Top Senior Technical Support Engineer Jobs

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Provide deep technical resolution for escalated support cases, troubleshooting data-security and SaaS issues, reproducing and isolating root cause, producing Tier 3/Engineering escalations, creating runbooks and knowledge articles, mentoring Tier 1, and participating in on-call rotations to resolve customer-impacting incidents.

Provides advanced technical support, troubleshooting, training, consulting, and pre-sales guidance for AspenTech supply chain optimization software. The role specializes in refinery planning, scheduling, blending, and linear or nonlinear programming. Responsibilities include resolving complex customer issues, escalating problems cross-functionally, developing training materials, supporting pre-release testing, coaching colleagues, identifying growth opportunities, and occasionally delivering onsite support. Candidates need engineering expertise, chemical process knowledge, relevant industry experience, strong communication skills, and willingness to travel less than 25%.

Provides regional technical support for AVEVA Pipeline Simulation products, troubleshooting complex customer software issues, reproducing defects, researching workarounds, and coordinating solutions with Development. Documents cases, supports junior engineers, delivers customer and internal training, creates technical knowledge materials, and presents at conferences. Requires pipeline simulation expertise, engineering knowledge of thermodynamics, fluid dynamics, and hydraulics, strong communication, customer service skills, and 5–15% travel.

Provide expert-level technical support and failure analysis for probe card products in production, drive root-cause investigations using ATE, microscopy and electrical measurements, collaborate with engineering and manufacturing on corrective actions, support NPI and onsite customer troubleshooting, and analyze wafer test data to produce technical reports and optimize yield.

Provides advanced technical support for optical products in a 24/7 environment. Troubleshoots complex system-level issues, develops solutions, escalates critical customer problems to R&D, and coordinates cross-functional resolutions. Maintains product expertise, documents support activity, identifies process improvements, and trains junior team members. The role includes periodic on-call duties and requires strong communication, analytical problem-solving, customer service, and adaptability.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

As a Senior Technical Support Engineer, you'll troubleshoot and provide post-sales support for timing and synchronization systems while collaborating with customers and managing cases in Salesforce.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

The Associate Engineer in Tech Support will assist in technical product support, solve customer issues, and collaborate with teams on innovative solutions.