Top Remote Customer Success Jobs

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Lead client engagements for Measured's brands, managing relationships, delivering marketing analytics, and ensuring product adoption and optimization insights.

Lead client partnership and early-adopter pilot programs for AI-driven revenue cycle automation products. Coordinate across account, product, implementation, marketing, and sales teams to support adoption, training, demos, and commercialization while gathering client feedback to inform product roadmaps.

Manage end-to-end onboarding and ongoing account support for commercial and industrial customers in demand-response energy programs. Serve as primary customer contact, coordinate cross-functional teams, drive timely market entry, maintain accurate records, and support sales to grow customer relationships and revenue.

The Customer Success Manager at DataHub will manage enterprise accounts, drive product adoption, and build relationships to ensure customer success and satisfaction.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Manage a defined portfolio of clients to drive adoption, retention, and expansion of the InvoiceCloud platform. Build strategic relationships, identify upsell opportunities, troubleshoot integrations, use Salesforce and analytics to inform action plans, and execute scalable engagement cadences. Periodic onsite travel and cross-functional collaboration required to resolve issues and deliver measurable client outcomes.

Manage onboarding, training, adoption, upsells, renewals, and overall success for 20+ mid-market and enterprise accounts representing more than $2M in ARR. Serve as a strategic advisor, establish KPIs, analyze account data, identify churn and expansion opportunities, present performance insights, and collaborate with sales, product, and data science teams to improve customer outcomes.

Manage a portfolio of core accounts to drive retention and adoption through standardized engagement campaigns and automation. Monitor account health, respond to support issues, run adoption and upsell programs, collaborate with product/implementation/support, and maintain account records and engagement metrics. Requires bilingual English/Spanish proficiency and foundational customer success experience.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Lead enterprise onboarding and implementation for Blockstream Enterprise: manage pre-sales demos, coordinate post-contract activation and key ceremonies, configure policy engines, deliver onboarding sessions, drive ongoing client health and feedback, and collaborate with Product and Engineering to improve the product.

Lead and scale a global Customer Success organization for BrainBox AI, defining strategy, KPIs, and operating model. Oversee Customer Success Management, Measurement & Verification, Performance Services, and Support to ensure energy savings, emissions reduction, system performance, and customer retention, expansion, and advocacy while partnering cross-functionally with Sales, Product, and Engineering.

Lead a portfolio of enterprise customers to drive retention, expansion, adoption, and measurable business outcomes. Serve as trusted advisor to executive stakeholders, create success plans, run executive reviews, and coordinate cross-functional teams to deliver value and commercial outcomes. Partner with Sales and Renewals to drive renewals and expansion.

Lead global Customer Success strategy and teams across NA, EMEA, and APAC to drive adoption, satisfaction, retention, and expansion of the eQMS platform. Partner with Sales, Professional Services, Product, Support, and Marketing to scale enterprise customer success playbooks, health scoring, and renewal processes while using data, automation, and AI to improve outcomes. Serve as executive sponsor for strategic accounts, own a personal book of business, mentor regional leaders, and ensure operational discipline and customer-first culture.

Lead Dot Compliance's global Customer Success organization to drive adoption, satisfaction, retention, and expansion of the eQMS platform. Build and scale regional teams, define enterprise success methodologies and KPIs, partner with Sales/PS/Product to drive revenue growth, sponsor strategic customers, use data/automation/AI to increase efficiency, and develop leaders while preserving customer-first culture.

The Global Vice President of Customer Success will lead the Customer Success organization globally, driving strategy, customer satisfaction, retention, and growth, while fostering a high-performing team culture.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

Lead global Customer Success strategy and teams across North America, EMEA, and APAC to drive adoption, retention, satisfaction, and expansion. Build scalable processes, KPIs, and playbooks; partner with Sales, Product, Services, and Marketing; sponsor strategic accounts; use data, automation, and AI to scale while preserving human relationships.

Drive customer adoption, satisfaction, retention, and ROI for Cyera’s data security platform. Serve as a technical advisor, lead onboarding, training, workshops, and executive meetings, troubleshoot issues, develop success plans, monitor customer health, conduct quarterly business reviews, and provide feedback to product teams. The role requires SQL, scripting, API familiarity, project management, strong communication, and 25–50% annual travel.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Manage customer success outcomes across channel partners, including retention, renewals, expansion, churn mitigation, NPS, and CSAT. Coach partner Customer Success Managers, handle customer escalations, resolve policy and licensing questions, coordinate cross-functional solutions, and contribute to customer success best practices. The role requires managing high-stakes accounts, subscription renewals, executive relationships, and challenging situations in a distributed, fast-paced environment.

Serve as primary contact for strategic retail customers, driving retention, adoption, and expansion through executive relationship-building, account planning, cross-functional coordination, and Executive Business Reviews. Advocate for customers internally, support professional services and projects, identify growth opportunities, track customer data and outcomes, and meet retention, adoption, and growth targets.

Manage the full renewal lifecycle for public sector accounts—quoting, negotiating, and closing contracts. Maintain renewal forecasting in CRM, build stakeholder relationships, identify upsell/cross-sell opportunities, monitor engagement to mitigate churn, and collaborate on process improvements.