Top Remote Customer Support Specialist Jobs

As a Customer Support Specialist at GC AI, you'll handle inbound support requests, troubleshoot product issues, write help content, and conduct live demos for customers, ensuring a positive experience with the platform.

The Customer Support Specialist will handle customer issues, triage and debug problems, improve support processes, and communicate technical details clearly.

Own member inquiries end-to-end via email, live chat, and occasional phone. Triage and resolve tickets, verify accounts securely, coordinate with operations and suppliers, maintain canned responses, and surface recurring issues to improve processes.

Provide high-volume, phone-first customer support for truckers and partners across evening/overnight ET shifts. Troubleshoot in real time, use Zendesk/Slack/internal systems, deliver empathetic, efficient resolutions, escalate when needed, and contribute to continuous improvement and customer-obsessed service.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Provide inbound bilingual (English/Spanish) customer support for energy-efficiency programs: handle calls, scheduling, enrollments, program education, basic tech support, chat/email interactions, follow scripts, use multiple platforms, meet performance metrics, and maintain scheduled shifts in a remote home-office environment.

Serve as primary operations contact for telecom customers, managing orders, inventory, contracts, trouble tickets, escalations, billing, and project coordinating moves/adds/changes/disconnects; troubleshoot with carriers and maintain positive customer relationships.

Provide pre-event, during-event, and post-event support for platform users; run webinars; create attendee/exhibitor/organizer content; deliver online or onsite event support; collaborate with teams and remain flexible with shifts and weekend availability.

Provide onboarding and ongoing support for SMB customers using the bookkeeping platform: run live video onboarding, troubleshoot bookkeeping questions via chat and email, maintain accurate customer notes, collaborate across teams, and proactively exceed partner and customer expectations.

The Customer Support Specialist provides end-user support via email, phone, and chat, creating events, troubleshooting technical issues, and building customer relationships to enhance event success.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Provide advanced HPC customer support for DoD supercomputing centers: install, configure, and verify user-requested applications; assist users compiling, debugging, and running codes; manage build environments, containers, and libraries; identify existing software solutions; and develop SOPs and ticket-routing workflows between support tiers and vendors.

Provide specialized technical support for bioinformatics, precision medicine, and workflow automation products. Troubleshoot complex technical and functional issues, document interactions, create knowledge base content, collaborate cross-functionally, mentor junior staff, and support continuous improvement and escalation reduction.

Provide first-line technical support for Zoo Design Studio and Zookeeper across email, social, forums, and tickets. Troubleshoot CAD and file import/export issues, investigate bugs with engineering, create documentation and tutorials, assist onboarding, manage accounts/licenses, monitor support metrics, and feed product feedback to Product and Engineering.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Support contracts team by managing RFPs/tenders for North America, maintain contract repository, coordinate pricing incentives and payments, ensure accurate documentation in Quest and SharePoint, track submissions and deadlines, maintain standard responses, review customer terms, and collaborate with internal divisions to respond timely.

The Technical Customer Support Specialist assists clients with product issues, maintains customer relationships, resolves inquiries through communication platforms, and collaborates with internal teams.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide first-level support for SpryPoint SaaS applications via email, portal, phone/Zoom. Troubleshoot issues, document tickets, replicate bugs for development, escalate complex cases, monitor system performance, and collaborate with cross-functional teams to improve processes and product quality. Maintain product knowledge and assist clients across Pacific Time Zone.

This role involves addressing customer inquiries across various channels, resolving issues, preventing churn, documenting cases, and collaborating with teams to enhance service workflows.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

As a Customer Support Specialist, you'll support clients, troubleshoot issues, onboard new customers, and enhance client retention efforts within the legal tech industry.

The Customer Support Specialist assists customers with inquiries, resolves booking issues, processes payments, and ensures a positive travel experience, while maintaining strong communication and problem-solving skills.

The Customer Support Specialist assists guests with bookings, resolves issues, manages inquiries via phone and email, and enhances customer experiences while ensuring adherence to company policies.