Top Remote Customer Success Jobs

The Customer Success Executive manages post-sale onboarding, implementation, product adoption, training, value realization, renewals, and expansion for clinical decision solutions. Responsibilities include coordinating with customers, IT teams, and internal stakeholders; supporting EHR and SSO integrations; managing implementation timelines, budgets, risks, and KPIs; conducting business reviews; and developing strategies to prevent churn and promote growth. The role is fully remote, supports Midwest and West Coast customers, and requires up to 40% travel.

Own the full customer lifecycle for US and Americas accounts, including onboarding, relationship management, account health, retention, renewals, expansion, and advocacy. Act as a strategic advisor, gather customer insights, resolve issues, and collaborate with Sales, Operations, Product, and Engineering to maximize customer value and growth. The role requires working US Eastern Time hours and managing multiple accounts in a fast-paced SaaS environment.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own a portfolio of B2B customers across onboarding, product education, adoption, renewal, and expansion. Lead training and rollout planning, build relationships with decision-makers, identify usage and retention risks, manage commercial renewal discussions, and grow accounts. Maintain account plans and forecasts in the CRM while partnering with Support, Product, and Engineering to resolve issues and improve customer success processes.

Manage post-sales relationships for Verily Viewpoint Site CTMS customers. Lead onboarding, implementation, training, adoption, account planning, renewals, contract discussions, retention, and expansion. Monitor customer health metrics, maintain CRM records, forecast renewals, and advocate for customer needs across Sales, Product, Engineering, Support, and Learning teams. Build trusted relationships with executive sponsors, operational leaders, and end users while driving revenue retention and growth.

Provides post-sales technical leadership for federal customers, serving as a Forward Networks subject matter expert. Guides platform adoption, resolves technical issues, documents troubleshooting procedures, and collaborates with Product Management, Engineering, Sales, and Marketing. Requires strong networking and security expertise, experience with multiple network vendors, excellent communication and problem-solving skills, and a TS/SCI clearance with CI polygraph. Travel to customer locations is under 10%.

Lead adoption, implementation, configuration, and value realization for platinum-level Armis customers. Build trusted relationships with technical and executive stakeholders, advise on security posture and platform utilization, coordinate cross-functional teams, and align deployments with business use cases. Serve as the customer advocate and technical subject matter expert while identifying expansion opportunities and supporting successful platform operationalization.

Own strategic relationships for an enterprise customer portfolio, serving as a trusted advisor and product expert. Develop success plans, drive adoption and retention, identify churn risks, conduct business reviews, analyze customer health and usage data, and coordinate with Product, Support, Sales, and Onboarding teams. The role also supports customer advocacy, feedback escalation, and improvements to customer journeys and service delivery.

Leads end-to-end implementation and lifecycle management of strategic healthcare partner integrations. Acts as the primary operational contact for partners, manages workflows, configurations, SLAs, escalations, and performance reviews, and coordinates cross-functional teams across Product, Engineering, Analytics, Sales, Marketing, and Client Success. Develops implementation standards, supports partner vetting, drives scalable processes, and identifies opportunities for partner growth and service improvements.

Leads the Americas customer success organization, overseeing strategic portfolios, retention, adoption, advocacy, and net revenue retention. Develops customer success teams, manages account health and churn risks, builds executive relationships, designs adoption programs, and coordinates with sales, support, product, and professional services. Uses analytics, customer health scoring, dashboards, and SaaS metrics to improve customer outcomes and business performance.

Owns the post-sale client success organization across operations and account management. This executive will build scalable onboarding, delivery, QA, service-level, reporting, and automation systems; drive retention, renewal, expansion, and revenue outcomes; unify client experiences across multiple product lines; develop senior leaders; apply AI to client-facing workflows; and represent client needs on the leadership team.

Leads and transforms Customer Success for nonprofit and arts and cultural organizations. Responsibilities include developing AI-enabled success motions, improving retention and revenue growth, guiding executive customers, managing escalations, building leadership capabilities, and partnering cross-functionally on product and commercial strategy. The role requires strong sector expertise, commercial acumen, forecasting, customer risk management, organizational transformation, and experience using predictive analytics and automation.

Owns post-sale relationships for enterprise accounts, including onboarding, deployment planning, technical check-ins, QBRs, renewals, expansion, account health, and customer advocacy. Coordinates with engineering, product, sales, and executives to resolve issues, drive adoption, demonstrate ROI, and support long-term customer outcomes. Requires strong project management, communication, cybersecurity, cloud, and identity technology expertise.

