Top Customer Success Jobs in Charlotte, NC

The Customer Success Manager leads the customer journey for multiple medium to large accounts, focusing on SaaS revenue and client success. They manage relationships, facilitate go-lives, identify opportunities for upselling, gather customer feedback, and coordinate internal teams to ensure customer satisfaction and product adoption.

The Customer Success Manager will enhance customer retention and engagement by developing loyalty strategies, upselling, and serving as the voice of the customer. This role involves collaborating with sales and marketing teams, analyzing key metrics, and ensuring customers achieve success with the product, thereby contributing to long-term revenue growth.

The Senior Customer Success Manager will drive customer loyalty and implementation of Trellix Solutions by developing relationships with key stakeholders, creating success plans, handling escalations, and identifying risks to customer goals. This role requires excellent communication skills and experience in account management in the SaaS or Cybersecurity industry.

As a Customer Success Manager focused on onboarding, you will design and execute onboarding strategies that enhance customer experience, driving activation and adoption of OpenPhone's services. You will utilize customer data to personalize interactions and ensure a smooth transition. Your responsibilities include managing onboarding processes, creating tailored implementation plans, working with cross-functional teams, and continually improving customer engagement initiatives.

Looking for an Enterprise Customer Success Manager to own relationships with largest customers, drive product adoption, and ensure customer success. Responsibilities include building strong relationships, collaborating with customer stakeholders, serving as a subject matter expert, and managing renewals and expansions.

As a Client Success Manager at StackAdapt, you will provide primary support for self-serve clients regarding the StackAdapt advertising platform, focusing on campaign success and client retention. Responsibilities include resolving technical issues, analyzing data for insights, collaborating with sales and internal teams, and creating support documentation.

The Client Success Manager at Market My Market will ensure exceptional client experiences by managing account activities, coordinating meetings, and collaborating with internal teams on marketing efforts. Responsibilities include reporting, analytics management, and quality assurance of client assets, aiming for high client satisfaction and on-time project completion.

The Senior Customer Success Manager will focus on maintaining strong relationships with large enterprise clients, driving revenue growth, and identifying cross-sell and upsell opportunities. Responsibilities include analyzing sales options, managing customer health metrics, providing support, and collaborating with internal teams to enhance customer engagement.

As a Team Lead for Customer Success, you'll oversee and mentor a team of Customer Success Managers, manage key strategic accounts for satisfaction and retention, implement best practices, and analyze metrics to improve customer relationships and team performance.

As a Customer Success Representative, you will ensure excellent customer experiences by supporting and consulting parent-clients. Your responsibilities include addressing concerns, fostering relationships, and being a primary contact for inquiries via WeChat, email, and phone calls.

As a Customer Success Engineer at Health Gorilla, you will enhance customer engagement, facilitate onboarding and implementation, and provide technical support throughout the client lifecycle. Your role includes collaboration with internal teams and gathering customer feedback to improve product offerings. You will leverage your expertise in healthcare IT and data exchange protocols to help clients optimize their use of Health Gorilla's solutions.

As a Customer Success Manager at Lily AI, you'll build long-term relationships with clients, advocate for their needs, ensure they realize value from solutions, and collaborate with internal teams. You'll manage a book of business, create customer deliverables, and identify cross-sell and upsell opportunities.

The Director of Client Success will lead and develop a successful team of Account Directors, focusing on upsell and renewal targets in enterprise accounts. Responsibilities include driving revenue and retention, ensuring forecast accuracy, engaging with executive clients, and fostering a culture of accountability and collaboration within the team.

The Customer Success Manager at DuploCloud is responsible for driving customer onboarding and ensuring their successful adoption of the company's solutions. This role involves managing project timelines, maintaining customer success plans, and collaborating internally to facilitate implementation. A strong technical background in cloud services and infrastructure, along with project management skills, is essential for enhancing customer experience and product adoption.

As a Customer Success Representative, you will provide ongoing support and training to clients, ensuring their satisfaction with the company's products and services. You'll manage customer relationships, identify issues, and collaborate with teams to enhance customer experience.

The Customer Success Manager at Alloy Automation will oversee the end-to-end customer experience, focusing on onboarding, technical education, and long-term growth strategies. The role involves coordinating with revenue and product teams, solving technical issues, and fostering a feedback loop to enhance the platform's future development.

The Vice President of Customer Success will develop and execute strategies to enhance partner satisfaction and growth, lead the Partner Success team, oversee customer success processes, and ensure revenue goals are met through effective relationship management and operational excellence.