Top Customer Success Jobs in Columbus, OH

Lead Customer Success to ensure measurable business outcomes, reduce churn, and improve retention. Build segment-specific playbooks, orchestrate cross-functional teams, own renewals and expansion enablement, drive executive engagement, and develop the CSM organization while tracking CS KPIs like GRR, NRR, CSQLs, health scores, and CS NPS.

The Client Success Associate manages daily operations of client accounts, focusing on load building, shipment tracking, and client communication to ensure operational excellence.

Manage a portfolio of customers to drive adoption, retention, and measurable business outcomes. Develop success plans, monitor health and utilization, conduct onboarding and QBRs, coordinate cross-functional resources, escalate and resolve issues, support renewals and growth, and contribute to process improvements and playbook execution.

Manage customer relationships for Engineering Platforms & Services to drive product adoption, retention, and expansion. Lead onboarding, conduct proactive account reviews and demos, track success metrics, and provide product feedback to inform roadmap and feature priorities.

Serve as primary client contact and strategic advisor for veterinary accounts. Host meetings, track action items, manage catalog updates and campaigns, deliver performance analyses and presentations, coordinate with product/engineering and onboarding, and nurture corporate relationships to drive loyalty and platform adoption.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

Manage a large portfolio of payroll customers to prevent churn, drive renewals and expansion, resolve technical escalations, deliver adoption trainings, advocate product improvements, and partner cross-functionally to improve payroll and tax workflows and customer outcomes.

Lead a North America-based Customer Success team to drive adoption, account health, executive relationships, renewals, and measurable outcomes. Coach CSMs and CS Architects, manage staffing and resources, collaborate cross-functionally, support escalations, and improve processes and tools tied to objectives and key results.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Lead and build Dynatrace's Public Sector post-sale organization (Customer Success, Professional Services, Technical Support) for US Federal, SLED, and Americas customers. Drive retention and growth, ensure FedRAMP/security/compliance, deliver operational excellence (NRR, CSAT, MTTR), scale delivery using AI and Salesforce tooling, partner cross-functionally, and manage cleared-personnel and support operations across the region.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Partner with Strategic Account Managers to manage post‑sales relationships for large enterprise clients: drive product adoption, conduct executive business reviews, run data-driven programs, coordinate cross‑functional teams, mitigate churn, identify expansion opportunities, and feed customer insights to Product, Engineering, Revenue, and Finance to improve retention and ROI.

Manage assigned accounts to ensure client satisfaction and adoption of SailPoint products. Act as customer advocate and consultant, provide coaching on IdentityIQ and identity management best practices, monitor account health, identify expansion opportunities, report status to leadership, and drive contract renewals.

Manage relationships and overall satisfaction for assigned SailPoint accounts. Coach clients on IdentityIQ and SailPoint solutions, monitor usage and risks, provide strategic insights and status updates, identify expansion opportunities, ensure contract renewals, and act as a customer advocate to drive success and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.