Top Remote Customer Success Jobs

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Manage and coordinate commercial policy renewals, exposure data, compliance, and implementation. Serve as point of contact across CRMs, clients, carriers, and vendors, resolve complex service issues, prepare client communications, maintain accurate records, and drive process improvements to support retention and timely, high-quality client outcomes.

Serve as a strategic trusted advisor to enterprise customers, drive adoption and retention, deliver ROI-focused business reviews, build executive relationships, create and maintain success plans, mitigate risk, and coordinate cross-functional teams to resolve issues and secure renewals and expansion.

The Sr. Customer Success Manager is responsible for the health of assigned accounts, ensuring customer adoption and growth while managing renewals and upsells through relationship building and technical support.

Lead a team of Customer Success Managers to drive adoption, reduce churn, identify upsell opportunities, manage renewals and forecasting, evolve processes for scale, mentor staff, and partner cross-functionally to optimize customer outcomes and retention.

Serve as primary client lead for compliance initiatives: analyze dashboards and program data to identify risks and improvements, manage project plans and stakeholders, present findings and strategic recommendations, and drive process improvements to enhance program integrity and customer experience.

Manage and grow assigned customer accounts through regular engagement, resolving issues, driving renewals, upsells and cross-sells, supporting onboarding, monitoring account health, and collaborating with internal teams to ensure customer success.

Own post-sale relationships for enterprise customers, drive adoption, retention, and expansion of simulation software. Build strategic account plans, lead executive business reviews, monitor health and adoption metrics in Salesforce/HubSpot, mitigate renewal risk, and mentor to improve Customer Success processes.

Manage a portfolio of ~30-35 enterprise OneStream customers to drive adoption, retention, expansion, and renewals. Serve as primary customer advocate, run onboarding and business review cadences, mitigate risks, collaborate with sales and product/support teams, and mentor CSMs. Support regional metrics and up to 50% travel.

Manage an assigned portfolio of client accounts as primary contact to drive satisfaction, retention, product adoption, and account health. Coordinate onboarding, resolve issues, run QBRs, document account activity, identify risks and growth opportunities, and collaborate with cross-functional teams to ensure service delivery and positive client outcomes.

Manage enterprise customer relationships to drive adoption, value, and expansion of PointClickCare solutions. Act as trusted advisor to executive stakeholders, deliver joint success plans, anticipate and mitigate churn, provide strategic guidance, and collaborate cross-functionally to ensure customer outcomes and retention.

Own client relationships and campaign health to drive enrollment and retention. Analyze performance data, coordinate cross-functional optimizations, lead client reviews, and deliver strategic, evidence-based recommendations to grow client value and retention.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.

Serve as primary technical contact for enterprise customers to drive adoption of Cloudinary's image, video and DAM solutions. Manage post-sales lifecycle, monitor usage and health metrics, run business reviews and success plans, support renewals and expansions, escalate and coordinate issue resolution, and relay customer feedback to Product and Engineering.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Lead strategic customer relationships for enterprise accounts, drive adoption and renewals, design success plans and SBRs with clear KPIs, coordinate cross-functional teams to resolve escalations, surface customer feedback, identify expansion opportunities, and communicate product value to executive stakeholders to maximize retention and business outcomes.

Serve as a strategic advisor to SLED customers, driving retention, renewals, and expansion by building C-level relationships, executing success plans and SBRs, coordinating cross-functional teams to resolve escalations, surfacing customer feedback, and promoting product adoption to deliver measurable business outcomes.

Lead and coach a team of 5-7 Customer Success Managers while managing a personal portfolio of strategic accounts. Drive renewals, retention, upsells, and long-term growth through consultative engagement. Build scalable onboarding and success processes, define KPIs and dashboards, partner with Sales and Product, and translate customer insights into product and strategy recommendations.

Manage a pooled portfolio of small-to-mid customers to drive adoption and retention. Monitor health signals, execute targeted outreach and re-engagement strategies, run virtual group engagements, design lifecycle campaigns, document interactions in CRM/CS tools, escalate complex issues, and provide consultative support to improve customer outcomes and reduce churn.

Manage a large client portfolio post-onboarding, coach clients on the OneView platform, monitor client health and product utilization, support renewals and upsells, deliver trainings and high-level overviews, and collaborate cross-functionally to improve client satisfaction and retention.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

Manage post-sale customer relationships to drive adoption, satisfaction, and retention. Build and execute tailored Customer Success Plans, define goals and KPIs with clients, act as a trusted advisor, and use CRM and Customer Success platforms to monitor engagement and drive value from the Noggin enterprise software.

Lead and mentor a Customer Success team managing health system, health plan, and referral partner portfolios. Drive retention strategy, executive relationships, cross-functional advocacy, operational excellence, performance tracking, and large-scale engagement campaigns. Communicate clinical outcomes and support finalist/prospect presentations.

Manage a portfolio of fast-growing clients to drive adoption, retention, expansion, and advocacy. Build strategic account plans, conduct QBRs, forecast risk, resolve issues, and collaborate cross-functionally to deliver ROI and maintain client health metrics (NPS, CSAT, retention). Produce client deliverables and operate with minimal supervision to influence strategic decisions.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.