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Top Remote Customer Support Specialist Jobs
The Customer Support Specialist will provide support to customers, troubleshoot technical issues, and help improve customer experiences while maintaining a professional attitude. They will act as a liaison between customers and various teams, become knowledgeable about SamCart's product, and master the use of humor in communication.
The Customer Support Specialist assists customers throughout the loan refinance process by handling calls, addressing inquiries, and verifying information. They ensure customer satisfaction by providing accurate loan status and following up on necessary documentation to facilitate closing before the original rate expiration date.
As a Customer Support Specialist, you'll assist users by answering queries and resolving their issues while ensuring customer satisfaction and providing feedback to the product team. You'll work in a dynamic environment focused on written communication without phone calls.
The Customer Support Specialist is responsible for guiding users, resolving issues, and ensuring customer satisfaction. The role involves answering queries via chat and email, identifying problems, and providing feedback to product teams.
As an Energy Efficiency Customer Support Specialist, you will assist utility customers in enhancing their energy efficiency through various programs. You will manage inbound calls, provide support via multiple platforms, and follow specific service scripts while ensuring customer satisfaction and performance metrics are met.
The Customer Support Specialist at Settle will serve as the first point of contact for customer inquiries and issues. Responsibilities include managing tickets, tracking issues for timely resolutions, maintaining the knowledge base, and relaying customer feedback for product improvements. A strong understanding of the platform and excellent communication skills are essential.
The Customer Support Specialist will serve as the primary point of contact for users and creators, addressing inquiries via live chat using Intercom. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with team members to provide effective solutions.
The Customer Support Specialist at Roadie will provide phone, email, and text-based support to customers, manage delivery issues, and collaborate with other departments to ensure a great user experience. The role requires excellent communication and problem-solving skills in a fast-paced environment.
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The Customer Support Specialist at Zipline will provide first-class customer service by responding to customer inquiries via chat and email, escalating technical issues, collaborating with team members, and assisting in training new hires. They will also identify common problems and gather customer feedback for product improvements.
The Customer Support Specialist at Brightree is responsible for diagnosing customer issues related to the Brightree application, providing solutions, and ensuring customer satisfaction. This role involves answering inquiries, troubleshooting problems, documenting support requests, and collaborating with customers and senior team members to resolve issues efficiently.
The Customer Support Specialist will respond to customer inquiries and complaints via voice calls and chat. Responsibilities include troubleshooting technical issues, maintaining records of client interactions, collaborating with the support team for issue resolution, and identifying improvement opportunities for customer experience.
The Customer Support Specialist at VERO is responsible for providing exceptional assistance to renters and property managers through chat, email, and phone support. The role involves addressing customer issues efficiently, guiding them through applications, and enhancing the overall user experience by clearly explaining complex topics.
As a Customer Support Specialist at Attentive, you will troubleshoot and resolve technical issues for customers via email and live chat. You will also provide guidance on best practices for the platform, manage customer interactions from start to finish, and liaise with various teams to enhance customer experiences.
The Customer Support Specialist will be the first-responder for Attentive's customers, troubleshooting technical issues, and optimizing the user experience. Responsibilities include providing support through email and live chat, advising on best practices, triaging issues, and continuously training to become an expert on the platform.
The Enterprise Client Support Specialist will provide high-quality, tailored customer support to enterprise-level healthcare facilities. Responsibilities include managing escalated queries, collaborating with internal teams to resolve issues, and ensuring customer interactions are tracked to meet service-level agreements.
The Customer Support Specialist at HeartFlow provides world-class customer service for web-based medical software products, resolves customer inquiries, manages case documentation, assists in onboarding, collaborates with various departments, and drives improvements in support quality.
The Customer Support Specialist will engage with customers to resolve queries, provide solutions, and guide them through troubleshooting. Responsibilities include managing customer satisfaction, driving support metrics, collaborating with cross-functional teams, and utilizing payroll software and time clock functionality for effective support.
The Customer Support Specialist will manage post-sales support processes, ensure smooth onboarding, handle customer support tickets, collaborate with internal teams, and implement operational processes to improve customer satisfaction and efficiency.
The Customer Support Specialist will advocate for clients in the legal tech industry, ensuring they achieve positive outcomes with LollyLaw. Responsibilities include supporting customers via email and phone, troubleshooting issues, onboarding new clients, creating help center materials, and collaborating with stakeholders to meet evolving needs.
The Support Specialist is responsible for managing inbound communications from borrowers, addressing account needs, and documenting interactions using ZenDesk. The role focuses on improving contact center processes, adhering to regulations, and gathering user feedback for product improvements while maintaining a high level of customer service.
The Customer Support Specialist at Sprinter Health will field and resolve customer inquiries via phone, email, and SMS, assist with scheduling changes, confirm appointment details, and support clerical tasks. This role involves collaboration with various teams to improve processes and deliver excellent patient-centered care.
The Customer Support Specialist provides assistance to process servers, managing inquiries, resolving issues, and overseeing the distribution of cases. This role requires effective communication and collaboration to address performance concerns, monitor work status, and improve operational processes within the company.
As a Homeowner Support Specialist at Hometap, you will serve as the first line of contact for homeowners, managing inquiries and providing support via calls, emails, and chat. Your focus will be on ensuring outstanding customer experiences, de-escalating issues, documenting interactions, and collaborating with the sales team to improve processes.
The role focuses on supporting utility customers in improving energy efficiency. Responsibilities include assisting with customer service, enrollment in programs, providing information and technical support, handling various service requests, and managing performance metrics while navigating multiple platforms in an inbound contact center environment.
As a Customer Support Associate at Squarespace, you will resolve customer issues through live chat and email, guide users with account and billing inquiries, and ensure high customer satisfaction while meeting productivity targets. Your role requires strong written communication and the ability to prioritize tasks effectively.
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