Top Remote Customer Success Jobs

Leads Mosaic’s Customer Success function, managing eight team members across customer success and renewals. Owns portfolio retention, revenue growth, account segmentation, engagement standards, client health, references, renewal readiness, and executive reporting. Partners with Sales, delivery, operations, and UKG stakeholders on account growth and customer outcomes. Requires deep experience in customer success or account management, team leadership, HCM/payroll technology, enterprise software, and portfolio-level retention or revenue ownership.

Owns high-touch relationships for Tier 1 and Tier 2 enterprise accounts, managing account plans, executive engagement, customer health, satisfaction, escalations, references, and expansion identification. The role serves as an HCM, Payroll, and Workforce Management subject-matter expert, partners with Sales and Delivery teams, and drives retention, customer advocacy, and account growth without direct commercial or negotiation authority.

Own the post-sale customer lifecycle for mid-market and enterprise accounts, including onboarding, activation, adoption, retention, renewals, and expansion. Build scalable customer success playbooks, health scoring, dashboards, and lifecycle processes. Partner with Sales, Product, and Engineering to drive customer outcomes, surface feedback, reduce churn, and identify growth opportunities.

Manage customer relationships as the primary contact, ensuring successful solution delivery, adoption, satisfaction, and retention. Partner with Product and Sales to advocate for customer needs, onboard and integrate clients, monitor usage, track account metrics, communicate initiatives, and drive upsells. The role requires account management experience, blockchain or compliance knowledge, startup experience, strong relationship-building skills, and adaptability.

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Own strategic customer relationships by leading onboarding, implementation, adoption, account health, workflow optimization, AI enablement, and expansion efforts. Translate customer requirements into scalable ClickUp workflows, templates, integrations, automations, and AI agents. Monitor usage and business outcomes, conduct workflow discovery, provide training and change management, and collaborate with Sales, Product, Engineering, and Support to drive renewals, growth, and measurable customer value.

Owns post-go-live client success for assigned enterprise accounts by driving adoption, monitoring health and sentiment, managing escalations, delivering business reviews, and identifying expansion signals. The role partners with Support, Deployment, PMO, and Account Management while providing renewal health input without owning contracts, quotas, negotiations, or routine ticket resolution.

Supports SaaS customers after purchase by resolving inquiries and technical concerns, creating Helpdesk knowledge-base articles, collecting product feedback, and collaborating with sales, marketing, and product teams. The role requires strong communication, relationship management, autonomy, and the ability to work Pacific Time business hours. Experience in customer success and knowledge-base content creation is expected; equipment rental and QuickBooks Online knowledge are advantageous.

Serve as the primary technical advisor for strategic enterprise customers, leading onboarding, integrations, troubleshooting, product adoption, and ongoing support. Build relationships with technical and business stakeholders, advocate for customer needs, analyze usage and health metrics, and provide actionable recommendations. Collaborate with Customer Success, Sales, Product, and Engineering teams to deliver tailored solutions and influence product direction. The role is fully remote in the US with minimal customer travel.

Leads, coaches, and develops a regional team of Customer Success Managers serving clinics and providers. Oversees customer retention, satisfaction, account growth, escalations, performance goals, and KPIs. Partners with Sales, Clinical, Operations, and Leadership teams to improve provider engagement, workflows, reporting, capacity planning, and customer success processes. The role is primarily remote and requires up to 10% travel for team and organizational events.

Manage property insurance client relationships from onboarding through renewal, drive product adoption, connect usage to measurable outcomes, monitor client health, and identify expansion opportunities. Build relationships with underwriters, analysts, and product stakeholders while coordinating cross-functional support and conveying client feedback internally. The role requires strong communication, analytical, organizational, and client management skills, plus the ability to learn insurance workflows, analytics, and AI-driven products.

Own the post-sale customer relationship from agreement development through onboarding, integration, enablement, adoption, retention, and expansion. Build and troubleshoot customer integrations, support users in complex environments, triage platform requests, provide product feedback, and create scalable documentation and playbooks. Initially operate as a solo customer success function reporting to the CTO, then build and lead a growing customer success team.

