Top Remote Customer Success Jobs

Manages digital incentive campaigns for CPG and retail clients, overseeing onboarding, contracts, launches, execution, compliance, optimization, troubleshooting, reporting, and invoicing support. Acts as a client consultant and customer advocate while coordinating Sales, Finance, agencies, vendors, and internal teams. Tracks campaign performance, provides actionable insights, maintains quality, resolves issues, and identifies process improvements.

Manage strategic enterprise customer relationships, driving adoption, retention, renewals, expansion, executive alignment, and measurable business value. Develop success plans and business reviews, coordinate cross-functional teams, resolve escalations, communicate product value, surface customer feedback, identify renewal risks, and uncover expansion opportunities. The role requires strong consultative, analytical, presentation, relationship-management, and technical problem-solving skills, with travel up to 25%.

Manage strategic relationships with mid-market SaaS customers, helping them maximize platform value, adoption, retention, and ROI. Responsibilities include leading renewals, identifying expansion opportunities, conducting business reviews, delivering training, monitoring customer health, developing executive relationships, documenting success plans, and advocating for customer needs internally. The role requires collaboration with Sales, Product, Professional Services, and Support teams, along with up to 25% travel.

Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Supports more than 120 school districts through proactive outreach, customer support, relationship management, product adoption, retention, and engagement efforts. Responds to inquiries, prioritizes accounts using customer health data, escalates issues, gathers feedback, and collaborates with onboarding, sales, and professional services teams. The role requires strong organization, communication, empathy, follow-through, and the ability to manage a high-volume customer portfolio.

Supports a portfolio of 120+ school districts through proactive outreach, day-to-day assistance, customer engagement, retention, and product adoption. Responds to inquiries, manages account priorities, gathers feedback, and identifies growth opportunities in partnership with Sales, Onboarding, and Professional Services. The role requires strong organization, communication, empathy, adaptability, and the ability to use customer data and tools to manage high-volume customer relationships.

Own customer onboarding, implementation coordination, training support, ongoing relationship management, and monthly check-ins for churches using Nurture. Translate between customers and engineering, document scalable playbooks, improve support workflows, and identify automation opportunities. The role will progressively manage an assigned book of approximately 50 churches while partnering with the Head of Customer Experience and traveling periodically for in-person training and customer engagements.

Manage multiple federal government customer accounts, ensuring successful onboarding, delivery alignment, risk mitigation, stakeholder communication, team health, customer outcomes, and account growth. Coordinate with product, design, engineering, recruiting, and leadership teams; establish metrics, agile practices, invoicing processes, and remediation plans. Build repeatable customer success practices, support contract transitions, resolve escalations, and develop expansion opportunities while maintaining client satisfaction.

Maintains and audits Budget to Actual documentation, tracks deliverables against contracts, and supports Client Success operations. Conducts workflow and administrative audits, organizes account repositories, maintains operational scorecards, and assists with Salesforce reporting, dashboard audits, risk analysis, and process improvements. The role requires strong attention to detail, analytical ability, communication, organization, and independent deadline management.

Manages a scaled portfolio of cybersecurity customers, driving onboarding, adoption, engagement, renewals, and expansion. Monitors customer health signals, identifies risks, executes intervention plans, and translates technical findings into business priorities. Builds scalable customer success programs, delivers digital education and outreach, maintains customer records, and partners cross-functionally to resolve issues and communicate feedback. The role requires strong communication, organization, customer relationship skills, and the ability to learn cybersecurity concepts.

Own daily customer operations for a healthcare software platform, including support triage, first-line data troubleshooting, account health monitoring, value analysis, onboarding, customer communications, and cross-functional coordination. The role turns customer needs into scoped work, keeps account workstreams moving, supports renewals and expansions, maintains knowledge resources, and surfaces product feedback and adoption opportunities to leadership and internal teams.

Manages strategic SaaS client relationships to drive adoption, renewals, retention, satisfaction, and value realization. Leads onboarding, account configuration, business reviews, executive engagement, health monitoring, and escalations. Partners with product, engineering, implementation, and internal teams to translate client feedback into product requirements and improvement initiatives. Uses CRM tools to track engagement and communicates strategic insights across the organization.

