Top Remote Customer Success Jobs

Manage a portfolio of SLED accounts as primary customer contact, build executive relationships, drive retention and expansion, conduct business reviews, coordinate delivery with internal teams, manage renewals and CRM pipeline, and proactively address customer risks.

Manage onboarding, training, support, health, retention, and expansion for ~30 mid-market Swine accounts. Deliver high-touch engagement (monthly meetings, on-site visits), demonstrate ROI via insights reports, support sales, and coordinate with Product and Service teams. Maintain CRM records and roll out product features.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

Lead enterprise onboarding and implementation for Blockstream Enterprise: manage pre-sales demos, coordinate post-contract activation and key ceremonies, configure policy engines, deliver onboarding sessions, drive ongoing client health and feedback, and collaborate with Product and Engineering to improve the product.

Own a large portfolio of enterprise customers to drive adoption, retention, and expansion. Proactively build relationships, mitigate churn risk, coordinate cross-functional initiatives, analyze lifecycle metrics, and deliver enablement and growth plays to meet revenue and satisfaction goals. Serve as trusted advisor and reference for customers, leveraging multi-channel communication and presenting to stakeholders to ensure long-term success.

Own a portfolio of mid-market B2B SaaS accounts across the full lifecycle: implement, drive utilization, run renewals and expansions, facilitate impact reviews and onboarding, represent partners cross-functionally, and improve operational systems and playbooks.

Manage mid-market/enterprise customer accounts to drive product adoption, satisfaction, renewals, and upsell. Act as product expert, deliver training and business reviews, monitor usage, document account activity in CRM, forecast renewals, and attend industry events to meet net revenue retention targets.

Manage a portfolio of cannabis retail clients to drive account health, product adoption, renewals, and expansion. Proactively monitor usage and risk, run QBRs, execute save playbooks, coordinate cross-functionally, and meet KPIs tied to retention and net revenue.

Lead and build a Customer Success organization focused on retention, GRR/NRR, renewals, expansion, and customer health. Recruit and coach CSMs, implement health scoring, playbooks, KPIs, and forecasting, partner with Sales/Product/Engineering/Support, and use AI and automation to scale processes and drive long-term customer value.

Own the long-term success of a portfolio of high-value hospitality SaaS customers by driving adoption, retention, renewals, and expansion. Monitor customer health, conduct business reviews and success planning, and mitigate churn. Partner cross-functionally with Sales, Product, Engineering, Support, and Implementation while using CRM, customer success tools, AI, and analytics to deliver measurable business value.

Manage a portfolio of SMB/group healthcare customers to drive adoption, retention, and expansion of Suki products. Build relationships with clinical and IT stakeholders, onboard and train users, run business reviews, resolve escalations, forecast in SFDC, and collaborate with Sales and Marketing to uncover new opportunities and grow account footprint.

Own enterprise customer relationships end-to-end as a strategic advisor: drive onboarding, adoption, renewals, expansion, and customer health. Lead QBRs, manage escalations, forecast renewal pipeline, and collaborate across Sales, Product, Legal, Finance, and Support to maximize value and retention.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Manage a ~30-account enterprise portfolio across US Central, guiding onboarding, adoption, and renewals. Run cadences (kickoffs, QBRs, health checks), monitor product usage, mitigate risks, drive expansion, and provide product feedback. Partner with Support, Solutions Engineering, Product, and Sales to convert technical success into revenue growth.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, identify upsell/cross-sell opportunities, and deliver measurable outcomes. Build executive relationships, run data-driven business reviews, monitor customer health, represent customer feedback internally, and champion advocates for case studies and referrals.

Manage a portfolio of higher-education accounts to drive adoption, retention, and growth. Develop success plans, run data-driven reviews, build executive relationships, surface customer feedback to internal teams, and collaborate with Sales and Marketing to secure renewals, upsells, and advocacy.

Manage a portfolio of higher-education accounts to drive adoption, retention, and growth. Secure renewals, identify upsell/cross-sell opportunities, develop success plans, run data-driven reviews, build executive relationships, represent customer feedback internally, and champion customer advocacy.

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, and identify upsell/cross-sell opportunities. Build executive relationships, develop success plans, run data-driven reviews, monitor health metrics, advocate customer needs internally, and foster customer advocates for case studies and references.

Manage a portfolio of higher-education customers to drive adoption, secure renewals, and expand usage. Build executive relationships, create success plans, run data-driven reviews, surface product feedback, and collaborate with Sales, Product, and Marketing to reduce risk and grow revenue.

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, and grow revenue through upsells and cross-sells. Build executive relationships, develop success plans, lead data-driven reviews, monitor customer health, and represent customer feedback to Product, Marketing, and Sales. Champion customer advocacy and collaborate across teams to ensure measurable outcomes.

Manage long-term success, adoption, retention, and expansion for enterprise customers using MariaDB and GridGain. Onboard customers, drive best practices, conduct business reviews, act as escalation contact, coordinate with Solutions Engineers and Account Executives, measure customer health, and champion customer needs across the company.

Support pre-sales, assist demos and technical documentation; manage API-based implementations and onboarding; coordinate with Product and Tech; act as primary post-implementation client contact delivering training, monitoring usage, identifying issues, and driving retention and expansion.

Own growth for a high-volume SMB portfolio by using data, product usage insights, and AI tools to prioritize outreach, increase adoption, and identify qualified expansion opportunities. Execute scalable engagement strategies, maintain accurate account data, collaborate cross-functionally, and continuously refine playbooks and digital success programs.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.