Top Remote Support Engineer Jobs

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Provide installation, commissioning, maintenance, evaluation, and remote/onsite user support for customer equipment and systems. Prioritize and schedule technical tasks, improve internal tools/processes, adhere to regulations, and may manage subcontractors and monitor deliveries.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

Provide technical support for application/system elements, participate in design and development, estimate features, plan migrations from legacy tools, implement unit and system testing with secure coding, troubleshoot and enhance features, document processes, report status to stakeholders, and train or mentor junior team members.

Provide Tier 2 technical support and advocacy for enterprise SaaS customers: troubleshoot integrations, REST APIs, workflows, authentication, certificates, and performance; query databases with SQL; write Jinja2 automation; collaborate with Engineering/SRE and CSMs; document resolutions and update customers during incident response.

Provide advanced technical and operational support for mission-critical power systems (UPS, batteries, STS) via remote troubleshooting, escalation coordination, commissioning and onsite support. Reinforce procedural compliance, coach field teams, document escalations, recommend parts, and coordinate with engineering and leadership during high-risk service events. Support travel, after-hours response, and contribute to training and operational readiness.

Provide Tier 2 system management, monitoring, and troubleshooting across virtual platforms, Windows/Linux servers, networking and security devices to meet SLAs. Support VMware, AD, IIS/Apache, databases, firewalls, and customer incidents; document procedures, participate in on-call rotation, and assist projects and process improvements.

Provide second-level integration support for partners during night shifts: monitor systems, analyze and troubleshoot integration issues, perform protocol testing, and deliver excellent customer service.

Provide on-campus and remote technical support for university hardware, OSs and software; troubleshoot networks, authentication, A/V and instructional technology; manage tickets, document solutions, train users, and mentor student employees.