Top Remote Jobs in Rochester, NY

Hands-on consultant responsible for launching and auditing Iterable educator journeys, improving email campaign QA and approval processes, implementing conversion and event tracking, supporting SMS integration, and developing segmented engagement strategies. The consultant will collaborate with Email, Product, and Engineering teams, establish documentation and playbooks, monitor results, and hand off sustainable processes to the internal team during a 12-week contract.

Manage government contract vehicles for public and SLED accounts, including negotiations, renewals, modifications, compliance, records, and closeouts. Support sales teams with contract vehicle selection, proposals, bids, pricing, and procurement opportunities. Monitor FAR, DFAR, and related regulations, collaborate with legal, finance, operations, and procurement teams, and recommend contract strategies aligned with market trends and business goals.

Provide technical and customer support for hardware and network outages through software, phone, email, and internal requests. Diagnose issues using multiple software tools, coordinate with internal and external stakeholders, meet response-time targets, communicate proactively with customers, and share feedback with Product teams. The role requires experience with high-volume ticketing systems, CRM platforms, and remote collaboration tools.

Supports the Operations Management team through administrative coordination, meeting documentation, membership and election-cycle tasks, records maintenance, research, communications support, client meeting logistics, SOP documentation, and process improvement initiatives. The role supports association portfolios and internal operations without direct client ownership.

Lead Vistex GTMS implementation and support projects from requirements gathering through solution design, configuration, testing, upgrades, and hypercare. Manage customer engagements, production issues, enhancements, documentation, user demonstrations, knowledge transfer, and regression testing. Guide support consultants, coordinate with developers and cross-functional teams, monitor service issues, and ensure deliverables meet project timelines and implementation standards.

Supports lead project managers in delivering permitting outcomes, researches permit requirements, prepares permit plans, coordinates with city staff, monitors permit status, and ensures timely responses. The role also provides feedback to product and engineering teams and helps refine standard operating procedures. Candidates should have architecture experience, including construction documentation, permitting, project coordination, and direct building permit submission experience.

Leads Canadian Service Tools and Operational Supplies programs, including procurement, calibration, repair, suppliers, inventory, lifecycle management, field support, and a $1.25M+ budget. Drives operational excellence through performance metrics, Daily Management System readiness, ServiceMax preparation, process improvement, quality initiatives, CAPA, audits, compliance, and sustainable operating mechanisms. Partners cross-functionally with Service, Field Service, Quality, Engineering, Sourcing, suppliers, and regional teams to improve productivity, safety, quality, and customer outcomes.

Manage SEO strategies for multiple client accounts, including technical and UX audits, content performance analysis, off-page optimization, testing, reporting, and quarterly planning. Build client relationships, onboard new clients, identify cross-sell and referral opportunities, and use SEO tools and data platforms to improve organic search performance.

Own the global Customer Success enablement strategy, including onboarding, training, playbooks, certifications, content development, measurement, and continuous improvement. Partner cross-functionally with Product, Sales, Marketing, Customer Success, and Delivery to facilitate feature rollouts and establish Voice of the Customer feedback loops. This internal-facing role requires hands-on program design, execution, analytics, AI-enabled content creation, and LMS or knowledge-base management.

Leads engineering within a product domain, driving large-scale strategic initiatives across multiple teams. Establishes technical standards, architecture, and scalable best practices; aligns engineering, product, data science, and business stakeholders; guides roadmaps and resource allocation; communicates with executives; and coaches engineering leaders and senior individual contributors.