Top Senior Customer Success Jobs in Sacramento, CA

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

Lead customer experience for a new product line: manage a book of merchants, drive adoption and expansion, build playbooks and enablement, influence product roadmap, and own data-driven reporting to scale customer success.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Serve as an embedded customer success and implementation lead for assigned health systems across the Central Region. Own post-sale delivery, onsite deployments, training, workflow alignment, adoption tracking, and cross-functional coordination to drive measurable clinical and operational outcomes. Travel 20–40% and partner with product, sales, and engineering to surface feedback and scale solutions.

Serve as an embedded customer success and implementation lead for health systems across the East Region. Own post-sale delivery, onsite rollout, training, and adoption of AI healthcare solutions; build relationships with clinical, operational, and IT stakeholders; track outcomes and adoption metrics; relay client feedback to product and engineering; and present best practices. Requires regular travel and client credentialing.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.

Serve as the technical layer for post-sale Customer Success: ensure clean handoffs from Implementation, enable Account Managers technically, lead post-go-live discovery and Tier 1 solutioning, triage escalations and coordinate with Support/Engineering, maintain platform fluency and best-practice assets, and surface recurring issues to Product and Implementation.

Own post-sale customer lifecycle: onboarding, adoption, training, value reviews, and renewals. Act as trusted advisor and voice of the customer, engage technical stakeholders (CTOs, VPs of Engineering, DevOps), drive issue resolution and feature requests, and manage portfolios from SMB to enterprise with a product- and infrastructure-focused approach.

Lead strategic success and engagement across enterprise and public sector accounts. Drive onboarding, adoption, expansion, renewals, and executive business reviews. Develop success plans, identify automation opportunities, coordinate internal resources, surface product feedback, and mitigate customer risk to increase platform usage and customer value.

Own retention and expansion for strategic enterprise accounts in Nebraska. Build C-suite relationships, create multi-year account plans, negotiate complex renewals and upsells, analyze platform utilization to produce ROI, lead cross-functional initiatives to drive adoption and outcomes, forecast revenue, run executive business reviews, and mentor peers. Requires senior customer success experience and travel up to 30%.

Manage enterprise customers to drive product adoption, retention, and expansion. Build Mutual Success Plans, lead QBRs, analyze customer data to surface insights, provide strategic sales engagement guidance, run trainings/webinars, and manage executive relationships. Partner internally to resolve issues, demonstrate ROI, and ensure renewals and customer satisfaction.

Lead a team of Customer Success Managers to own renewals ARR, NDR, and expansion goals. Drive strategic account planning, identify at-risk accounts, coach for quota attainment, partner cross-functionally to improve retention and product fit, and present renewal performance to executive leadership and the board. Champion analytics and AI adoption to predict risk and personalize engagement while representing the organization externally.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

Own post-sales journey for enterprise customers: lead onboarding and technical implementation, drive adoption and measurable outcomes, manage account strategy and retention, engage executives, collaborate across Sales, Product, Engineering, and advocate customer needs to influence product direction and expansion.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.