About Buildots
Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.
Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.
With $297M raised, this is your opportunity to join a high-growth company that's already closing in on unicorn status.
Customer Success Enablement Manager
About the Role
At Buildots, we believe well-equipped post-sales teams drive world-class customer experiences at scale. We're looking for a Customer Success Enablement Lead to develop, own and execute the post-sales enablement strategy. Your mission is to make sure our Customer Success team masters the skills and methodologies that deliver real value to customers.
This is a high-impact individual contributor role. You will own the enablement framework for our global Customer Success team and work hands-on, from needs analysis through onboarding, training, and measurement. You will bridge Product, Sales, Marketing, CS, and Delivery so our teams have the tools, skills and routines that drive customer value.
This is an internal-facing position, not a customer-facing role.
What You'll Do
- Enablement strategy: Build and execute a post-sales enablement strategy aligned with the Customer Success Org’s roadmap and growth targets.
- Onboarding and ongoing training: Design and run onboarding programs that get new hires ramped quickly and confidently. Support continuing development for existing CSMs, including skills and product/process updates.
- Content: Create and maintain playbooks, CS guides, training kits, demo flows, technical guides, and certifications for internal audiences.
- Measurement and reporting: Own the effectiveness of enablement programs. Track performance metrics and iterate on the results.
- Cross-functional alignment: Act as the bridge across Product, Sales, Marketing, CS and Delivery.
- Feature and pilot facilitation: Partner with Product teams on smooth feature rollouts, making sure adoption goes well and feedback is synthesized.
- Voice of the Customer (VoC): Build and maintain structured feedback loops that bring customer input to Product, R&D, and leadership to prioritize customer-led development.
Requirements
- 5+ years of hands-on experience in GTM/post-sales enablement, Customer Success Enablement, L&D, Instructional Design, or a closely related role, ideally at a global tech company.
- Self-starter: Self-directed and comfortable acting as both strategic owner and hands-on contributor, with a proven record of independently running cross-functional projects.
- Create systems, processes, and programs that scale quickly across the CS org.
- Excellent communicator: an engaging presenter and clear writer and editor in English who can influence everyone from new hires to C-level executives.
- Creative thinker and productivity wizard. You can write learning paths, training modules, instructional text, audio, and video, and run a program end to end: design, execution, measurement, and iteration.
- Proven ability to build VoC feedback loops that turn customer needs into product or process improvements.
- AI proficiency: Hands-on experience using AI tools (such as LLM assistants and AI-powered content, video, and audio tools) to speed up content creation, personalize learning, and analyze enablement data to provide useful insights to our leadership team and management
- Hands-on experience with LMS tools and the modern sales tech stack, including managing enablement platforms (LMS, CMS, knowledge bases).
- Data-driven, with strong attention to detail and the ability to manage your own priorities.
- You are located in the CST or EST time zone
Preferred, not required
- Experience in the construction industry or similar complex industrial sectors
We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:
- Health, dental & vision insurance
- 401(k) retirement plan with 4% employer match
- Paid time off (vacation and sick leave)
- Stock-option grants
- Hybrid working arrangement
- Employee Assistance Program (EAP)
- Commuter benefits
- Pet insurance
- Voluntary life insurance
- Voluntary short-term & long-term disability coverage
*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
RequirementsRequirements
- 5+ years of hands-on experience in GTM/post-sales enablement, Customer Success Enablement, L&D, Instructional Design, or a closely related role, ideally at a global tech company.
- Self-starter: Self-directed and comfortable acting as both strategic owner and hands-on contributor, with a proven record of independently running cross-functional projects.
- Create systems, processes, and programs that scale quickly across the CS org.
- Excellent communicator: an engaging presenter and clear writer and editor in English who can influence everyone from new hires to C-level executives.
- Creative thinker and productivity wizard. You can write learning paths, training modules, instructional text, audio, and video, and run a program end to end: design, execution, measurement, and iteration.
- Proven ability to build VoC feedback loops that turn customer needs into product or process improvements.
- AI proficiency: Hands-on experience using AI tools (such as LLM assistants and AI-powered content, video, and audio tools) to speed up content creation, personalize learning, and analyze enablement data to provide useful insights to our leadership team and management
- Hands-on experience with LMS tools and the modern sales tech stack, including managing enablement platforms (LMS, CMS, knowledge bases).
- Data-driven, with strong attention to detail and the ability to manage your own priorities.
- You are located in the CST or EST time zone
Preferred, not required
- Experience in the construction industry or similar complex industrial sectors
Skills Required
- 5+ years of hands-on experience in GTM or post-sales enablement, Customer Success Enablement, Learning and Development, Instructional Design, or a related field
- Experience at a global technology company or similar environment
- Ability to independently own and execute cross-functional projects as both a strategic owner and hands-on contributor
- Ability to create scalable systems, processes, and programs for a Customer Success organization
- Excellent English communication, presentation, writing, and editing skills, including the ability to influence executives
- Ability to design learning paths, training modules, instructional text, audio, and video and manage programs through design, execution, measurement, and iteration
- Experience building Voice of the Customer feedback loops that drive product or process improvements
- Hands-on experience using AI tools, including LLM assistants and AI-powered content, video, and audio tools
- Hands-on experience with LMS tools and modern sales technology, including LMS, CMS, and knowledge-base platforms
- Data-driven approach, strong attention to detail, and ability to manage priorities independently
- Experience in the construction industry or a similar complex industrial sector
- Location in the Central or Eastern time zone
What We Do
Buildots is the world’s most advanced construction intelligence platform. It delivers objective, accurate data that unlocks proactive decision-making at every level – from individual projects to entire organizations. Using advanced AI and computer vision, Buildots automatically compares construction schedules and 3D models against actual site conditions. The platform then transforms this granular progress data into actionable site-to-boardroom insights. Buildots is already delivering remarkable results for Fortune 500 contractors and leading owners, including Turner Construction, JE Dunn, Intel, STO Building Group and Bouygues. Its impact is proven at every scale – from local schools and multifamily developments to the most complex data centers and mega-projects. Our platform automatically generates accurate, unbiased data and actionable metrics crucial for strategic decision-making. Enhancing visibility and control for site teams and management alike, Buildots sets new standards for efficiency and productivity, effectively minimizing delays and ensuring projects are completed on time and within budget.
