Top Remote Support Engineer Jobs

Provide Tier II technical support for CPQ software and ERP/CRM integrations. Diagnose SQL Server, web application, database, and integration issues; collaborate with Engineering and Professional Services; document root causes and resolutions; identify recurring problems; and improve support processes and customer experience. The role requires troubleshooting expertise, SQL knowledge, familiarity with Microsoft and web technologies, and strong communication skills. It is remote within the United States or Canada.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

Deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 end-user and device support (Windows, Mac, mobile), participate in on-call rotation, lead IT projects, coordinate client IT operations, and engage with stakeholders for strategy and implementation.

Lead and guide a support engineering team to deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 support, manage desktop and network infrastructure (Windows and Mac), coordinate client IT operations, participate in on-call rotation, and support client initiatives both remotely and on-premises.

Responsible for developing automated solutions, improving customer success processes, providing technical support, and training team members on automation tools.

The role involves building AI systems to enhance technical support operations by automating workflows and providing analytical insights to improve customer experience.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Provide application support and configuration, troubleshoot incidents and performance issues, maintain and modify code, perform unit testing, document solutions, train users, and collaborate with stakeholders to ensure reliable operation of distributed/cloud-based applications.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Manage engineering scope, budgets, schedules, and procurement for gas and generation projects. Serve as primary engineering contact, oversee outsourced engineering and material procurement, support design and process safety reviews, and ensure project delivery for LNG, gas storage, compressor stations, and utility assets.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Desktop Support Engineer will build, customize, and maintain Windows desktop images, manage updates, and troubleshoot issues while ensuring compliance with security standards.

Serve as first point of contact for platform issues: triage incidents, classify impact/severity, attempt resolution, maintain ticket hygiene, track SLAs, escalate ownership, update knowledge base, and communicate incidents. Support reporting, WFM, and QM applications, monitor integrations and system health, and assist with user management, scheduling, recordings, and media troubleshooting.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.

This role involves providing technical support at customer sites, handling escalations, system installations, and analyzing performance metrics. Collaborates with engineering teams and generates documentation for improvements and support plans.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

As a Software Engineer - L3 Support, you will resolve complex Ubuntu-related issues, collaborate with teams, and participate in upstream communities to drive bug fixes and improvements.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide GIS development, DevOps, and application support for enterprise geospatial platforms: build and maintain web GIS tools, scripts, APIs, ETL/data migrations, services, testing, documentation, and user support for federal programs.