Top Remote Customer Support Specialist Jobs

Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.

Provide empathetic front-line support to outpatient therapy clinics through Zendesk, Zoom, and phone calls. Triage, troubleshoot, reproduce, and resolve customer issues; document clear engineering escalations; track tickets through resolution; create help center content; identify recurring issues and product improvement opportunities; and support customers transitioning from onboarding.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Resolves client booking modifications, cancellations, and extra-service requests. Advises clients on bookings and products, communicates with suppliers and hotels by email and phone, and uses CRM systems and internal databases. Requires upper-intermediate English, empathy, resilience, responsibility, quick learning, and reliable remote-work equipment. Travel-industry or booking-system knowledge is advantageous.

Supports integration of Thermo Fisher chromatography systems with Waters Empower CDS for regulated pharmaceutical and biopharmaceutical customers. Acts as the technical subject-matter expert for compatibility, troubleshooting, validation, data integrity, compliance, pre-sales support, escalations, training, documentation, and customer success. Collaborates with sales, service, software, technical support, external partners, and customers in a matrixed environment. Requires extensive chromatography and Empower expertise, with travel up to 60%.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents defects for development teams, tests new features, communicates solutions clearly, and collaborates cross-functionally to improve the customer experience. The role requires technical support experience, strong communication and problem-solving skills, familiarity with Microsoft operating systems, Salesforce, and Microsoft Teams, and flexible weekday schedule coverage.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide bilingual Spanish and English customer support through email, chat, and phone for carriers, drivers, shippers, and brokers. Resolve billing, payment, subscription, and platform issues; troubleshoot technical problems; train users; document solutions; collect feedback; and collaborate with product, engineering, and sales teams. The role requires weekend and evening availability and supports a SaaS transportation platform.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents verified defects for development teams, tests product releases, collaborates cross-functionally, and recommends product enhancements based on customer feedback. Builds strong customer relationships while delivering clear, timely resolutions and maintaining security procedures.

Provides Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoots and diagnoses technical issues, documents defects, collaborates with internal teams, tests product releases, and recommends product improvements based on customer feedback. The role emphasizes clear communication, customer advocacy, issue ownership, and delivering a seamless support experience.

Provide Tier 1 phone, email, and chat support for healthcare software customers. Diagnose and troubleshoot technical issues, document and verify defects, collaborate with internal teams, test product releases, and recommend enhancements based on customer feedback. The role requires clear communication, customer advocacy, problem-solving, and familiarity with Microsoft operating systems, Salesforce, Microsoft Teams, and basic SQL. Schedule coverage is Monday through Friday between 7 AM and 7 PM CST.

Provides first-line customer support for risk-related actions, including account restrictions, closures, address updates, check requests, and business-structure changes. Collaborates with AML, Fraud, Sanctions, Onboarding, ODD, and Risk UX teams to manage handoffs, explain complex processes, escalate issues, and communicate operational updates accurately and empathetically. Identifies customer feedback and process-improvement opportunities while managing multiple risk-support workstreams.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Educate and onboard clinics using remote therapeutic monitoring, guiding them from policy acceptance through patient enrollment and CPT eligibility. Answer clinician questions about RTM review time, billing, and copays; create enablement materials for sales and customer success teams; train internal teams; and support prospective customer calls with clinical credibility. The role does not involve clinical monitoring or access to patient data.

Provides Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoots and diagnoses product issues, documents defects, collaborates with internal teams, tests new features, and recommends product enhancements using customer feedback and data. Builds strong customer relationships while delivering clear, empathetic, and timely resolutions.

Provide technical customer support to 20–40 software clients across the United States and Canada. Manage inquiries through phone, chat, and email; troubleshoot issues, create and resolve tickets, research solutions, document findings, and collaborate with developers, business analysts, and product teams. Train clients on software features and releases, communicate enhancement requests, and contribute to knowledge sharing and process improvements. This is a fully remote role with Pacific Time working hours.

Provides Tier 1 phone, email, and chat support for HealthStream products. Troubleshoots and diagnoses customer issues, documents defects, tests releases, collaborates with internal teams, and recommends product enhancements using customer feedback and data. Builds strong customer relationships while delivering clear, professional resolutions and supporting a seamless customer experience.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Provides phone, email, chat, and online support for software products, orders, billing, invoices, and troubleshooting issues. Logs and tracks customer contacts, meets service-level agreements, escalates complex problems, delivers user guidance and training, and identifies process and system improvements. Requires strong communication, problem-solving, multitasking, customer service, Microsoft Office, Salesforce, and software-learning skills. Rotating shifts and extended periods of sitting are required.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provides senior-level technical customer support for Olo’s restaurant technology platform. Resolves complex tickets, diagnoses technical issues, manages escalations, communicates with customers, performs root cause analysis, maintains ticket quality, identifies recurring problems, improves documentation, and mentors newer specialists. The role requires independent work across changing shifts, including evenings, weekends, holidays, and occasional on-call coverage.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Provides ticket-based support for clients using UKG Ready HR Core and Benefits modules. Configures benefit plans, open enrollment, workflows, permissions, security roles, and reporting; troubleshoots issues and translates client requirements into system updates. Delivers training, documentation, and client communication while collaborating with Payroll and Implementation teams. Supports testing, system enhancements, process improvements, and high-volume enrollment periods.

Supports account executives and customers by processing EDI orders, entering sales data, managing order guides, providing product and pricing information, resolving order issues, coordinating fulfillment, processing credit memos and freight claims, following up on invoices, tracking inventory needs, and improving sales processes. The role also uses CRM and Microsoft Office tools, assists with training, and handles inbound and outbound customer calls.