Serves as the primary contact for an assigned portfolio of TriNet ASO clients, providing personalized support across payroll, taxes, HR, benefits, reporting, and platform services. Resolves inquiries, triages and escalates issues, recommends solutions, manages priorities, and supports customer retention and satisfaction. The role requires knowledge of payroll, compliance, HRIS, CRM, API functionality, and cross-functional operations.

Serves as the primary contact for an assigned portfolio of TriNet ASO clients, providing personalized support across payroll, taxes, platform issues, reporting, HR, and benefits administration. The role triages and resolves inquiries, recommends solutions, manages priorities, supports customer satisfaction and retention, and connects client needs to payroll and platform services. Requires strong communication, product knowledge, customer relationship management, and the ability to work independently.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.

Provides technical customer support through phone, email, chat, and hotline channels; troubleshoots platform and device issues, manages support tickets, onboards users, provisions permissions and asset data, and escalates bugs or feature requests. Collaborates with Engineering, Hardware, Product, QA, and Sales while supporting customer retention and renewals. The role is remote, requires Spanish proficiency, Monday–Friday availability plus one Saturday monthly, and up to 20% travel.

Supports a portfolio of government and public-sector clients using an online auction platform. Responsibilities include onsite asset cataloging, photographing, listing, client training, account support, quality review, re-engagement of inactive accounts, and consultative guidance to improve auction results. The role collaborates with sales teams, presents to prospective clients, and requires extensive travel throughout Michigan, Ohio, and Indiana, including frequent overnight stays.

Manage a portfolio of Sana Learn customers to drive adoption, engagement, and measurable business outcomes. Define success plans and KPIs, monitor health, mitigate risks, lead executive reviews, identify expansion opportunities, and translate customer insights into scalable AI-native playbooks and adoption strategies. Partner cross-functionally to embed guidance and support renewals and long-term growth.

Manage strategic enterprise customer relationships for Foley’s compliance and safety SaaS solutions. Drive adoption, retention, expansion, and measurable business outcomes through account planning, executive reviews, account-health monitoring, and risk mitigation. Collaborate with Sales, Product, Marketing, Implementation, and Support to improve customer experience and influence product priorities. The role requires strong relationship management, data-driven decision-making, and enterprise SaaS customer success expertise.

Manage customer relationships for a quantum software platform from onboarding through adoption, renewals, and expansion. Develop measurable success plans, guide customers toward value realization, resolve challenges with technical teams, and communicate customer feedback to product and engineering. The role requires strong technical understanding, relationship management, consultative communication, and the ability to engage technical and business stakeholders globally. Travel of up to 20% is required.

Manage a portfolio of commercial and mid-market SaaS accounts, driving product adoption, customer outcomes, account health, and renewals. Build success plans, quantify value, identify risks, coordinate escalations, maintain Gainsight records, and collaborate with Sales, Support, and Product. Serve as the primary customer contact, communicate product updates, gather feedback, support feature adoption, and educate customers on fraud and authentication best practices.

Build and own behavior-driven lifecycle communications across onboarding, adoption, retention, and expansion. The role involves segmentation, campaign creation, copywriting, automation, experimentation, analytics, and reporting using tools such as Customer.io, HubSpot, and Mixpanel. It partners with Marketing, Product, and customer-facing teams while developing digital customer success programs for self-serve customers. The manager will also pilot AI-agent applications in customer lifecycle workflows and help establish the function from the ground up.

Owns Mixpanel’s digital customer lifecycle communications across onboarding, adoption, retention, and expansion. Builds behavior-triggered programs, segments audiences, writes email and in-product copy, configures campaigns, measures outcomes, and runs experiments. Partners with Marketing, Product, and customer-facing teams to coordinate messaging and improve adoption. The role also pilots AI-agent approaches to scaled customer success and helps establish the company’s lifecycle infrastructure and operating processes.

Manage and develop a team of Customer Success professionals serving enterprise healthcare SaaS accounts. Drive retention, renewals, expansions, customer satisfaction, and net revenue retention through data-driven strategies. Analyze customer health and churn risks, improve workflows and playbooks, allocate team resources, and partner cross-functionally with Sales and Operations. Present performance insights to leadership and support training, process innovation, and continuous improvement.