Top Remote Customer Success Jobs

Manage mid-market dental accounts to drive success during pilot and ongoing phases. Execute high-touch onboarding, implementation, training, and account reviews to increase usage, expansions, renewals, and up-sells. Build relationships across dental office staff, plan targeted expansion campaigns, improve success processes, and meet KPIs to minimize churn and support growth.

Manage a book of 50–70 growth-stage merchants to drive retention, product adoption, and expansion. Conduct business reviews and success plans, use data and health signals to prioritize work, partner with Sales and cross-functional teams, and resolve product/support issues to achieve measurable merchant outcomes.

Own enterprise relationships with VP/C-level stakeholders to drive adoption, ROI, and Net Revenue Retention for an AI-powered growth intelligence platform. Translate technical capabilities to business outcomes, lead onboarding through expansion, orchestrate success plans and roadmaps, surface product gaps, and co-develop client growth strategies with Sales, Product, and Delivery.

Serve as a trusted advisor to enterprise clients, driving product adoption, retention, and expansion. Manage ~50–100 accounts, create success plans and KPIs, monitor client health, coordinate cross-functional teams, identify upsell opportunities, and provide product feedback to inform roadmap and improve outcomes.

Own post-sale customer journey for Employee Benefits agencies: onboard, drive adoption, maintain relationships, manage retention and expansion, translate feedback into product insights, and build scalable onboarding and training materials.

Serve as primary client contact to build relationships, retain and grow revenue through strategic marketing plans. Analyze paid media and SEO performance (Microsoft Ads, Google Ads, LSA, GA4), deliver recommendations, collaborate cross-functionally, mentor coordinators, and drive upsells and referrals.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

Manage a portfolio of existing customers to retain and grow ARR by building trusted relationships, driving product adoption, reducing churn, and executing upsell/cross-sell using data-driven outreach, training, and CRM tracking.

Lead and grow a team of high-touch Customer Success Managers for West and Central regions. Build playbooks, processes, and automations; own territory planning; drive operational excellence using data; recruit and develop talent; partner with Sales, Product, and Support to ensure seamless customer journeys and long-term enterprise value realization.

Manage relationships with high-value customers, act as platform subject-matter expert, drive engagement and retention, negotiate renewals and upsells, deliver training, troubleshoot technical issues, and advocate customer needs to inform product improvements.

Manage a portfolio of ~35 enterprise trade service customers, build senior relationships, drive adoption, analyze engagement/KPIs, identify upsell opportunities, solve complex problems, mentor new hires, and improve customer experience and processes.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Manage customer onboarding, implementation, and integrations; act as liaison between customers and internal product/tech teams; handle escalations and SLA adherence; run regular check-ins and quarterly/executive business reviews; analyze customer data to propose conversational AI/LLM-driven solutions to increase value and drive renewals.

The Client Success Manager II develops partnerships with medium to large clients, leveraging data to improve healthcare outcomes and drive contract renewals and revenue growth. Responsibilities include managing a complex client portfolio, leading negotiations, coordinating marketing efforts, and mentoring team members.

Drive product adoption and customer value as a trusted advisor. Own customer success plans, stakeholder relationships, cross-functional coordination, renewal/expansion support, and product-guided outcomes.

Support client relationships by tracking and resolving cases, coordinating cross-functional teams, pulling and interpreting reports, maintaining documentation, and providing operational and administrative support to ensure client performance guarantees are met.

Manage and develop a team of Customer Success Engineers, driving successful implementations and overseeing customer renewal outcomes. Establish onboarding playbooks, manage escalations, and influence product roadmap based on customer feedback.

The role involves managing the post-sales experience for enterprise accounts, fostering relationships, driving user adoption, and coordinating feedback for product improvement.

The Customer Success Representative engages with clients to optimize their use of AI-powered compliance solutions, ensures successful onboarding, provides ongoing support, and manages client projects efficiently.

As a Customer Success Associate, you will support medical practices using NextPatient software, ensuring they are effectively configured and satisfied with our service, while advocating for product enhancements.

The Customer Success Manager leads client implementations, trains users, supports client inquiries, troubleshooting issues, and drives product improvements based on client feedback.

You will manage a portfolio of accounts, working with marketing teams to optimize data usage, identify expansion opportunities, and facilitate onboarding and product fluency for eCommerce brands.

Lead and grow an SMB/Mid-Market Customer Success team of six to drive retention, renewals, adoption, and expansion. Coach CSMs, manage escalations, establish scalable operating rhythms, implement AI and automation to improve efficiency, analyze customer and team data, build playbooks and journeys, and partner cross-functionally to deliver exceptional end-to-end customer outcomes.

Lead a regional Customer Success team to drive adoption, retention, expansion, and executive relationships. Manage a book of complex SaaS/CPM customers, build and execute success plans, run governance and risk cadences, collaborate cross-functionally, and report on KPIs and commercial outcomes to senior leadership.

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.