Top Remote Customer Success Jobs

The Senior Customer Success Manager ensures customers realize the full value of Proofpoint's products, maximizes renewals, and drives successful deployments. This role involves communication with customers and internal teams while managing Customer Success Plans and addressing any customer issues.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

The Client Success Manager will track and report revenue cycle KPIs, analyze data, offer client-centric solutions, communicate insights, and manage multiple accounts effectively.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

Senior leader accountable for success, retention, expansion, and executive alignment of strategic healthcare clients. Owns multi-product engagements across risk adjustment, quality, analytics, and clinical programs; leads client success teams, drives measurable outcomes, influences product strategy, and ensures value realization and growth with C-suite engagement.

Own post-sale customer lifecycle: onboarding, adoption, training, value reviews, and renewals. Act as trusted advisor and voice of the customer, engage technical stakeholders (CTOs, VPs of Engineering, DevOps), drive issue resolution and feature requests, and manage portfolios from SMB to enterprise with a product- and infrastructure-focused approach.

Manage customer relationships for a SaaS solution, drive adoption and retention, monitor customer health, deliver data-driven business reviews, identify expansion opportunities, support onboarding, create scalable processes, and mentor junior team members to ensure long-term customer success.

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

Field-based Customer Success Manager responsible for client satisfaction, driving adoption of CDK solutions, minimizing churn, identifying upsell opportunities with Sales, training dealership staff, preparing client reports, and documenting engagements in Totango. Heavy travel required (up to 75%).

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Own retention, renewals, and expansion for a book of enterprise accounts. Drive adoption, upsell Pushpay products, deliver on quota, run business reviews, build executive relationships, and travel for on-site presentations (8–12 trips/year).

The Lead Customer Success Manager at Sprinklr will manage customer relationships, drive product adoption, ensure customer success metrics are achieved, and identify upsell opportunities while overseeing cross-functional teams to deliver impactful customer solutions.

Own retention and expansion for strategic enterprise accounts in Nebraska. Build C-suite relationships, create multi-year account plans, negotiate complex renewals and upsells, analyze platform utilization to produce ROI, lead cross-functional initiatives to drive adoption and outcomes, forecast revenue, run executive business reviews, and mentor peers. Requires senior customer success experience and travel up to 30%.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.

Manage enterprise customers to drive product adoption, retention, and expansion. Build Mutual Success Plans, lead QBRs, analyze customer data to surface insights, provide strategic sales engagement guidance, run trainings/webinars, and manage executive relationships. Partner internally to resolve issues, demonstrate ROI, and ensure renewals and customer satisfaction.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Manages a portfolio of named K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention, renewals, product adoption, account growth, supplemental services sales, risk mitigation, client advocacy, and cross-functional issue resolution. The role monitors customer health metrics, maintains accurate records in ChurnZero and Salesforce, supports team initiatives, mentors colleagues, and provides industry expertise and consultative guidance.

Leads regional customer success for health system partnerships, managing Directors and senior Customer Success Executives. Owns executive relationships, enterprise implementations, clinical workflow integration, customer success metrics, retention and expansion sales. Builds scalable onboarding, training, change-management playbooks and operating frameworks while partnering with Product, Engineering, Clinical, and Sales teams to improve adoption, operational efficiency, patient outcomes, and net revenue retention.

Own customer retention, renewals, satisfaction, adoption, and growth for QAD SaaS customers. Develop and deliver customer journey artifacts, track interactions in Salesforce, monitor customer changes, increase product utilization, and make customers referenceable. Partner globally with sales executives on escalations, events, procurement, deal execution, and expansion opportunities. The role is fully remote in the US with occasional international travel.

Own customer success across onboarding, training, support, adoption, renewals, retention, advocacy, and expansion. The role defines and optimizes the customer lifecycle, tracks success metrics, advises customers on sales strategies, delivers webinars, creates content, and collaborates cross-functionally with Marketing, Product, Sales, Finance, and leadership to drive recurring revenue and customer value.

Drive customer success and automation-system performance by analyzing operational data, developing KPIs and reports, conducting root-cause analysis, and leading improvement initiatives. Partner with engineering, operations, product, and customer teams to optimize reliability and efficiency, translate insights into corrective actions, facilitate customer reviews, and support cross-functional technical and operational problem-solving. The role requires frequent onsite work in industrial environments, physical activity, safety compliance, and substantial travel.

Senior regional leader accountable for end-to-end customer success across deployment and steady-state operations. Owns escalation management, cross-functional coordination across Contact Center, Technology & Service Operations, Field and Financial Services, SDM performance, matrix resource prioritization, and continuous improvement to meet SLAs, CSAT/NPS, and incident resolution targets.