Top Customer Success Jobs in Charlotte, NC
Optimizing campaigns to meet CPA/CPC/ROI goals, monitoring and QA of live campaigns, analyzing large datasets for insights, providing actionable recommendations, supporting technical and non-technical client issues, communicating with account managers, joining pre-sale calls, and more.
As a DEI Specialist at Affirm, you will drive and manage projects that support the company's diversity, equity, and inclusion strategy. Key responsibilities include project management, vendor oversight, data analysis, and collaboration with various teams to set DEI goals. You will also manage communication and support administrative tasks for DEI programs, ensuring all projects stay aligned with organizational objectives.
As a Dealer Success Specialist, you will build relationships with automotive dealers to help them succeed with Edmunds' services. You will support onboarding processes, monitor dealer performance, and address customer issues while documenting activities in Salesforce.
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Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.
The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.
The Japan Customer Service Agent will provide excellent customer support to eFax and Jconnect customers through phone and email, addressing inquiries related to account issues, technical problems, billing, and cancellations. The role requires maintaining product knowledge and assisting customers professionally and efficiently while ensuring compliance with guidelines and providing feedback to the team.
The Customer Experience Manager will manage contract and sales order activities, ensuring coordination between clients and various internal teams. Responsibilities include negotiating terms, analyzing relationship economics, and maintaining client satisfaction. The role involves management of complex client relationships and oversight of strategic projects.
The Customer Service Representative at RoundPoint plays a vital role in managing the company's reputation through proactive and effective communication. Key responsibilities include listening to customers, providing solutions, navigating servicing systems, and serving as a liaison between customers and the organization. The position demands quick thinking and problem-solving skills while adhering to compliance protocols and working challenging hours.
The Billing Specialist will handle agency bill transactions and accounting tasks, collaborating with the Centralized Billing Unit to invoice items for the Carolinas region, review account setups, and resolve discrepancies while providing courteous service.
Top Companies in Charlotte, NC Hiring Customer Success Roles
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