Top Remote Jobs in Rochester, NY

Lead the design, productionization, and operation of machine learning and agentic AI capabilities. Partner with product engineering, shape AI/ML architecture, build evaluation systems and data pipelines, and develop reliable MLOps tooling. Champion responsible AI, safety, latency, cost, and error handling. Serve as a technical resource for engineers, influence direction, mentor others, and occasionally explain AI functionality to customers or customer-facing teams.

Processes payroll and client billing for temporary employees, verifies timesheets and expenses, resolves discrepancies, maintains records, prepares reports, and supports onboarding and compliance administration. Serves as a liaison among clients, employees, recruiters, and account managers. Handles confidential information, updates personnel records, tracks compliance metrics, and trains or audits subordinate administrative staff.

Lead Housecall Pro’s pricing and monetization strategy, establishing governance, lifecycle processes, segmentation frameworks, metrics, and scalable operating capabilities. Partner with executive and cross-functional teams to optimize customer value, revenue growth, and pricing performance. Advise leadership on monetization opportunities, build and develop a high-performing team, and integrate AI and emerging technologies into organizational strategy and operations.

Manage revenue accounting and monthly close activities under ASC 606 and US GAAP. Lead revenue reconciliations, deferred revenue and cash accounting, audits, internal controls, technical accounting research, and financial analysis. Partner with Sales Operations, Billing, Engineering, and Product teams on contracts and launches. Improve accounting systems and workflows while mentoring direct reports and supporting scalable financial operations.

Supports revenue accounting through monthly close activities, journal entries, account reconciliations, revenue recognition under ASC 606, transaction analysis, variance investigation, audit preparation, and financial reporting documentation. Collaborates with Finance, Sales, and Operations to resolve discrepancies and improve accounting workflows. The role requires strong attention to detail, analytical problem-solving, and familiarity with GAAP, accounting systems, spreadsheets, SaaS billing, and payment processing.

Develops sales strategies, solicits prospective brokers and accounts, grows an assigned broker territory, builds business relationships, provides plan options and rate quotations, and collaborates with client managers, market directors, and operations to implement and retain clients. The role requires meeting revenue goals, maintaining broker relationships, and supporting healthcare-related products and services.

Provides confidential HR and talent acquisition administrative support, including job postings, applicant tracking, I-9 compliance, onboarding, background checks, drug screens, employment verifications, referral payouts, reporting, vendor coordination, and hiring manager support. The role also researches HR programs and processes, manages recruitment systems, supports Pathways to Premier, and escalates complex employee inquiries to HR centers of excellence.

Provides phone and electronic customer support for medical genetic testing services. Collects missing patient, physician, billing, insurance, and test information; communicates test status; coordinates mobile phlebotomy and genetic counseling requests; supports account setup, kit orders, and result inquiries. Resolves or escalates customer issues, documents interactions, manages accounts, supports Sales, and mentors new employees while maintaining HIPAA compliance and protecting protected health information.

Generate new pipeline through outbound prospecting and inbound leads, manage consultative sales cycles, and close deals with early-stage and small-business customers. Build a scalable outbound sales motion, collaborate with leadership, Marketing, and Strategy/Operations, and improve seller workflows through automation. The role is fully remote in the U.S. with up to 10% travel.

Own full-cycle enterprise sales, from prospecting and qualification through negotiation and close, focused on acquiring new logos. Build relationships with senior and C-level stakeholders, execute account and territory plans, lead consultative sales conversations, use AI-powered sales intelligence to manage pipeline and forecasts, and coordinate Sales Engineering, Customer Success, and Marketing resources. The role requires proven B2B SaaS hunting and closing experience, enterprise deal expertise, quota attainment, and familiarity with structured sales methodologies.

Own strategy, architecture, configuration, integrations, and optimization for G&A and Finance business systems. Serve as product owner by defining roadmaps, prioritizing features, managing system lifecycles, evaluating solutions, and delivering AI use cases. Partner with business leaders, improve processes, document system flows, establish configuration standards, and drive adoption, reliability, and compliance across the enterprise systems environment.

Own end-to-end learning and enablement programs, including manager development, onboarding, workshops, People Team playbooks, and learning architecture. Partner with People Business Partners to address talent gaps, operate the LMS and content library, apply AI to learning workflows, and measure program impact. The role requires strategic business partnership, instructional design, hands-on program delivery, stakeholder influence, and continuous improvement of workforce learning.

Provide corporate travelers with expert consultation and booking services for domestic and international air, rail, road, and lodging. Use Galileo and other GDS platforms to arrange complex itineraries, comply with travel policies and regulations, resolve issues, anticipate traveler needs, and identify additional services. Collaborate with teammates through coaching and feedback while supporting a 24/7 operation that includes afternoon and weekend shifts.

Provides bilingual English and Spanish technical customer support via email, SMS, and phone. Troubleshoots customer issues using internal documentation and tools, documents interactions and resolutions in Salesforce, escalates complex problems, and collaborates with support teams to improve service delivery and customer satisfaction.

Oversee fund accounting and administration for complex investment structures, including capital accounts, allocations, investor activity, capital calls, distributions, financial statements, NAV reviews, audits, tax processes, and investor reporting. Lead junior team members, coordinate with auditors and advisors, support AML/KYC compliance, and ensure accurate, timely deliverables while contributing to fund administration growth.