Top Remote Customer Success Jobs

Support customers through Intercom, Slack, phone, and email while helping them maximize platform value. Read API documentation, understand SaaS tools and customer data foundations, troubleshoot technical issues, and participate in an on-call rotation. Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to improve customer experiences. The role requires strong communication, discovery, organization, adaptability, technical curiosity, and a willingness to learn SQL.

Provide technical customer support and guidance across Intercom, Slack, phone, and email. Help users maximize platform value by understanding API documentation, SaaS tools, data fundamentals, and SQL. Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. Conduct customer discovery, communicate solutions, adapt to changing needs, and participate in an on-call rotation for critical support.

Manage strategic CRM customers as a consultative advisor, helping them optimize Veeva investments, adopt product releases, improve governance, and drive organizational change. Responsibilities include stakeholder engagement, CRM capability demonstrations, customer data analysis, cross-functional collaboration, product feedback, and ongoing success ownership. Requires substantial Veeva CRM or CRM consulting experience, strong communication skills, and up to 15% travel.

Build and manage strategic relationships with key clients, ensuring successful onboarding, adoption, value realization, retention, renewals, and account growth. Lead executive stakeholder engagements, develop success plans, monitor client health and performance metrics, and provide proactive guidance. Collaborate with Sales, Product, Marketing, and Consulting teams to improve client outcomes, inform product evolution, and support organizational change. Maintain accurate Salesforce data and coordinate cross-functional information flow.

Own technical and strategic success for complex enterprise accounts post-sale. Lead deployments, integrations, governance approvals, escalations, strategic reviews, and expansion opportunities while coordinating customers, Product, Engineering, Sales, Support, and external technology teams. Translate customer requirements into success plans and product insights, manage technical risks, influence roadmap direction, and mentor Customer Success colleagues. The role requires substantial cybersecurity expertise, enterprise SaaS experience, executive communication, and ownership of complex customer outcomes.

Owns strategic relationships and long-term success for assigned dealership accounts. Develops customer value plans, leads outcome-focused value reviews, monitors adoption and account health, supports renewals and expansion, and translates platform usage into measurable business outcomes. Partners cross-functionally with Sales, Product, Support, Enablement, and Implementation teams while representing customer needs internally. Requires executive stakeholder engagement, analytical communication, account planning, and up to 50% travel.

Lead the West Coast Customer Success function for strategic enterprise accounts. Manage and develop CSMs, hire team members, build customer success processes, oversee forecasting and account-health reviews, and drive adoption, retention, and expansion. Maintain executive customer relationships and collaborate with Sales, Product, Support, TAMs, Renewals, and global Customer Success leaders to improve customer journeys and scalable operating models.

Deploy and scale AI voice agents for enterprise customers. Build conversation flows and integrations, debug APIs, webhooks, SIP, telephony, authentication, latency, and production issues, and work in customer codebases when needed. Partner with Product and Engineering to address product gaps, support customer growth, and launch new use cases. The role requires Mandarin and English fluency, strong technical problem-solving, customer communication skills, and Pacific Time overlap.

Own a strategic enterprise customer portfolio worth approximately $2–$3M ARR. Responsibilities include retention and expansion, platform adoption, executive relationship management, account planning, escalation resolution, renewal forecasting, and cross-functional coordination. The role also identifies expansion opportunities, presents business outcomes to C-suite stakeholders, drives complex initiatives to completion, and contributes to customer success playbooks and process improvements.

Leads strategic revenue transformation for enterprise customers using Gong’s AI Operating System. Partners with senior stakeholders to architect workflows, drive adoption and change management, quantify ROI, and deliver measurable revenue outcomes. Owns renewal and expansion strategies while collaborating cross-functionally to improve the customer journey, engagement, retention, and growth.

Manages client onboarding from start to finish, serves as the primary client contact, provides training and issue resolution, builds relationships, reduces churn, identifies upsell opportunities, gathers feedback, and helps clients achieve goals using the platform. The role requires strong communication, organization, customer service, software learning ability, and collaboration in a SaaS environment.

Owns the success, adoption, renewal, and expansion of high-value Salesforce Signature customers, particularly in state, local government, and education. The role serves as a trusted strategic advisor, coordinates Signature deliverables, drives Sales and Service Cloud adoption, monitors platform health and usage, manages risks and incidents, and aligns business and technical stakeholders. The manager also conducts enablement sessions, develops success plans, uses AI tools, and partners with Sales, Engineering, and Product teams.

Own a portfolio of property management customers, driving retention, satisfaction, adoption, and expansion. Serve as the primary customer contact, identify churn risks using AI-powered health signals, conduct business reviews, support platform configuration, promote AI features, and coordinate with Sales, Support, Professional Services, Product, and Engineering. Guide executive stakeholders, communicate technical capabilities clearly, resolve escalations, and deliver customer value throughout the success journey.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.

Manage existing healthcare recruitment accounts, ensure client satisfaction, drive referrals and new business, and oversee RFPs from identification through submission. Responsibilities include client communication, account development, portal adoption, collections support, case studies, proposals, pricing, contract negotiation, presentations, issue resolution, and meeting sales and performance targets.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Leads client success for healthcare revenue cycle management accounts, overseeing the full client lifecycle from sales and implementation through business reviews, retention, reporting, issue resolution, and cross-sell opportunities. Manages client KPIs, performance goals, ROI communications, deliverables, and executive relationships while coordinating with operations, sales, IT, product support, and implementation teams. Requires 7–10 years of healthcare technology account management experience focused on hospital revenue cycle management and up to 30% travel.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.

Serves as a strategic customer advisor, building relationships, driving adoption, developing success plans, supporting renewals, and identifying growth opportunities. Provides customer training, conducts health checks, analyzes usage data, and advocates for customers during high-severity issue resolution. The role supports Cengage customers across Tennessee and requires 20–30% travel by air and car.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Serve as the primary advisor for healthcare customers, building relationships, coordinating training, monitoring account health, analyzing customer and revenue cycle data, and recommending solutions to improve billing, collections, financial performance, retention, and customer outcomes.

Own post-sales customer outcomes for a technical SaaS platform. Lead onboarding, architecture workshops, integrations, success planning, adoption, business reviews, renewals, and expansion. Build relationships with executives, platform engineers, and DevOps teams while providing credible guidance on Kubernetes, RBAC, tenant isolation, and cloud infrastructure. Identify risks and growth opportunities, articulate business value, and advocate for customer needs internally.

Own a portfolio of enterprise merchants post-go-live, serving as the primary strategic contact. Lead QBRs, account health check-ins, renewals, retention efforts, merchant support, expansion opportunities, and technical projects. Maintain accurate Salesforce and Jira records, reporting, and account dashboards while coordinating with Professional Services, Support, Product, Engineering, Sales, and Finance. Build trusted relationships, resolve complex issues, and improve customer outcomes in a fintech SaaS environment.

Own post-onboarding relationships for a portfolio of SaaS CRM clients in the medical aesthetics sector. Drive adoption, conduct success reviews, optimize workflows and automations, troubleshoot integrations and messaging, monitor account health, identify expansion opportunities, and maintain client success plans. The role requires hands-on CRM expertise, strong troubleshooting and communication skills, client-call leadership, and the ability to manage multiple accounts remotely.

Serve as the primary advisor for healthcare customers, building relationships, coordinating training, monitoring account health, and identifying opportunities to improve billing, collections, revenue cycle performance, and customer outcomes. Analyze data and operational challenges, recommend corrective actions, facilitate communication with stakeholders, and collaborate with internal teams to strengthen customer satisfaction, retention, and business results.