Top Remote Customer Success Jobs

Owns strategic relationships with large enterprise customers to drive adoption, retention, satisfaction, and upsell. Establishes KPIs, nurtures advocacy, advises executives, and helps customers build intelligent automation programs that deliver business value.

Serve as the primary architect of the customer journey to drive retention and growth. Build strategic C-level relationships, monitor customer health, lead cross-functional teams to mitigate risk, and deliver success plans. Use Salesforce and Google Suite to manage customer data and collaborate across the organization to meet clients' operational goals.

The Customer Success Manager will build client loyalty through product adoption, manage client relationships, and act as the voice of the customer, ensuring satisfaction and identifying upsell opportunities.

Manage and grow enterprise accounts by driving adoption, expansion, and renewals of Quadient software. Monitor customer health, conduct business reviews, mitigate churn risks, execute long-term customer journeys, identify cross-sell opportunities, and collaborate with sales, product, and support to deliver outcomes and exceed net revenue retention targets.

Serve as primary post-sale contact for federal accounts to drive onboarding, adoption, retention and expansion. Lead enablement, monitor customer health, deliver workshops, identify growth opportunities, and liaise with Sales, Product and Support. Represent customer needs, support federal law enforcement/intelligence missions, and attend conferences as needed.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

Serve as a technical post-sales advisor for enterprise accounts: drive product adoption, manage technical relationships, advocate customer needs to product and support teams, recommend enhancements, assist architecture and onboarding, and support account expansion with Sales. Requires travel ~25% and fluency in English plus Portuguese or Spanish.

Manage a portfolio of mid-market healthcare customers on the EHR platform, driving retention, expansion, adoption, and measurable financial outcomes. Lead consultative workflow conversations, own escalations end-to-end, run business reviews, identify risks/opportunities, and maintain forecasting in Salesforce.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Customer Success Manager leads complex implementations for a strategic partner, driving product adoption and ensuring measurable outcomes in healthcare settings. Responsibilities include relationship management, project planning, stakeholder engagement, and customer health monitoring.

The Customer Success Specialist will manage customer accounts, increase satisfaction, lead onboarding and training, conduct account reviews, and gather feedback to enhance services and processes.

The Customer Success Manager will manage post-implementation accounts, build customer relationships, improve retention and revenue, and support AI initiatives.

As an Enterprise Customer Success Manager, you will ensure the success of retail partners by driving adoption and revenue, providing operational consultation, and conducting business reviews.

The Customer Success Architect will partner with customers to drive value, manage onboarding, optimize analytics strategy, and ensure long-term success with Mixpanel while collaborating between technical and business teams.

Own post-sale customer experience for an enterprise book of business: onboard customers, optimize product performance, drive retention/upsells through data-driven insights, coordinate implementations and AdOps, and build strategic customer relationships.

Serve as primary customer-facing account manager for developer partners, driving onboarding, performance monitoring, relationship management, and commercial delivery. Collaborate with Programs, Data, Finance, and Operations to improve portfolio performance, present metrics, troubleshoot issues, and identify expansion opportunities while shaping Customer Operations processes.

The Client Success Manager II develops partnerships with medium to large clients, leveraging data to improve healthcare outcomes and drive contract renewals and revenue growth. Responsibilities include managing a complex client portfolio, leading negotiations, coordinating marketing efforts, and mentoring team members.

As a Customer Success Representative, you'll support clients seeking therapy by answering calls and emails, guiding them through scheduling, and ensuring accurate records in our systems.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

As a Senior Customer Success Manager, you'll oversee customer accounts, ensure satisfaction and adoption, and collaborate with various teams to improve customer experiences and renew contracts.

The Senior Customer Success Manager at Relo Metrics manages a portfolio of clients, enhancing client satisfaction, retention, and revenue growth while collaborating across teams to optimize product use.

Manage a portfolio of enterprise OneStream/CPM customers to drive onboarding, adoption, expansion, satisfaction, and renewals. Build executive relationships, mitigate risks, run business reviews, oversee CSMs, and collaborate with Sales and product teams to maximize customer value and identify upsell opportunities.