Top Remote Customer Support Specialist Jobs

Provide front-line technical support via phone, email, and live chat; triage and manage tickets, resolve product and account issues, escalate complex cases, maintain product knowledge, and collaborate with team members to ensure excellent customer experiences during the 3:00pm–11:00pm CST shift.

Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.

As a Customer Support Specialist at GC AI, you'll handle inbound support requests, troubleshoot product issues, write help content, and conduct live demos for customers, ensuring a positive experience with the platform.

Provide technical support and customer service for Higher Logic's SaaS products via phone, chat, and cases. Troubleshoot issues, document interactions in the ticketing system, escalate to internal teams per SLAs, coordinate calls or virtual sessions, meet performance metrics, and continually develop product and troubleshooting knowledge.

Provide technical assistance to B2B customers via phone, email, and chat; troubleshoot product issues; build product and industry expertise; collaborate with Customer Success, Product, and Engineering; document processes; advocate customer feedback; and contribute to cross-functional projects and team learning.

The Customer Support Specialist assists customers with inquiries, resolves booking issues, processes payments, and ensures a positive travel experience, while maintaining strong communication and problem-solving skills.

The Customer Support Specialist provides exceptional service and support to guests, managing inquiries, reservations, and issues primarily via phone and email, with a focus on customer satisfaction and problem resolution.

The Customer Support Specialist provides support for customer inquiries and issues related to bookings, ensuring a positive experience through effective communication and problem-solving.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

As a Customer Support Specialist, you'll support clients, troubleshoot issues, onboard new customers, and enhance client retention efforts within the legal tech industry.

Provide phone, email, and chat support for ACT Innovations SaaS platforms (Paracelsus, DCCM); troubleshoot software, printer/analyzer connectivity, and workflows; remotely access customer systems; document tickets; escalate complex issues; assist with QA, release notes, knowledge base, and occasional onboarding or travel.

Inbound remote contact-center role supporting utility energy-efficiency programs. Handle calls, scheduling, enrollments, program education, basic tech support, chat/email, follow scripts, meet performance metrics, and work a committed schedule from a dedicated home office.

The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.

The Customer Support Specialist ensures client onboarding and support, resolving issues, and providing product knowledge to enhance client satisfaction.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Handle high volumes of inbound calls in a fast-paced call centre, providing empathetic, confidential, and efficient customer support, de-escalating difficult interactions, collaborating with team members, and maintaining professionalism and reliability.

Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

Serve as primary customer contact for inquiries and order management. Process orders in the ERP, coordinate with Sales, Operations, and Distribution, provide sales/finance administrative support, resolve issues, and identify process improvements to ensure timely, accurate order fulfilment and strong customer relationships.

Provide bilingual (Spanish/English) technical support for OPENLANE customers: troubleshoot hardware, software, and network issues; document interactions in Salesforce; educate users; identify product improvements; escalate complex issues; develop training materials; and maintain product knowledge.

Provide frontline technical support for a B2B SaaS product: triage and reproduce issues, run SQL queries, monitor Zendesk SLAs, collaborate with Engineering/Product, and communicate clear, jargon-free updates to clients while documenting recurring problems.

Support contracts team by managing RFPs/tenders for North America, maintain contract repository, coordinate pricing incentives and payments, ensure accurate documentation in Quest and SharePoint, track submissions and deadlines, maintain standard responses, review customer terms, and collaborate with internal divisions to respond timely.

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.

Serve as the first point of contact for vehicle sellers: answer inbound calls and emails, guide customers through the listing process using scripts and CRM, document interactions, coordinate handoffs with the Listing Team, and escalate complex issues.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.