Top Remote Support Engineer Jobs

Provide GIS development, DevOps, and application support for enterprise geospatial platforms: build and maintain web GIS tools, scripts, APIs, ETL/data migrations, services, testing, documentation, and user support for federal programs.

Build and maintain an agentic support platform and full‑stack support tooling (UI, APIs, jobs, integrations). Integrate CRM/ticketing/data systems, implement LLM-driven workflows with safe handoffs, observability, and on‑call ownership to improve support efficiency and SLAs.

As a Technical Support Engineer at Nooks, you'll provide empathetic user support, troubleshoot technical issues, and collaborate with teams to enhance the user experience on a B2B SaaS platform.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

The Mechanical Project Engineer enhances BEUMER's material handling systems through engineering support, upgrades, troubleshooting, and collaboration with various teams to ensure system reliability and performance.

The Controls Engineer II role involves troubleshooting, optimizing machine control systems, and supporting maintenance in baggage handling environments, ensuring system reliability and customer satisfaction.

Perform deep functional, exploratory, and customer-focused manual testing for new features and production issues. Create high-quality test plans and cases, validate backend data and file integrations, capture evidence and defects, perform regression and workflow validation across distributed systems, assist with UAT, support hot fixes, and demo features to stakeholders. Coordinate with automation engineers and learn automation with AI tooling.

Lead development of cutting-edge LLM and Agentic AI systems for Airbnb customer support, from research and prototyping to production deployment. Collaborate with product, design, and engineering to build scalable ML infrastructure, improve model performance, and implement evaluation, fine-tuning, and guardrails for chat and voice assistants.

Provide Tier 2 technical support for Intermedia cloud communications: handle phone queue, troubleshoot telephony and network issues, work with carriers and vendors, document and improve KB and processes, prepare incident reports, monitor systems, participate in on-call rotation and project work to ensure customer satisfaction.

Provide Tier 2 technical support for a portfolio management SaaS platform: troubleshoot and resolve complex technical issues, review code to isolate problems, document solutions, produce knowledgebase articles, collaborate with development, services, customer success and sales, and maintain high customer satisfaction and communication standards.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

Provide end-to-end technical support for customers including API and mobile SDK issues, log analysis, monitoring and scripting, escalate and collaborate with Engineering/Data teams, maintain docs and use AI-assisted tools to accelerate triage, RCA, and automation.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

Provide technical and field support for packet microwave and millimeter-wave radio systems used in 4G/5G transport. Troubleshoot RF and networking issues, supervise installations, train customer engineers, perform IT/desktop support tasks, and document activities using Microsoft Office and SQL.

Overnight Technical Support Engineer provides monitoring, incident response, patch management, scheduled maintenance, and server/network troubleshooting across Windows, Linux, virtual, and cloud environments. Executes patch cycles, performs maintenance and backups, manages Active Directory and account requests, coordinates handoffs, and escalates incidents to Tier 2 while documenting outcomes and maintaining SLAs.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Happiness Engineers at Automattic provide customer support via email and chat, improve customer experiences, and advocate for clients. They require strong technical skills, especially in WordPress and WooCommerce, along with exceptional communication and initiative.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Support, configure, troubleshoot, and maintain cloud/enterprise financial applications. Serve as technical/functional SME, manage user access, create custom reports, perform data manipulation and QA, coordinate integrations and updates, support implementations and SOX audit activities, and communicate status to stakeholders.

Serve as primary technical contact for carrier customers, diagnosing and resolving web application, API, and data ingestion issues. Reproduce problems, run SQL queries, provide workarounds, deliver RCA documentation, maintain KB articles and runbooks, participate in on-call rotation, and collaborate with Engineering, QA, and Operations to surface systemic issues.

Provide remote technical support for Cellebrite solutions: troubleshoot software issues, manage cases via CRM, communicate with customers, meet SLA/KPI, collaborate with internal teams, and maintain high CSAT.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Provide second-level technical support for partner integrations, troubleshoot and analyze issues, perform integration protocol testing, monitor systems using tools like Elastic/Dynatrace/Grafana, work with XML/JSON and REST APIs, and deliver excellent customer service across shift schedules.