Top Remote Customer Success Jobs
The Customer Support Associate provides focused assistance, handles inquiries via calls, chats, and emails, collaborates with the team to enhance customer experience, identifies pain points, advocates for customers, and proactively seeks process improvements.
The Learning and Development Content Management Specialist will develop and maintain content for training curriculum and job aids for the Operations team. Responsibilities include responding to content requests, collaborating with subject matter experts, auditing knowledge bases, and consulting with leadership on content solutions.
Manage high-value subscription accounts, building strong relationships with attorney clients. Oversee communications, track account health, and collaborate with Sales for renewals. Increase service usage, provide exceptional client experiences, and support team projects in a fast-paced environment.
Featured Jobs
The Customer Support Engineer - Tier 1 will support Galaxy customers by answering queries, troubleshooting issues, and collaborating with other teams to resolve customer challenges. The role involves responding via chat, email, or call, addressing technical problems, contributing to knowledge bases, and participating in ongoing learning and development.
The GTM Enablement Specialist will drive the adoption of a conversational intelligence tool across departments like Sales, Marketing, Product, and Customer Success. Responsibilities include configuring the tool, conducting training, creating enablement materials, setting up reporting mechanisms, and collaborating with teams to enhance productivity and tool utilization.
Join Overjet as a Mid-Market Customer Success Manager. Responsibilities include managing Mid-Market accounts, driving client success, achieving KPIs, and expanding business. Qualifications require 3+ years in B2B SaaS customer success, communication skills, and willingness to learn about AI and dentistry. Must work in-office 2 days a week in hub cities. Competitive compensation, benefits, and a remote work stipend offered.
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The Client Success Manager will manage client relationships, develop strategic plans to meet client goals, monitor campaign performances, facilitate client onboarding, resolve issues, and collaborate with sales for upselling opportunities. This role demands strong analytical and communication skills, alongside experience in digital media.
The Customer Success Support Specialist at SimplePractice is responsible for providing exceptional support to customers via phone, chat, and email. This role involves addressing customer inquiries, escalating issues when necessary, contributing to revenue goals through customer retention and upselling, and collaborating with internal teams to enhance service delivery.
HealthJoy is seeking to build a talent community to connect with prospective team members across various departments including Customer Operations, Engineering, Data, and more. The company emphasizes mission-driven work and offers a positive work environment with opportunities for career growth in a rapidly expanding organization.
The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.
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