Manage strategic enterprise customers, serving as a trusted advisor to drive adoption, retention, renewals, expansion, executive alignment, and measurable business value. Develop success plans and business reviews, identify renewal risks, coordinate cross-functional resolutions, communicate product capabilities, and relay customer feedback internally. The role requires strong relationship management, consultative problem-solving, executive communication, analytical skills, and willingness to travel up to 25%.

Manage a portfolio of enterprise clients, driving retention, upsell, renewals, NPS, utilization, and ROI. Develop client strategies, conduct business reviews, manage escalations and onboarding, and serve as a trusted executive advisor. Collaborate cross-functionally on engagement, marketing, implementation, and contractual commitments. Mentor customer success colleagues and maintain accurate CRM documentation.

Manage a high-volume Tier 3 customer portfolio using playbook-driven touchpoints and self-service resources. Track CSAT, NPS, referenceability, retention, and account contacts in Salesforce. Monitor accounts for growth and expansion signals, escalate tier-up opportunities to senior customer success leaders, and identify strong customer outcomes for references and case studies.

Leads Mosaic’s Customer Success function, managing eight team members across customer success and renewals. Owns portfolio retention, revenue growth, account segmentation, engagement standards, client health, references, renewal readiness, and executive reporting. Partners with Sales, delivery, operations, and UKG stakeholders on account growth and customer outcomes. Requires deep experience in customer success or account management, team leadership, HCM/payroll technology, enterprise software, and portfolio-level retention or revenue ownership.

Owns high-touch relationships for Tier 1 and Tier 2 enterprise accounts, managing account plans, executive engagement, customer health, satisfaction, escalations, references, and expansion identification. The role serves as an HCM, Payroll, and Workforce Management subject-matter expert, partners with Sales and Delivery teams, and drives retention, customer advocacy, and account growth without direct commercial or negotiation authority.

Own the post-sale customer lifecycle for mid-market and enterprise accounts, including onboarding, activation, adoption, retention, renewals, and expansion. Build scalable customer success playbooks, health scoring, dashboards, and lifecycle processes. Partner with Sales, Product, and Engineering to drive customer outcomes, surface feedback, reduce churn, and identify growth opportunities.

Manage customer relationships as the primary contact, ensuring successful solution delivery, adoption, satisfaction, and retention. Partner with Product and Sales to advocate for customer needs, onboard and integrate clients, monitor usage, track account metrics, communicate initiatives, and drive upsells. The role requires account management experience, blockchain or compliance knowledge, startup experience, strong relationship-building skills, and adaptability.

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Own strategic customer relationships by leading onboarding, implementation, adoption, account health, workflow optimization, AI enablement, and expansion efforts. Translate customer requirements into scalable ClickUp workflows, templates, integrations, automations, and AI agents. Monitor usage and business outcomes, conduct workflow discovery, provide training and change management, and collaborate with Sales, Product, Engineering, and Support to drive renewals, growth, and measurable customer value.

Owns post-go-live client success for assigned enterprise accounts by driving adoption, monitoring health and sentiment, managing escalations, delivering business reviews, and identifying expansion signals. The role partners with Support, Deployment, PMO, and Account Management while providing renewal health input without owning contracts, quotas, negotiations, or routine ticket resolution.

Supports SaaS customers after purchase by resolving inquiries and technical concerns, creating Helpdesk knowledge-base articles, collecting product feedback, and collaborating with sales, marketing, and product teams. The role requires strong communication, relationship management, autonomy, and the ability to work Pacific Time business hours. Experience in customer success and knowledge-base content creation is expected; equipment rental and QuickBooks Online knowledge are advantageous.

Serve as the primary technical advisor for strategic enterprise customers, leading onboarding, integrations, troubleshooting, product adoption, and ongoing support. Build relationships with technical and business stakeholders, advocate for customer needs, analyze usage and health metrics, and provide actionable recommendations. Collaborate with Customer Success, Sales, Product, and Engineering teams to deliver tailored solutions and influence product direction. The role is fully remote in the US with minimal customer travel.