Top Remote Customer Success Jobs

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

As a Customer Success Manager, you will lead customer onboarding, training, and support, aiming for high satisfaction and retention. Responsibilities include driving value, understanding client objectives, and collaborating with teams to enhance user adoption of the platform.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Serve as primary client contact for law firm clients, manage relationships, collaborate with SEO and paid media teams, analyze campaign performance (GA4), present reports and recommendations, leverage AI/LLM tools, and drive client retention and growth.

Lead strategy, systems, and a team of 6-8 Scaled Customer Success Managers to drive self-serve onboarding, activation, retention, and expansion at scale. Build data-backed dashboards, run metric reviews, partner with Product and Growth, launch education and automation programs, improve efficiency via content and applied AI, and hire/coach team to meet activation, expansion, and CSAT targets.

Lead client success and growth initiatives at Ruvixx by spearheading enterprise opportunities and managing strategic accounts, ensuring campaign success and stakeholder engagement.

The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Manage the full partner lifecycle with a focus on high-volume onboarding (40–50 accounts/month) and fast implementations. Map requirements, run projects, coordinate data migrations, and build partner profiles. Post-onboarding, run QBRs, drive SaaS adoption and monetization, reduce churn, and collaborate cross-functionally to improve partner retention and value.

Serve as primary contact for a portfolio of PEO clients, delivering payroll, platform, reporting, HR and benefits support, triaging issues, ensuring satisfaction and retention, and leveraging specialist teams for escalations.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Serve as strategic partner to enterprise buyers, combining trusted-advisor relationship building, technical onboarding (SSO, integrations, automation), and value management. Translate use cases into platform configurations, run KPI discovery and ROI modeling, drive renewals and expansion, and use AI and analytics to surface adoption gaps and recommend workflow improvements.

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Own technical relationships for 25–40 mid-to-large customers, ensure retention and growth by troubleshooting issues, advising on configuration, managing escalations, handling commercial renewals, and feeding product feedback to internal teams.

Owner of enterprise customer technical and commercial health: debug integrations, trace API/webhook failures, build dashboards with SQL, lead QBRs and renewals, drive expansion and product adoption, create runbooks, and relay technical feedback to Product and Engineering.

Manage strategic OEM partnerships from technical scoping and API integration through renewals. Enable developer/product teams, monitor API consumption and health, lead QBRs, drive retention and expansion, and coordinate cross-functional escalation and roadmap alignment.

As a Client Success Manager, you will ensure client satisfaction, build relationships, manage communications, and oversee service delivery while collaborating with teams to enhance client experiences and address challenges.

Provide onboarding, ongoing support, and renewals for assigned growers and territories. Maintain CRM, coordinate with Territory Managers and internal teams, run pre- and post-sales tasks, document feedback, attend events, and drive customer adoption of Semios tools both virtually and in person.

Manage customer adoption, onboarding, renewals, and expansion for Illumio’s cybersecurity platform across public-sector accounts. Build trusted relationships with executive and technical stakeholders, define success outcomes, conduct executive business reviews, develop strategic adoption roadmaps, monitor account health, forecast renewals, identify growth opportunities, and coordinate cross-functional teams to resolve product gaps and deliver customer value.

Manage strategic relationships with large prosecutor and public defender customers. Drive platform adoption, create success plans, coordinate escalations, communicate milestones to leadership, deliver training, support implementations, share justice-sector best practices, and identify account expansion opportunities with Sales. The role requires deep justice or legal-sector expertise, stakeholder engagement, project management, process improvement, data analysis, and strong communication skills.

Manage post-sale relationships for an assigned enterprise customer base, focusing on onboarding, enablement, adoption, renewals, retention, upselling, and cross-selling. Partner with sales, solutions architecture, marketing, finance, and operations teams to resolve issues, identify growth opportunities, communicate product value, and maintain customer and pipeline records in Salesforce. Act as a trusted advisor and advocate while analyzing customer feedback and improving the overall service experience.

Owns the full client relationship lifecycle for a strategically significant technology account. Responsibilities include coordinating service delivery, projects, finance, procurement, proposals, executive reviews, risk tracking, incident communications, technology roadmaps, and account growth. The role requires proactive stakeholder management, project oversight, executive communication, and sufficient technical knowledge to align managed services with client business goals.

Manage strategic enterprise customer relationships, drive platform adoption and measurable ROI, support renewals and expansion, deliver training and advisory, and resolve technical questions. Collaborate with Account Management, Sales, Product, Marketing, Support, and CS Engineering while developing expertise in data modeling, integrations, platform configuration, AI-assisted workflows, MCP, and CLI capabilities.

Leads Abnormal AI’s Enterprise Customer Success organization across the Americas, managing Directors, Managers, and Customer Success Managers. Responsibilities include developing customer success strategy, driving retention, adoption, expansion, and value realization for enterprise customers, strengthening executive relationships, overseeing escalations, improving customer health forecasting, and partnering with Sales, Renewals, Support, Product, and Engineering. The role also coaches leaders, scales processes, represents customer needs, and requires up to 25% travel.