Top Remote Jobs in Rochester, NY

Manage pre-litigation personal injury cases by opening insurance claims, coordinating with carriers, obtaining medical records and police reports, resolving lien and subrogation issues, and preparing cases for demand drafting. The role requires close collaboration with paralegals, attorneys, clients, and insurance representatives while identifying operational bottlenecks in a fast-paced, high-volume environment. Portuguese and English bilingual communication is required.

Supports Tier 1 help desk requests, reporting, data validation, documentation, testing, and process improvements. The role assists with automations, maintains Teams knowledge content, and collaborates with senior analysts and developers while learning Power BI, Power Apps, Azure, and ARES capabilities. Responsibilities include identifying workflow inefficiencies, following up on assigned tasks, escalating issues, and supporting the transition from BusinessObjects to ARES.

Leads an affiliate creator function by managing Brand Creator Associates, overseeing client account strategy, directing onboarding and creator outreach, approving creative briefs, analyzing performance, improving affiliate systems, and coordinating with account and creator management teams. The role combines people leadership, client-facing strategy, creator pipeline development, sampling logistics, coaching, and operational process improvement across multiple social commerce accounts.

Build and maintain full-stack software using TypeScript, Go, and Python, including backend, frontend, and architectural development. Collaborate with developers, designers, product managers, and Department of Defense stakeholders to develop AI-powered solutions, take products from concept to launch, conduct code reviews, and support customers through travel when needed.

Leads the design and implementation of enterprise network automation across on-premises and multi-cloud environments. Develops Infrastructure as Code using Python, Ansible, Terraform, Git, and CI/CD pipelines; automates provisioning, configuration, monitoring, compliance, and lifecycle management. Supports routers, switches, firewalls, and load balancers, troubleshoots incidents, performs root cause analysis, and drives network upgrades and cloud adoption. Establishes testing and engineering standards, mentors junior engineers, creates documentation, and participates in on-call support and frequent travel.

Leads strategic execution and delivery of complex cybersecurity and IT programs, managing timelines, risks, resources, prioritization, and stakeholder communication. Develops program templates and progress metrics, resolves blockers, and drives continuous improvement. Applies technical fluency across IAM, endpoint security, cloud risk, compliance frameworks, and system architecture to guide strategy, tradeoffs, and executive communication.

Manage customer onboarding for Ooma Enterprise, including provisioning, installation, configuration, technical guidance, troubleshooting, escalation, and project coordination. Serve as the primary customer contact, set expectations, track implementation tasks, mitigate risks, and collaborate with Sales and Engineering to complete projects on schedule. Train customers on Ooma products and identify opportunities to introduce additional services.

Owns strategic relationships with healthcare providers, hospitals, and health systems. Responsibilities include account retention and renewals, relationship development, quarterly business reviews, SLA and KPI monitoring, issue escalation, identifying scope-expansion opportunities, building cost-savings business cases, coordinating service transitions, negotiating contracts, tracking revenue and margins, and maintaining account records. The role requires healthcare technology management or clinical engineering knowledge, financial fluency, strong communication, and travel within an assigned territory.

Manage enterprise customer accounts from onboarding through renewal, ensuring satisfaction, product adoption, value realization, retention, and loyalty. Evaluate customer needs, manage product and service orders, cultivate relationships, identify upsell opportunities, grow strategic accounts, renew contracts, and re-engage inactive customers. Collaborate cross-functionally, advocate for clients, and contribute to revenue retention and growth.

Annual subscription signup for the Emerging Leaders program. Applicants submit their information for approval and receive an emailed invoice for subscription payment once approved.