Top Remote Customer Success Jobs

Manage B2B customer relationships from onboarding through adoption, retention, renewals, and expansion. Guide configuration and product use, monitor engagement and health metrics, conduct business reviews, resolve issues cross-functionally, and communicate customer feedback to internal teams. The role also supports scalable success processes and helps customers gain value from an analytics platform.

Manage school district relationships, customer success strategies, retention, renewals, pricing, RFPs, and account growth. Conduct business reviews, identify risks, provide tailored solutions, educate customers, and uncover upselling and cross-selling opportunities. Collaborate with internal teams, communicate customer feedback, advocate for product improvements, and drive satisfaction, revenue, and long-term partnerships.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

Manage a portfolio of law firm clients using document management and drafting solutions. Responsibilities include onboarding, training, adoption, retention, satisfaction, issue resolution, and cross-functional collaboration with technical support, product, and development teams. The consultant will advocate for client feedback, analyze usage and performance metrics, and identify opportunities to improve customer outcomes and product adoption.

Manage a portfolio of large law firm accounts, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Build trusted advisor relationships, develop success plans, guide change management, analyze customer health and usage data, support renewals and expansion, and collaborate with Sales, Product, Marketing, and Enablement. Serve as the customer voice while promoting LexisNexis drafting, research, analytics, and AI-powered legal workflow solutions.

Manage large law firm accounts as a strategic advisor, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Develop success plans, guide adoption of legal research, drafting, analytics, and AI solutions, lead change management, analyze customer health and usage data, and collaborate with Sales, Product, Marketing, and Enablement. Represent customer feedback to improve products and customer experience.

Manage large law firm accounts as the primary customer success lead, driving adoption, workflow transformation, retention, and growth. Build trusted stakeholder relationships, create success plans, support change management, and embed legal research, drafting, analytics, and AI solutions into daily workflows. Use customer health and usage data to identify barriers and guide proactive engagement. Collaborate with Sales, Product, Marketing, and Enablement on account planning, renewals, expansions, and product feedback.

Manage a portfolio of large law firm customers, serving as the primary customer success lead for adoption, workflow transformation, value realization, retention, and usage growth. Build trusted stakeholder relationships, create tailored success plans, guide change management, analyze customer health and usage data, support renewals and expansions, and provide product feedback. Help firms integrate legal research, drafting, analytics, and AI-powered solutions into daily workflows while partnering with sales, product, marketing, and enablement teams.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Own the post-sale customer lifecycle, including onboarding, adoption, training, value reviews, feedback collection, and renewals. Serve as a trusted technical advisor to B2B technology and SaaS customers, advocate internally for issue resolution and product improvements, and engage stakeholders ranging from engineers to CTOs. Manage a broad portfolio of SMB through commercial accounts while helping customers optimize cloud infrastructure costs.

Manage enterprise healthcare SaaS customer relationships, onboarding, success plans, account health, adoption, satisfaction, and renewals. Analyze CSAT and usage data to identify trends, guide corrective actions, and improve customer outcomes. Tailor communications, promote best practices and educational events, coordinate with account teams, and proactively address escalations and sentiment to drive retention.

Manage strategic cybersecurity SaaS customers by advising on integrations, APIs, configurations, compliance value, and platform adoption. Serve as the technical liaison between customers, Product, and Engineering; lead executive business reviews, escalations, beta programs, renewal support, and churn-risk mitigation. Translate vulnerability management and penetration-testing findings into business value for CISOs and executives, while increasing adoption, retention, customer advocacy, and case-study participation.

Serve as primary client contact for media campaigns, translate business objectives into outcome-focused strategies, lead cross-functional teams for campaign delivery, present performance reports, identify expansion opportunities, manage project workflows, ensure quality and operational excellence across paid social, retail media, influencer, and analytics channels.

Serve as a strategic partner and trusted advisor to assigned customers to drive adoption and long-term value. Build relationships across the customer lifecycle, develop tailored success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, advocate during issue resolution, and meet renewal and revenue targets.

Own and scale partnerships with health systems and providers, driving patient acquisition, activation, adoption, and engagement. Build relationships with executive, clinical, and operational stakeholders; embed the platform into clinical workflows; lead strategic initiatives; and collaborate with Product, Engineering, Clinical Operations, and Data teams. Expand pilots into system-wide deployments, identify growth opportunities, and improve outcomes through data-driven iteration.

Manages enterprise customer relationships, drives retention and expansion revenue, identifies account growth opportunities, and conducts consultative executive meetings. The role supports implementation, creates scalable customer resources, maintains CRM data and forecasts, communicates platform value using analytics, and partners with Sales to grow existing accounts. Success requires digital marketing expertise, agency experience, consultative selling, quota attainment, pipeline management, strong presentation and communication skills, and the ability to identify opportunities from data.

Manage a book of SMB clients, serving as a trusted advisor to drive retention, renewals, adoption, and account growth. Educate customers on SPINS data products, provide insights and best practices, manage communications and escalations, mitigate churn risks, and advocate for customer needs with Product and Data teams. The role requires strong presentation, problem-solving, analytical, interpersonal, and account management skills, along with syndicated data experience and proficiency in Excel and PowerPoint.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

Leads Envysion’s Customer Success team and post-sale strategy for QSR, retail, and convenience-store clients. Owns retention, expansion, adoption, customer health, NPS, CSAT, advocacy, renewals, and executive escalations. Recruits and develops CSMs, builds scalable lifecycle playbooks, analyzes customer and platform data to demonstrate ROI, and partners with Sales, Product, Engineering, Marketing, Implementation, and Support to improve customer outcomes and influence roadmaps.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing support. Drive retention, expansion revenue, and churn reduction while partnering with technical support to resolve issues. Gather customer feedback to improve satisfaction, product development, and overall customer experience. The role also involves negotiating and closing deals, managing CRM data, and aligning DBeaver’s database products with customer needs.

Manage customer adoption and value realization of CCC SaaS solutions by building trusted relationships, driving product utilization, analyzing usage data, leading success plans and business reviews, supporting renewals and growth, and partnering cross-functionally to improve outcomes.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.