Top Remote Jobs in Santa Cruz, CA

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Build and operate foundational developer infrastructure across CI, build systems, deployment orchestration, and test platforms. Improve build speed, deployment safety, test reliability, observability, and engineering productivity at scale. Own services from architecture through production, including SLOs and on-call operations. Lead cross-functional technical projects, partner with engineering teams, mentor engineers, and shape platform strategy.

Build and own CRM features and workflow automations supporting sales, marketing, onboarding, and support. Develop full-stack functionality using Next.js, FastAPI, Inngest, and related technologies; partner with teams to automate workflows; create agentic solutions for enrichment and task automation; and manage features from planning through monitoring and refinement. The role requires strong web development expertise, product sense, autonomy, communication, and experience with modern JavaScript or TypeScript frameworks and orchestration tools.

Leads full-cycle recruiting for technical and non-technical roles, partnering with hiring managers and business leaders on workforce needs and talent strategies. Responsibilities include sourcing, candidate assessment, interviews, offer negotiation, recruiting metrics, market intelligence, and applicant tracking. The recruiter also supports strategic projects involving candidate experience, diversity recruiting, employer branding, workforce planning, recruiting technology, and process improvement.

Analyze and transform cloud data using SQL, dbt, and Google Cloud; build automated pipelines, data visualizations, validation checks, unit tests, monitoring, and alerts. Partner with engineering teams and enterprise insurance clients to improve data quality, governance, automation, and decision-making. Communicate insights clearly, document technical work, develop insurance domain expertise, and contribute to collaborative reviews and on-call support.

Lead product strategy and execution for Squarespace’s customer engagement platform, including CRM, email campaigns, automations, transactional communications, and SMS. Own the Email Campaigns business line, revenue performance, go-to-market strategy, and roadmap. Build and mentor a multi-product product management team, partner with engineering, design, commercial, and marketing leaders, and use data and AI to improve automation and personalized engagement.

Leads the company’s information security operations and reports to the CISO. Oversees SIEM, threat detection, vulnerability management, penetration testing, incident response, SOC 2 Type II compliance, third-party risk, security awareness, cloud and endpoint security, and regulatory cybersecurity coordination. Manages security policies, breach readiness, tabletop exercises, KPIs, audits, and emerging technology evaluations while partnering with IT, infrastructure, compliance, regulators, and executive leadership.

Manage and expand enterprise customer relationships through advocacy, retention, quarterly and annual business reviews, issue resolution, and regular engagement. Own new-business sales cycles, including prospecting, demonstrations, proposals, negotiations, and closing. Identify expansion opportunities within existing accounts, manage upgrades using Salesforce CPQ, maintain pipeline data, and collaborate across sales, marketing, product, implementation, support, and customer success teams.

Provides sustaining process engineering support for semiconductor solar cell wafer and assembly production. Maintains process control using SPC, troubleshoots equipment and manufacturing anomalies, and drives improvements to reduce cycle time and cost while improving product performance. Supports solar technology R&D, process and product development, material characterization, safety initiatives, and cross-functional Operations objectives. This is a 100% onsite, second-shift role requiring U.S. Person status and the ability to obtain a Secret clearance.

Build and maintain cross-platform Flutter applications for iOS and Android. Responsibilities include implementing state management, integrating RESTful APIs and external services, troubleshooting bugs, optimizing performance, reliability, security, and user experience, and managing app store deployments. The role involves collaborating in an agile team, contributing proactively to product decisions, and continuously improving mobile applications.