Top Tech Support Jobs in San Antonio, TX

The Associate Technical Support Engineer at Funnel Leasing provides exceptional customer support for software products, troubleshooting complex issues, collaborating with engineering teams, and maintaining knowledge base resources. This role emphasizes strong customer relationships and continuous learning for the technical support team.

The Technical Support Analyst I will assist customers with Greenstone software products, providing troubleshooting, documentation, and training while ensuring timely resolutions to issues. Responsibilities include customer communication, creation of knowledgebase articles, and assisting with training and projects as needed.

As a Tier 3 Support Engineer, you will resolve complex technical issues for end-users and internal teams, assist with bug fixes using Python scripting, troubleshoot logs with AWS and Kibana, and generate reports from user data using SQL and MongoDB.

The Senior Technical Support Engineer is responsible for providing top-notch technical support for Apollo's OSS and SaaS products, managing customer support tickets, collaborating with engineering teams, and maintaining technical documentation. The role involves troubleshooting Kubernetes clusters, AWS, and GCP environments, as well as streamlining support processes while ensuring customer satisfaction.

The role involves analyzing client requirements for Odoo architecture, implementing and customizing Odoo solutions, providing training and support to clients, and collaborating with teams for ongoing development and troubleshooting.

The Technical Support Team Lead at Delivery Solutions manages the daily operations of the technical support team, enhancing customer satisfaction, providing team supervision, and handling escalations. Responsibilities include tracking SLAs, onboarding new staff, and supporting product launches, while developing KPIs and aiming for continuous improvement in support processes.

As a Technical Support Representative, you'll assist customers with technical inquiries via phone, email, and chat. You'll document issues, work with the Engineering team to resolve problems, and learn Agiloft's software product to provide tailored solutions to clients' needs.