Top Tech Jobs & Startup Jobs in San Antonio, TX

The FedNow Senior Site Reliability Engineer will operate and maintain the production environment for the FedNow program, architect and implement monitoring solutions, and support operations and DevOps tools. Responsibilities include automation, capacity planning, and ensuring system resiliency while collaborating with internal teams and stakeholders.

The Director of Alliances is responsible for building and managing strategic partnerships that drive company growth, especially focusing on Customer Service teams. The role emphasizes performance excellence through enhanced management practices and individual contributor skills development, while collaborating with executive stakeholders and leveraging existing relationships, particularly with Salesforce.

Ensure customer contacts are addressed, questions are answered, and quality standards are met for each interaction. Responsible for conducting inbound and outbound calls, chats, and emails to provide a positive customer service experience. Stay informed on product updates and department processes to continuously improve. Document all customer interactions and escalate urgent situations to appropriate resources.