Top Remote Customer Support Specialist Jobs

Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.

Respond to customer inquiries, provide information about services and project processes, coordinate follow-ups, schedule appointments, maintain accurate records, collect documentation, and route technical concerns to engineers or managers. The role requires professional communication, organization, confidentiality, independent work, and effective use of email, Microsoft Office, and company systems. It may be performed remotely.

Handle customer inquiries through phone, email, Zendesk, and other channels; provide product guidance, assist with configurations, document interactions, resolve issues, and escalate complex cases. Meet response-time SLAs, answer-rate, ticket-volume, and CSAT goals. Collaborate with colleagues to solve customer problems, identify support trends, improve processes, and develop subject-matter expertise through certification courses.

Inbound remote contact-center role supporting utility energy-efficiency programs. Handle calls, scheduling, enrollments, program education, basic tech support, chat/email, follow scripts, meet performance metrics, and work a committed schedule from a dedicated home office.

Provide first-line B2B customer support to business partners and distributors via email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires English and Portuguese proficiency and is offered as a nine-month renewable contract.

Provide first-line B2B customer support through email, chat, and phone for orders, accounts, and system usage. Resolve inquiries, document interactions, manage escalations, meet service-level targets, collaborate with internal teams, and contribute to process improvements. Requires fluent written and spoken English and Arabic, strong communication and problem-solving skills, and comfort working in a fast-paced multicultural environment.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; collaborate with internal teams; document interactions; manage escalations; meet service-level targets; and support continuous process improvements across multicultural markets.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and spoken English and Italian and involves a nine-month renewable contract.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system-use inquiries; documents interactions; handles escalations; collaborates with internal teams; meets service-level targets; and contributes to process improvements. Requires English and Russian proficiency and 1–2 years of customer service, helpdesk, or shared service experience.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system inquiries; documents interactions; collaborates with internal teams; manages escalations; meets service-level targets; and contributes to process improvements. Requires 1–2 years of customer service or helpdesk experience and fluency in English and German.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and support process improvements in a multicultural environment.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries involving orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires fluent written and verbal English and Dutch and is offered on a renewable nine-month contract.

Serve as the primary support contact for B2B clients, handling inquiries, order updates, account details, billing questions, and service concerns. Coordinate with operations and project managers to track fabrication milestones and communicate timelines. Maintain accurate customer records, change orders, and tickets in the CRM while providing prompt, professional support through email, phone, and video calls.

Provides first-line application and technical support through calls, emails, and online requests. Gathers information, documents and tracks service requests, troubleshoots common hardware, software, network, and application issues using scripts and documentation, and escalates complex problems. The role requires strong customer service, organization, technical aptitude, and collaboration skills in a fully remote environment.

Provides Tier 2 technical support for MC&FP digital platforms by troubleshooting complex web, authentication, search, and user workflow issues. Reproduces errors, analyzes root causes, documents incidents in ITSM tools, coordinates escalations, supports outage triage, updates knowledge-base materials, and communicates resolutions to users. The role also validates platform changes, identifies recurring issues, and recommends service improvements. It is fully remote but requires an active Secret clearance supported by a Tier 3 investigation and ITIL Foundation certification.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses technical issues, documents defects for development teams, tests features and releases, collaborates cross-functionally, and recommends product improvements based on customer feedback. The role emphasizes clear communication, customer advocacy, issue ownership, and a seamless customer experience.

Provides multi-channel support for carriers, drivers, shippers, and brokers. Resolves platform, billing, subscription, payment, and technical issues; supports SuperPay; trains customers; documents solutions; gathers feedback; and collaborates with product, engineering, and sales. Requires 2–4 years of customer support experience, ideally in SaaS or technical environments, plus familiarity with billing platforms, troubleshooting, CRM or ticketing tools, weekend work, and evening coverage through 7:00 p.m.

Manage customer relationships across onboarding, ongoing support, escalations, and renewals. Serve as the primary escalation contact, advocate for customers across Sales, Product, and Support, resolve technical issues, and improve internal processes through documentation. Build reusable AI prompts, macros, documentation, and automations to increase team efficiency. The role requires autonomy, strong communication, technical problem-solving, and availability for nights, weekends, and holidays.

Support customers with product integrations, production issues, alerts, and account management. Own production incidents through resolution by coordinating internal teams and communicating effectively with clients. Use Linux/Unix command-line tools, FIX protocol knowledge, and understanding of electronic trading systems to investigate and resolve technical issues while maintaining high service standards.

Provide empathetic customer support through chat, email, and phone; process account requests, disputes, payments, and card shipments; educate users; identify systemic issues; collaborate with engineering and banking partners; write help content; improve support tools and processes; and help develop Mercury’s customer support and operations infrastructure.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Serves as the first point of contact for members seeking legal assistance. Conducts legal intake interviews, verifies information, performs conflict checks, documents cases, coordinates attorney consultations, communicates updates, and monitors referrals through resolution. The role requires protecting confidential information, complying with regulations, resolving routine concerns, escalating complex issues, and meeting service, quality, productivity, and timeliness metrics.

Provides first-line technical and customer support for Neumo’s cloud records and search products. Troubleshoots website, email, computer, account, and portal issues; manages support tickets; communicates resolutions; and collaborates with engineering, QA, and product teams. Maintains help documentation, procedures, checklists, and issue logs. Monitors business accounts for errors and data anomalies while prioritizing multiple inquiries and de-escalating customer concerns.

First-line customer support for Tier 1 payroll, taxes, HR, and benefits issues. Resolve tickets quickly and empathetically, follow troubleshooting frameworks, specialize over time, and escalate when needed to meet SLAs.