Top Remote Support Engineer Jobs

The Technical Support Engineer will handle customer support tasks from ticket to resolution, write code for bug fixes, engage in sales discussions, and create documentation. They are responsible for customer health and debugging, working collaboratively with customers and engineers.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

The Technical Support Engineer 2 diagnoses and resolves complex software and infrastructure issues across Windows, Linux, and virtual platforms while supporting enterprise customers and maintaining system efficacy in a managed services environment.

Provide on-campus and remote technical support for university hardware, OSs and software; troubleshoot networks, authentication, A/V and instructional technology; manage tickets, document solutions, train users, and mentor student employees.