Top Remote Jobs in Washington, DC

Owns the technical customer relationship for public cloud environments, advising on AWS, Azure, and GCP best practices. Conducts cloud architecture reviews, governance sessions, ticket reviews, and spend optimization discussions. Acts as a customer advocate, escalation point, and liaison with internal teams. Provides product guidance, billing support, technology education, and strategic recommendations while maintaining executive-level customer relationships.

Leads a customer engagement and technical account management team supporting managed-services customers. Oversees team performance, capacity, escalations, customer meetings, service-level outcomes, training, recruiting, workflows, and quality control. Partners across internal teams to improve customer satisfaction and resolve service tickets. Requires customer escalation expertise, public cloud knowledge, KPI-driven process improvement, and strong people leadership.

Own product marketing strategy and execution, including positioning, messaging, go-to-market launches, sales enablement, competitive intelligence, analyst relations, and expansion campaigns. Partner with Product, Sales, Marketing, and Customer Success to drive adoption, pipeline, retention, and revenue. Translate complex technical capabilities into compelling narratives and measure launch performance. The role requires at least five years of B2B product marketing experience, or three years with an advanced degree, and travel up to 25%.

Build testing tools, frameworks, metrics, and standards for Cedar’s engineering teams. Improve test-suite reliability, speed, coverage, service-to-service testing, and CI/CD integration. Establish testing best practices, connect tests to product behavior, and lead quality-improvement projects from investigation through adoption. The role requires strong software development and testing expertise in Python and JavaScript/TypeScript, with experience using modern testing frameworks and measuring test performance and reliability.

Leads investment strategy by partnering with advisors on allocation planning, investment proposals, portfolio construction, and client consultations. Develops customized investment tools, analytics, messaging, and collateral across asset classes and business units. Represents the firm with affluent and ultra-high-net-worth clients, coordinates internal investment functions, mentors strategists, and drives consistent, client-focused investment guidance and business growth.

Leads GTM analytics and sales strategy for global specialist and RX sales. Owns planning, dashboards, forecasting, quota and territory design, pipeline analysis, operating cadences, and executive communications. Partners with Sales, Finance, Marketing, Product, and Customer Success to develop and measure GTM plays. Manages and mentors team members while serving as a strategic advisor to senior sales and business leaders.

Investigate security alerts, collect and analyze evidence, identify intrusion vectors, and document incident findings and remediation recommendations. Conduct threat hunting, analyze forensic artifacts during incident response, improve threat detection capabilities, research attack methodologies, and provide technical feedback to product development teams. Collaborate across security functions while driving process improvements and maintaining ownership of investigations and remediation tracking.

Provides high-volume technical support through phone, ticketing, and chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents in ServiceNow; handles escalations; and communicates solutions to nontechnical users. Guides junior analysts, supports knowledge management and training, analyzes trends, recommends process improvements, and contributes to IT service efficiency and compliance.

Own the vision, strategy, roadmap, pricing, and packaging for Vercel’s storage portfolio, including blob storage, persistent filesystems, databases, and key-value storage. Partner with engineering, design, developer experience, and enterprise customers to deliver reliable, secure, scalable storage products integrated across Vercel’s cloud platform. Use customer feedback and performance data to prioritize investments and guide product decisions.

Owns NetBox Labs’ network observability products from strategy and definition through general availability and ongoing iteration. Responsibilities include roadmap ownership, technical product expertise, customer discovery, prototyping, success metrics, GTM enablement, and cross-functional alignment across engineering, customer success, and sales. The role focuses on telemetry, monitoring, troubleshooting production networks, and delivering observability capabilities across cloud and enterprise deployments.

Leads enterprise network security architecture, engineering, and modernization across cloud and on-premises environments. Designs firewalls, WAF, DDoS protection, Azure connectivity, microsegmentation, Zero Trust, SASE, and SD-WAN solutions. Serves as a Level 3 incident escalation point, drives root-cause analysis and resilience improvements, establishes automation and DevSecOps standards, and mentors engineers. Partners with stakeholders and vendors to deliver secure, scalable network security platforms.