Owns customer relationships with school districts, driving satisfaction, retention, renewals, RFPs, risk mitigation, and revenue growth. Conducts business reviews, provides education and tailored solutions, coordinates cross-functional resources, and communicates customer feedback to internal teams. The remote Virginia-based role requires up to 33% travel and focuses on upselling, cross-selling, and long-term client partnerships.

Manages dealership client success by driving adoption and utilization of CDK products, increasing customer value, reducing churn, and identifying revenue opportunities with Sales. Provides product guidance, training strategies, risk mitigation, reporting, presentations, and support resource direction. Maintains dealership relationships, retains at-risk clients, documents engagements in Totango, and travels up to 50% while driving up to 25%.

Manage strategic enterprise customer relationships, driving adoption, retention, renewals, expansion, and measurable business value. Develop success plans and business reviews, align executive stakeholders, coordinate cross-functional teams, resolve escalations, communicate product value, represent customer feedback, and identify renewal risks. The role requires strong consultative, analytical, presentation, relationship-management, and technical problem-solving skills, with travel up to 35%.

Manages client relationships, retention, renewals, product adoption, quarterly reviews, and account growth. Serves as the primary client contact, develops tailored solutions, identifies expansion opportunities, and coordinates ITC services to deliver strong customer experiences. Requires account management experience, business judgment, organization, analytical problem-solving, and familiarity with IT environments, Salesforce, ticketing systems, and sales.

Manages customer relationships, onboarding, implementation goals, product adoption, usage metrics, status meetings, pilots, and renewal support for K-12 education products. Partners with internal teams to represent customer needs, resolve issues, and improve customer experiences. Requires strong stakeholder communication, organization, conflict mediation, and familiarity with K-12 technology. The role requires up to 50% travel and residence in an approved state.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Leads the full post-sale customer lifecycle across onboarding, support, retention, expansion, invoicing, and collections for EHR and revenue cycle management customers. Builds scalable customer success processes, health scoring, support standards, implementation programs, and acquisition migration plans. Owns retention, expansion, customer health, onboarding, support, billing, and team performance metrics while partnering with executive, sales, engineering, finance, and RCM teams.

Manage a portfolio of mid-market customers, driving Mimecast platform adoption, technical health, measurable value, retention, and expansion. Partner with account and renewals teams to identify risks, lead recovery plans, communicate value to technical and executive stakeholders, coordinate escalations, and support executive sponsor engagements. Translate email security and human risk data into business outcomes while using customer health signals and AI-guided insights to prioritize activities.

Leads a Customer Success Engineering pod serving enterprise customers across AMER. Owns critical escalations and Zendesk queue health, mentors engineers, investigates complex distributed-system issues, and drives debugging, automation, documentation, and AI adoption. Builds senior customer relationships, partners with Product, Engineering, and Account Management, improves support processes, and participates in a 24/7 on-call rotation.

Own strategic relationships with key technology stakeholders, serving as the primary contact for requests, escalations, incidents, and feedback. Translate business needs into engineering priorities, track satisfaction and adoption metrics, lead quarterly business reviews, communicate realized value, and identify account expansion opportunities. The role also manages expectations, coordinates incident follow-up, improves stakeholder processes, and grows client accounts through executive relationship management.

Manage a portfolio of premium financial advisor clients, lead onboarding and campaign delivery, conduct business reviews, demonstrate ROI, support renewals, and provide strategic guidance. Maintain accurate CRM records, communicate regularly with clients, and collaborate internally to improve processes and customer experience. The role requires SaaS customer success experience, strong presentation and organizational skills, and the ability to manage multiple priorities independently.

Build Nango’s customer success function by managing strategic developer-tool and technical SaaS accounts, driving adoption, renewals, and expansion. Develop relationships with technical users and executives, identify use cases and adoption risks, resolve customer blockers with Engineering, and create scalable playbooks for serving more than 700 customers. Track customer health, retention, and growth while partnering closely with the founders.