Top Customer Success Jobs in Charlotte, NC

The Associate Customer Success Manager is responsible for enhancing customer outcomes through relationship management, ensuring clients gain maximum value from Cyara's solutions. Duties include managing renewals, identifying improvement opportunities, coordinating special projects, and being a point of escalation. Strong customer experience and program management skills are necessary, along with the ability to communicate effectively with senior executives.

Seeking a Director of Customer Success to lead and define customer success at Seso. Responsibilities include driving customer success outcomes, enhancing efficiency, measuring effectiveness, leading a team, and inspiring customer success across the company.

The Associate Customer Success Specialist will provide training, education, and support for Catapult’s athlete tracking hardware and software solutions to enhance customer experience. Responsibilities include account management, customer service, data analysis, and collaboration with product and engineering teams to drive customer satisfaction and growth.

The Senior Client Success Manager will oversee high-value client accounts in healthcare IT, ensuring operational efficiency and client satisfaction. Responsibilities include building partnerships, managing workflows, conducting business reviews, and leading operational initiatives while mentoring junior team members.

As a Customer Success Manager at Nightfall AI, you'll ensure customer satisfaction and product adoption, develop success roadmaps, and identify upsell opportunities. You'll collaborate with cross-functional teams and become an expert on the Nightfall platform, all while focusing on customer needs in the data security industry.

As a Customer Success Manager at Hazel Health, you will ensure the adoption and ongoing usage of healthcare services in schools, building strong partnerships and addressing customer needs. You will work closely with school staff, report on account health, and advocate for customers' needs to enhance service delivery.

The Manager of Digital Customer Success will lead a team responsible for customer retention and expansion globally. This role focuses on account management, technical product expertise, customer engagement, and ensuring a seamless customer journey. The manager will develop strategies to drive renewals and upsell opportunities, while fostering a culture of excellence within their team.

As a Strategic Customer Success Manager, you will manage the post-sales process for enterprise customers, providing onboarding, program management, and maintaining strong relationships. You'll analyze customer data to enhance value, advocate for customer needs internally, and track customer health and success milestones. Traveling to meet customers may be required, along with proposal of innovative ideas to improve customer experience.

The Customer Success Manager will advocate for clients and drive revenue growth by developing strong relationships, analyzing key metrics, enhancing product adoption, and resolving issues. This role includes executing business reviews and monitoring customer health for proactive engagement.

As a Customer Success Manager at Cofactr, you will lead customer onboarding, build relationships to enhance satisfaction and retention, manage customer projects, provide support and advice, and gather insights for product development. The role involves close collaboration with product and sales teams to improve the customer experience and shape post-sales strategies.

The Client Success Manager will lead efforts to enter new market segments, service clients, and manage relationships while generating insights on sustainability and collaborating on special projects. The role emphasizes sustainability topics relevant to palm oil, rubber, and cocoa, with a focus on improving farmer livelihoods and enhancing client value.

The Customer Success Manager will ensure outstanding customer experiences at AssemblyAI by onboarding and supporting customers in utilizing Speech AI technology. Responsibilities include managing a client portfolio, identifying product integration opportunities, leading meetings, and providing insights for product development.

The RCM Client Success Manager III at PracticeTek is responsible for managing client relationships, addressing inquiries, coordinating with internal teams, and maintaining client performance expectations. The role emphasizes building strong client connections, conducting performance reviews, and ensuring services meet legal and contractual standards while improving overall client satisfaction and retention.

The Manager of Customer Success for the Commercial segment will coach and develop a team, drive customer satisfaction, and ensure effective relationship management with mid-market B2B customers. Responsibilities include monitoring team performance, conducting meetings, and optimizing processes to improve efficiency.

The Associate Customer Success Manager will build and maintain relationships with enterprise customers, ensure value from Cyara’s solutions, negotiate renewals, manage customer journeys, deliver insights for optimization, identify growth opportunities, and facilitate ongoing customer engagement through meetings and visits.

The SVP of Customer Success will lead global customer success initiatives, ensuring long-term customer sustainability and profitability. This role focuses on optimizing customer journeys, driving renewals and revenue expansion, analyzing customer success metrics, fostering strong partnerships across functions, and recruiting a high-performing customer success team.

As a Client Success Manager at Array, you will manage and grow a portfolio of high-value accounts, develop strategies to achieve client goals, and work cross-functionally with teams to customize solutions. You are responsible for client health, retention, and driving revenue growth.