Top Healthtech Customer Success & Experience Jobs

The Onsite Care Coordinator supports patients' recovery by coordinating care transitions, conducting assessments, and collaborating with healthcare teams for discharge planning.

Handle inbound and outbound calls related to medical services, schedule appointments, manage patient information, and resolve patient issues while ensuring high quality service.

The Customer Service Representative responds to complex inquiries regarding health benefits, assists customers, leads fellow representatives, and contributes to training and process improvement.

In this role, you will engage with healthcare partners to drive pipeline generation, manage relationships, and enable the sale of Intellistack's solutions, focusing on improving patient experiences and operational efficiency.

The Technical Support Analyst provides exceptional client support through various communication channels, troubleshooting issues and ensuring client satisfaction while documenting interactions and solutions.

The Strategic Customer Success Manager will manage relationships with key healthcare clients, drive retention and expansion, offer strategic insights, and collaborate cross-functionally to enhance customer satisfaction and company growth.

As a Client Concierge, you'll focus on delivering exceptional customer service, assisting pet parents, managing patient intakes, and supporting the veterinary team while embodying the company culture.

The Midmarket Account Manager will manage a portfolio of healthcare accounts, providing strategic support, facilitating client relationships, and driving business growth through insights and data analysis while ensuring high client satisfaction.

As a Customer Service Specialist, you'll engage with customers about GRAIL's lab services, handle inquiries, and communicate effectively to enhance customer journeys in cancer care.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The Customer Experience Associate will help establish the CX function at Marble, engaging with families and stakeholders, addressing operational challenges, and contributing to a culture of growth and problem-solving.

The Partner Account Manager will drive partner success by building relationships, overseeing onboarding, and ensuring satisfaction with Spark's platform.