Top Healthtech Customer Success & Experience Jobs

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The Healthcare Account Management Associate will deepen relationships with physician practices to increase patient referrals to mental health care, balancing in-person and remote communications, with a focus on performance and building effective partnerships.

The Senior Partner Success Associate manages relationships with care partners in mental healthcare, ensuring their satisfaction and advocating for partnership growth through collaboration and data insights.

The Customer Success Manager will retain and grow accounts in behavioral health practices, ensure customer satisfaction, and identify upsell opportunities.

The Enterprise Customer Success Manager will cultivate customer relationships, drive product adoption, facilitate training, and identify growth opportunities within enterprise accounts, specifically in the healthcare SaaS sector.

Assist in managing the New York showroom by leading day-to-day operations, coaching staff, and ensuring a high-quality experience for guests. Responsibilities include staff training, inventory management, and supporting events.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

The Senior Customer Success Manager will manage relationships with enterprise clients, support onboarding, lead projects, and enhance team productivity in the healthcare sector.

The Office Assistant/Receptionist answers phone calls, greets visitors, manages packages, keeps logs, and ensures effective communication within the corporate office.

Handle customer interactions regarding Referral Testing, process specimens, resolve issues, and ensure quality of laboratory samples. Maintain communication with clients and adhere to safety regulations.