Top Remote Customer Support Specialist Jobs

Provides customer support for medical professionals, patients, sales representatives, and internal teams. Manages account inquiries, ordering issues, missing information, delays, cancellations, sample redraws, and escalated problems while documenting interactions and maintaining turnaround times. Requires knowledge of oncology testing workflows, patient information requirements, HIPAA/PHI handling, customer service, problem-solving, and administrative procedures. The role is remote and may involve Salesforce Service Cloud, laboratory information systems, customer portals, and cloud-based call center tools.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents defects for development teams, tests new features, communicates solutions clearly, and collaborates cross-functionally to improve the customer experience. The role requires technical support experience, strong communication and problem-solving skills, familiarity with Microsoft operating systems, Salesforce, and Microsoft Teams, and flexible weekday schedule coverage.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide bilingual Spanish and English customer support through email, chat, and phone for carriers, drivers, shippers, and brokers. Resolve billing, payment, subscription, and platform issues; troubleshoot technical problems; train users; document solutions; collect feedback; and collaborate with product, engineering, and sales teams. The role requires weekend and evening availability and supports a SaaS transportation platform.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents verified defects for development teams, tests product releases, collaborates cross-functionally, and recommends product enhancements based on customer feedback. Builds strong customer relationships while delivering clear, timely resolutions and maintaining security procedures.

Provides Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoots and diagnoses technical issues, documents defects, collaborates with internal teams, tests product releases, and recommends product improvements based on customer feedback. The role emphasizes clear communication, customer advocacy, issue ownership, and delivering a seamless support experience.

Provide Tier 1 phone, email, and chat support for healthcare software customers. Diagnose and troubleshoot technical issues, document and verify defects, collaborate with internal teams, test product releases, and recommend enhancements based on customer feedback. The role requires clear communication, customer advocacy, problem-solving, and familiarity with Microsoft operating systems, Salesforce, Microsoft Teams, and basic SQL. Schedule coverage is Monday through Friday between 7 AM and 7 PM CST.

Provides first-line customer support for risk-related actions, including account restrictions, closures, address updates, check requests, and business-structure changes. Collaborates with AML, Fraud, Sanctions, Onboarding, ODD, and Risk UX teams to manage handoffs, explain complex processes, escalate issues, and communicate operational updates accurately and empathetically. Identifies customer feedback and process-improvement opportunities while managing multiple risk-support workstreams.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Provide responsive customer support to property managers and residents through email, phone, and Salesforce Service Cloud. Resolve issues, maintain accurate account information, support technical product questions, meet customer satisfaction and quality metrics, and identify upsell opportunities. The role requires effective communication, proactive problem-solving, collaboration, organization, and availability for a Monday–Friday, 9 a.m.–6 p.m. EST schedule in a remote-first environment.

First-line customer support for Tier 1 payroll, taxes, HR, and benefits issues. Resolve tickets quickly and empathetically, follow troubleshooting frameworks, specialize over time, and escalate when needed to meet SLAs.

Educate and onboard clinics using remote therapeutic monitoring, guiding them from policy acceptance through patient enrollment and CPT eligibility. Answer clinician questions about RTM review time, billing, and copays; create enablement materials for sales and customer success teams; train internal teams; and support prospective customer calls with clinical credibility. The role does not involve clinical monitoring or access to patient data.

Provides Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoots and diagnoses product issues, documents defects, collaborates with internal teams, tests new features, and recommends product enhancements using customer feedback and data. Builds strong customer relationships while delivering clear, empathetic, and timely resolutions.

Provide Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoot and diagnose technical issues, document defects for development teams, test new features, and recommend product enhancements using customer feedback and data. Build strong customer relationships, communicate solutions clearly, and collaborate cross-functionally to deliver a seamless customer experience.

Provide technical customer support to 20–40 software clients across the United States and Canada. Manage inquiries through phone, chat, and email; troubleshoot issues, create and resolve tickets, research solutions, document findings, and collaborate with developers, business analysts, and product teams. Train clients on software features and releases, communicate enhancement requests, and contribute to knowledge sharing and process improvements. This is a fully remote role with Pacific Time working hours.

Provides live chat and email support to journalists, experts, and PR professionals using Qwoted. Responsibilities include troubleshooting platform issues, verifying accounts, guiding users through setup and platform workflows, escalating technical problems, identifying recurring support trends, and auditing user reports to maintain platform integrity. The role requires excellent written communication, sound judgment, empathy, attention to detail, and the ability to manage high-volume conversations independently in a remote environment.

Provides customer support for transportation shipments, including status updates, appointment coordination, shipment monitoring, issue resolution, documentation, proof of delivery, reporting, and billing accuracy. Coordinates with customers, drivers, carriers, dispatch, terminals, and operations teams to resolve exceptions and ensure timely execution. Maintains accurate records, follows up on open items, and identifies recurring service issues. Requires strong communication, organization, problem-solving, and experience in customer support or logistics.

Provides Tier 1 phone, email, and chat support for HealthStream products. Troubleshoots and diagnoses customer issues, documents defects, tests releases, collaborates with internal teams, and recommends product enhancements using customer feedback and data. Builds strong customer relationships while delivering clear, professional resolutions and supporting a seamless customer experience.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Provides phone, email, chat, and online support for software products, orders, billing, invoices, and troubleshooting issues. Logs and tracks customer contacts, meets service-level agreements, escalates complex problems, delivers user guidance and training, and identifies process and system improvements. Requires strong communication, problem-solving, multitasking, customer service, Microsoft Office, Salesforce, and software-learning skills. Rotating shifts and extended periods of sitting are required.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provides senior-level technical customer support for Olo’s restaurant technology platform. Resolves complex tickets, diagnoses technical issues, manages escalations, communicates with customers, performs root cause analysis, maintains ticket quality, identifies recurring problems, improves documentation, and mentors newer specialists. The role requires independent work across changing shifts, including evenings, weekends, holidays, and occasional on-call coverage.

Provide high-volume payroll support by phone and email, answering customer questions, maintaining SLA and CSAT targets, protecting confidential information, and resolving account and compliance issues. Collaborate with internal teams, document payroll knowledge, update self-service resources, and support workflows involving government agencies. The role requires Canadian multi-province payroll knowledge, accuracy, empathy, strong communication, and efficient prioritization in a fast-paced environment.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Provides ticket-based support for clients using UKG Ready HR Core and Benefits modules. Configures benefit plans, open enrollment, workflows, permissions, security roles, and reporting; troubleshoots issues and translates client requirements into system updates. Delivers training, documentation, and client communication while collaborating with Payroll and Implementation teams. Supports testing, system enhancements, process improvements, and high-volume enrollment periods.