Top Remote Customer Support Specialist Jobs

Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.

Provide phone, chat, and email support for payroll and tax issues; troubleshoot payroll processing, taxes, and compliance; communicate product updates; collaborate with product teams to influence roadmap; handle high-volume seasonal spikes with weekend overtime and live phone shifts; grow payroll/tax expertise.

Provide front-line technical support via phone, email, and live chat; triage and manage tickets, resolve product and account issues, escalate complex cases, maintain product knowledge, and collaborate with team members to ensure excellent customer experiences during the 3:00pm–11:00pm CST shift.

Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

Own escalated Tier 2 customer support cases through resolution, advocating for customers and coordinating with internal teams and vendor partners. Responsibilities include documenting interactions and resolutions in Salesforce or other customer databases, communicating progress, escalating issues, participating in cross-functional product discussions, identifying support improvements, and maintaining product and technical knowledge through ongoing training.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Handle customer requests for valuation products through voice and email, provide order updates, support implementations, correct returned products, facilitate order completion, and coordinate with internal teams. The role focuses on building customer relationships, resolving issues promptly, managing workflow, identifying trends, and maintaining service quality in a fast-paced environment.

Provide bilingual English and Spanish customer support by handling inbound calls about credit memberships, services, and products. Educate consumers about credit bureau processes, assist with correction requests, identify and route support needs, advocate for solutions, and resolve escalated issues. The role is remote but requires residence within 45–60 minutes of Experian’s Allen, Texas office.

Provide customer support through chat, phone, and email; troubleshoot technical and subscription issues; answer product questions; maintain knowledge-base resources; document interactions; identify recurring issues; collaborate with Customer Success, Product, QA, and Development; and meet response and resolution KPIs.

Provide responsive customer support for Teamworks’ financial products by troubleshooting complex issues, managing case queues, handling technical requests, and answering transaction questions. Analyze payment issues, assist with disputes, protect sensitive information, and coordinate with internal teams to improve products and customer outcomes. Evening and weekend coverage is required.

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Support contracts team by managing RFPs/tenders for North America, maintain contract repository, coordinate pricing incentives and payments, ensure accurate documentation in Quest and SharePoint, track submissions and deadlines, maintain standard responses, review customer terms, and collaborate with internal divisions to respond timely.

Provide frontline technical support for a B2B SaaS product: triage and reproduce issues, run SQL queries, monitor Zendesk SLAs, collaborate with Engineering/Product, and communicate clear, jargon-free updates to clients while documenting recurring problems.

Provide high-volume technical support through phone, chat, and email for the CE Broker SaaS platform. Troubleshoot software bugs, navigation issues, and account questions; educate customers about account options; collaborate with AI support agents; maintain ticket resolution and customer satisfaction targets; surface product feedback; and improve internal support documentation.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provide timely, professional responses to borrower servicing inquiries in a call center. Resolve loan and escrow issues, process payments and payoffs, assist with web portal setup, maintain loan records, and meet department SLAs with high customer satisfaction.

Serve as front-line support via phone, email, and text to customers and partners; monitor in-progress deliveries, troubleshoot issues, log interactions in CRM, collaborate across teams, and manage non-standard delivery situations with empathy and urgency.

Handle incoming phone and email inquiries, coordinate bookings and follow-ups, maintain accurate patient records, process administrative paperwork, and support daily clinic operations while providing professional, courteous service.

Owned escalated customer cases to resolution, collaborating with cross-functional teams and vendors. Documented interactions and resolutions in Salesforce, communicated status to customers, participated in product feedback loops, and pursued ongoing product and technical training. Travel up to 15% as needed.

Provide technical, front-line customer support and onboarding for Heartflow's web-based medical software. Troubleshoot issues, manage cases and knowledge base, deliver documentation and customer feedback into CRM, assist sales and production, and support account adoption and satisfaction metrics. May require on-call and weekend coverage after training.

Provide advanced technical escalation support for Sentrycs solutions across North America: troubleshoot software-hardware, networking and RF issues; perform root cause analysis; collaborate with R&D/Product/Field teams; support remote deployments; analyze logs and network traffic; create documentation and participate in validation and continuous improvement.

Provide responsive customer support via email, chat, and community channels; learn product SKUs, inventory, and fulfillment flows; track shipments, handle returns, and coordinate with warehouses and logistics partners; and improve support workflows, FAQs, and documentation.

Provide remote customer support via phone, text, chat, and email; resolve customer and driver issues; report technical problems and feedback to engineering and management; maintain satisfaction and collaborate with internal teams. Must be tech-savvy and able to work full-time, including possible nights and weekends.

Lead front-line support across chat, email, and video; diagnose and resolve complex technical issues; surface patterns for process and knowledge base improvements; collaborate with Sales, Product, and Customer Success; contribute to tooling, workflows, and scaling support operations.