Top Healthtech Customer Success & Experience Jobs

Own strategic operator relationships for a healthtech senior-living platform: drive adoption, demonstrate ROI, secure renewals and expansions, lead executive business reviews, mentor CSMs/CSDs, and represent customer needs cross-functionally. Operate at both executive and operational levels with ~30% travel.

The role involves providing customer support, assisting with MyChart portal navigation, and troubleshooting telehealth appointments while maintaining HIPAA compliance.

The Client Concierge will provide front-end client interactions, support veterinarians, engage with pet parents, and manage patient intakes.

The role involves managing customer inquiries, coordinating with labs, maintaining relationships, and ensuring high customer satisfaction in a healthcare setting.

The Customer Success Manager will retain and grow accounts in behavioral health practices, ensure customer satisfaction, and identify upsell opportunities.

The Director of Customer Service oversees the call center organization, aligning customer service strategies with corporate objectives, managing teams, budgets, and ensuring compliance while driving customer loyalty and operational efficiency.

As an Account Manager, you will manage client relationships, coordinate communication, oversee performance analysis, and collaborate with teams to enhance client experiences.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

The Technical Talent Sourcer will build candidate pipelines for technical roles, collaborate with recruiters, manage interview scheduling, and maintain records in ATS.

The Senior Client Partner will manage brand partnerships, lead deal cycles, develop custom packages, and ensure the successful execution of collaborations at Babylist.