At Apps Associates our Customer Success Managers are professionals responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. Their primary goal is to foster long-term relationships, drive customer satisfaction, and promote retention and loyalty.
Job Requirements
- Exceptional track record in B2B sales, ideally in a subscription and project-based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs
- 3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long-term relationships and maintaining high client satisfaction
- Familiarity with CRMs (e.g., Salesforce,), Zoom, Microsoft Team’s,
- Knowledge of key CSM metrics like NRR, MRR, Churn, and renewals
- Experience driving revenue growth and client retention
- Ability to communicate confidently with clients and stakeholders
- Excellent organizational skills and the ability to manage multiple projects
How You Will Make an Impact
- Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI.
- Drive B2B sales efforts. Use your sales expertise to help expand revenue in existing customers and grow recurring revenue through effective cross-selling and upselling.
- Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.
- Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise.
What's In It For You
- Leadership: Help customers adopt groundbreaking services and technology that empowers business efficiency, growth and scalability.
- Exposure: Work closely with key decision-makers expanding your network and influence in a rapidly growing industry.
- Growth: Join an energetic and innovative culture where your ideas are valued. You’ll have the opportunity to contribute to company growth, take on new projects, and further your career.
Outcomes // KPIs
- Customer Retention & Revenue Preservation: Manage a book of 30+ clients, focusing on relationship building and solving problems to ensure satisfaction and retention.
- Churn Rate below 5%: Keep the percentage of clients who discontinue services low.
- Renewal Rate above 90%: Maintain a high renewal rate for Annual programs ensuring clients continue their support.
- Annual Net New Revenue: Drive new revenue sales in existing customers via cross and upsell. Monitor revenue growth per client to help drive profitability, customer understanding, and financial forecasting.
Job Type
- Full-time, base salary plus commission.
- W2 position
Experience:
- Client Success: 3+ years (Required)
- Recurring revenue management: 2+ years (Required)
- B2B / B2C sales: 3+ years (Required)
Work Location: Remote/Hybrid
Skills Required
- 3+ years of experience in client success, account management, or revenue retention
- 2+ years of recurring revenue management experience
- 3+ years of B2B or B2C sales experience
- Track record in B2B sales, preferably in subscription-based or project-based SaaS or technology services environments
- Experience renewing annual client programs
- Familiarity with CRM systems such as Salesforce
- Familiarity with Zoom and Microsoft Teams
- Knowledge of NRR, MRR, churn, and renewal metrics
- Experience driving revenue growth and client retention
- Confident communication with clients and stakeholders
- Excellent organizational skills and ability to manage multiple projects
Apps Associates India Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Apps Associates India and has not been reviewed or approved by Apps Associates India.
-
Healthcare Strength — Company information indicates comprehensive medical insurance in India for employees and often dependents, alongside wellness and employee assistance programs. Benefits are tailored regionally, supporting access to core healthcare needs.
-
Leave & Time Off Breadth — Offerings include statutory holidays, vacation days, and flexible paid time off. Support for hybrid and remote work can complement time-off policies for work-life balance.
-
Wellbeing & Lifestyle Benefits — Wellness initiatives, employee assistance resources, and flexibility in work arrangements are part of the total rewards. Learning and development opportunities add to the overall lifestyle and career support.
Apps Associates India Insights
What We Do
Apps Associates is an enterprise application services leader with a customer-first focus. Apps Associates has more than two decades of experience helping organizations innovate through digital transformation initiatives. Customers such as Brooks Automation, Hologic Inc., Edwards Vacuum, and Take Two Interactive Software turn to Apps Associates for strategic counsel, system integration and the services required to solve their most complex business challenges – utilizing experience in analytics, application modernization, process automation, digital systems, technology and operations. To learn more about how Apps Associates can help you align your business with the right technology, visit: www.appsassociates.com
