forecasting renewals, and implementing tooling. Serve as an executive sponsor for key accounts, partner with Sales, Product, Engineering, and Deployment, translate customer feedback into product input, and report performance and strategy to executives and the board.

Vice President of Client Success will lead employer and health plan customer segments, including implementation, renewals, expansions, and revenue growth. The role manages executive client relationships, develops scalable client success systems and teams, communicates program ROI, identifies retention risks, and improves customer and patient experiences. This leader will mentor managers, partner cross-functionally with Commercial, Product, Operations, Marketing, and Clinical teams, and develop strategies for organizational scale.

Manage a portfolio of global customers from onboarding through renewal and expansion. Drive product adoption, retention, and growth through digital and human-led engagement programs, executive business reviews, customer education, and health-metric analysis. Guide administrators through deployments and identity integrations, escalate at-risk accounts, route feedback to Product, and collaborate with Sales, Renewals, Engineering, Marketing, and Customer Care. Use automation and customer insights to improve outcomes and communication.

Manage multiple customer accounts, understand client needs, provide product and industry consultation, coordinate internal resources, support projects and change management, facilitate sales of additional functionality, maintain customer retention, and achieve high satisfaction ratings. The role requires collaboration with product, development, testing, and other teams, along with occasional travel and alternate schedule availability.

Supports Customer Success operations by improving processes, maintaining documentation, analyzing renewal and churn data, developing reporting, evaluating tools, and tracking operational initiatives. The role partners with CS leadership, Business Systems, Product, Sales, and other teams to enhance Salesforce and related systems, identify process gaps, monitor KPIs, and improve customer outcomes.

Manages contract renewals for assigned B2B customers, including renewal calendar tracking, quote creation, customer communication, negotiation, documentation, and retention efforts. Identifies upsell and cross-sell opportunities and coordinates with Sales and Customer Success teams. Prepares renewal reports, supports strategic renewals, maintains product and contract knowledge, and contributes to process improvements.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, monitor account health, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Implementation, Support, Product, Marketing, and Account Management. The role requires managing complex stakeholder environments, improving customer outcomes, and sharing best practices across the Customer Success organization.

Manage a portfolio of SMB customers by driving adoption, engagement, retention, and growth. Monitor customer health and usage trends, identify risks and opportunities, and provide proactive guidance. Build relationships with Legal Ops, Finance, and IT stakeholders while serving as a trusted advisor. Lead scalable engagement programs, resolve customer challenges, and collaborate with Implementation, Support, Marketing, Product, and Account Management teams.

Manage strategic B2B SaaS customer accounts as a trusted advisor and primary point of contact. Lead onboarding, adoption, enablement, health monitoring, escalations, and cross-functional issue resolution while driving retention, expansion, and measurable customer outcomes. The role requires strong networking and cybersecurity knowledge, familiarity with operational technology environments, executive communication skills, and the ability to use AI platforms to automate customer success workflows and generate insights.

Manages assigned B2B SaaS clients as a trusted advisor, creating Success Plans, conducting Business Reviews, supporting adoption and program growth, identifying expansion opportunities, coordinating with internal teams, and maintaining accurate Salesforce records. The role requires strong communication, organization, adaptability, and the ability to explain software functionality clearly while managing multiple client priorities.

Own post-sale customer engagement across onboarding, adoption, value reviews, and renewals. Serve as a trusted advisor and technical subject matter expert for cloud cost management customers, deliver training and business reviews, gather product feedback, advocate for customer needs internally, and manage relationships with technical stakeholders from startups through enterprises.

Own the post-sale customer lifecycle for Vantage, including onboarding, adoption, value reviews, renewals, training, and ongoing product feedback. Serve as a trusted technical advisor and customer advocate, driving adoption and issue resolution across startup and enterprise accounts. Engage CTOs, engineering leaders, and DevOps professionals while managing a broad portfolio. The role requires customer success or technical account management experience in B2B technology or SaaS, plus FinOps or cloud cost management expertise.

Own a portfolio of SaaS client accounts as a revenue strategist and technical success partner. Lead onboarding, business reviews, retention, escalations, and budget-growth conversations. Analyze attribution, PMS, Meta, and GA4 data to produce ROI recommendations and client reports. Diagnose tracking, ad feed, and integration issues with product and engineering teams. Build demand plans, scalable playbooks, reporting frameworks, and client success stories while supporting expansions, referrals, and case studies.

Own a portfolio of home improvement clients, serving as the primary relationship manager and driving retention, results, referrals, reviews, and timely MRR collection. Manage regular check-ins, identify and escalate issues, handle difficult conversations, and build scalable onboarding, health-tracking, reporting, and churn-prevention processes. The role manages 20–50 accounts in partnership with media buying and creative teams.

Owns a portfolio of midsize and large school district accounts, leading implementation, onboarding, adoption, account health, business reviews, risk recovery, and renewal-focused success strategies. The role builds partner relationships, connects product usage and assessment impact data to customer goals, collaborates cross-functionally, and helps scale Pearson’s customer success processes. Travel of up to 30% is required, with remote-first flexibility.

Owns EULER’s post-sale customer success strategy, retention, expansion, adoption, and churn outcomes. Leads and develops the Customer Success team, builds scalable lifecycle playbooks, defines health scoring and success standards, manages strategic accounts, and partners with Sales, Product, and Engineering. The role also oversees customer reporting, risk identification, hiring, onboarding, and continuous improvement in a high-growth B2B SaaS environment.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.