Top Remote Support Engineer Jobs

Lead Level 3 application support and root-cause analysis for cloud-based solutions, manage incidents/on-call rotations, monitor observability tooling, collaborate with engineering/DevOps/product teams, drive automation and improvements, and own technical projects to maintain platform stability and client relationships.

The Staff GenAI Backend Engineer leads engineering for intelligent routing systems, collaborates with teams to enhance customer support, and maintains architectural integrity in a high-availability environment.

The Network Engineer will support DARPA by managing DCO capabilities, troubleshoot networks, and deploy sensor platforms in various environments.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

Nagarro is seeking an Associate Engineer for Tech Support who will help solve tech-related issues and provide solutions. Ideal candidates are ready to advance their careers in a dynamic environment.

Nagarro seeks an Associate Engineer for tech support roles, helping with product and service challenges in a dynamic work environment.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.

Provide remote technical support and troubleshooting for Trane commercial water-cooled chillers, analyze chiller data and reports, guide field technicians, assist with root cause and defect resolution, author technical literature and training, participate in quality audits and product development, and travel occasionally to job sites.

Serve as the front-line technical support engineer for a security-focused SaaS product: manage tickets, troubleshoot web apps and integrations, escalate bugs to Product/R&D, create and maintain documentation, track support KPIs, enable onboarding and training, and optimize support workflows to improve customer experience.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 end-user and device support (Windows, Mac, mobile), participate in on-call rotation, lead IT projects, coordinate client IT operations, and engage with stakeholders for strategy and implementation.

Lead and guide a support engineering team to deploy, architect, maintain, and monitor Microsoft 365 and Azure AD environments. Provide Tier 1–3 support, manage desktop and network infrastructure (Windows and Mac), coordinate client IT operations, participate in on-call rotation, and support client initiatives both remotely and on-premises.

Responsible for developing automated solutions, improving customer success processes, providing technical support, and training team members on automation tools.

Provide technical support for Tenable vulnerability and compliance products; troubleshoot complex customer environments, analyze scan results and logs, recreate issues in labs, document solutions, collaborate with product and engineering teams, and maintain product/security knowledge while meeting performance metrics.

The role involves building AI systems to enhance technical support operations by automating workflows and providing analytical insights to improve customer experience.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide L1 technical support for enterprise customers using Abnormal's email and SaaS security products. Own inbound tickets, troubleshoot integrations and APIs, analyze logs, deliver updates and root-cause findings, collaborate with Engineering and Customer Success, and produce knowledge-base content to improve self-service and product quality.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Provide application support and configuration, troubleshoot incidents and performance issues, maintain and modify code, perform unit testing, document solutions, train users, and collaborate with stakeholders to ensure reliable operation of distributed/cloud-based applications.

Provide senior-level production support and continuous improvement for WMS and integrations. Troubleshoot incidents, optimize performance, manage vendors, lead SDLC activities, mentor front-end developers, and support upgrades, modernization, and release processes to ensure reliable 24x7 warehouse operations.

Provide technical product support via email and phone, troubleshoot and root-cause customer issues, explain technical concepts clearly, recommend best practices, collaborate with Engineering and Product teams to resolve complex problems, manage multiple requests with high quality and responsiveness, and continuously learn new product features and technologies.

Perform deep functional, exploratory, and customer-focused manual testing for new features and production issues. Create test plans and traceability, validate backend data and file integrations, capture evidence and defects, run exploratory/feature/regression tests, assist with UAT, validate document outputs and compliance workflows, reproduce customer issues, support hot fixes, coordinate with automation engineers, and demo fixes/features to stakeholders.

Perform deep functional, exploratory, and customer-focused manual testing for new features and production issues. Create test plans and traceability, validate backend data and file integrations, capture evidence and defects, perform exploratory/feature/regression testing, assist with UAT, validate document outputs and compliance workflows, support frontline hot fixes, and demo fixes to stakeholders.