Top Remote Support Engineer Jobs

As a Senior Client Technical Support Engineer, you will provide technical support for clients, troubleshoot issues, and collaborate with engineering teams to create solutions, with a focus on client satisfaction and product improvement.

The Staff Technical Support Engineer will provide technical assistance to B2B SaaS customers, lead complex troubleshooting, manage incidents, and ensure customer satisfaction through effective communication and precise issue resolution.

Provide advanced escalation support for MDP/Metals packaging toolsets: diagnose complex equipment and on-wafer issues, perform root-cause analysis, support FSO repairs, coach field staff, support NPI/DFx, publish technical guidance, and provide on-site Alpha/Beta support.

The Software Engineer will build and maintain internal support tooling, collaborating with various teams to design automations, dashboards, and integrations, ensuring operational efficiency and reliability.

As a Technical Support Engineer, you will resolve customer technical issues, perform configuration tuning, and contribute to knowledge base content, ensuring customer satisfaction with the auditing platform.

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

The Technical Support Engineer will provide first-line support for external developers, troubleshoot APIs and smart contracts, and improve documentation. Responsibilities also include developing processes for support requests and gradually taking on partner integrations.

As a Software Engineer - Support, you'll troubleshoot production issues, implement fixes, and collaborate with teams to enhance web platforms. You will also define backlog tickets and contribute to improving incident response processes.

The Support and Services Engineer is responsible for managing technical requests post-go-live, collaborating with teams on escalations, maintaining customer satisfaction, and performing Salesforce configuration updates.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

The role involves diagnosing customer-reported issues, debugging integrated systems, scripting solutions, and collaborating with engineering to address problems in real time.

As a Senior Software Engineer, you will develop solutions for improving support agent experience, focus on backend components, and collaborate with cross-functional teams.

The Technical Support Engineer provides remote and onsite technical support for XR/RF systems, managing escalations, process improvements, and training Field Engineers while ensuring customer satisfaction and service effectiveness.

The Technical Support Engineer provides customer support for Accela's solutions, troubleshooting issues, documenting solutions, and collaborating with teams to ensure customer satisfaction.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

The role involves building AI technologies for customer service, developing ML systems, and collaborating with cross-functional teams to enhance user experiences.

The Support Solutions Engineer is responsible for monitoring and resolving customer requests, automating support needs, and improving support tools while advocating for customer experiences in data platform infrastructure.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Design, build, and maintain systems for data integrity and compliance. Lead technical projects, ensure reliability, and integrate AI solutions. Collaborate cross-functionally to improve customer experiences.

As a Technical Support Engineer, you'll troubleshoot issues, provide customer support, enhance documentation, and collaborate with teams to improve product and customer experience.

As a Customer Success Architect, you will deliver technical leadership, understand customer needs, architect solutions, and triage incidents to ensure customer engagement with Torq's products.

The role involves providing Level 2 IT support, managing user requests, troubleshooting technical issues, and assisting with IT projects in an office environment.

The Technical Support Engineer collaborates with customers to enhance their use of Torq's solutions, providing technical support, representing the brand at events, and influencing product development based on customer feedback.

Perform hands-on deployment, retrofit, installation, testing, and troubleshooting of ZutaCore HyperCool liquid cooling solutions in data centers. Provide remote and onsite technical support, manage support cases and escalations, document resolutions, train customers/partners, and coordinate logistics with cross-functional teams and third-party partners.

As a Technical Support Engineer, you will troubleshoot mechanical issues, provide solutions, and ensure client satisfaction while collaborating with the development team.