Top Remote Customer Support Specialist Jobs

Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.

Provide Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoot and diagnose technical issues, document defects for development teams, test new features, and recommend product enhancements using customer feedback and data. Build strong customer relationships, communicate solutions clearly, and collaborate cross-functionally to deliver a seamless customer experience.

Resolve Tier 1–3 customer support requests, troubleshoot technical issues, manage escalations, and maintain strong customer satisfaction. Create documentation and knowledge-base resources, analyze support trends, and improve Zendesk workflows, macros, automations, and reporting. Collaborate with Customer Success, Implementation, Product, Engineering, and Operations teams while supporting onboarding, training, product adoption, and scalable support processes.

Respond to customer interactions across phone, chat, SMS, email, and social media. Support policy and billing questions, process transactions and policy changes, resolve payment and account issues, investigate system defects, document interactions accurately, protect customer privacy, and handle escalated concerns while meeting service and performance standards.

Provides phone and ticket-based customer support, resolves client issues, follows escalation workflows, manages competing priorities, and collaborates with Account Management, Scheduling, Billing, and Production teams. The role requires clear communication, composure under pressure, remote-work readiness, and accurate use of Zendesk, Slack, and Guru. Schedule is Monday through Friday, 10:30 a.m. to 7 p.m. Pacific Time.

Provides email-based customer support for payer enrollment, credentialing, and healthcare SaaS platform questions. Manages approximately 50 tickets daily, investigates and resolves issues, communicates clearly through Intercom, and collaborates with Customer Success, Product, Engineering, and Operations. Builds platform expertise, escalates complex issues, identifies support trends, and recommends improvements to products, documentation, and workflows.

Provides tier-one technical and product support for SaaS platforms through tickets, email, chat, phone, and virtual meetings. Troubleshoots configuration, access, software, and browser issues; prioritizes cases; meets service-level targets; documents escalations; and creates knowledge articles. Partners with Product, Engineering, QA, Customer Success, and customers to resolve issues and improve outcomes. Requires participation in rotating after-hours and weekend on-call coverage.

Triage and resolve customer support tickets and calls for the House Rx pharmacy management platform. The specialist communicates empathetically with customers, prioritizes requests, documents feedback themes, collaborates with engineering, clinical operations, and customer success, and educates users on pharmacy workflows and products. The role requires specialty pharmacy operations experience, comfort with pharmacy and EMR systems, strong organization, and a patient-focused approach.

Provide fast, thoughtful customer support through Slack and email for platform navigation, onboarding, billing, and pentest scheduling. Triage and document issues, route escalations, send timely updates, maintain accurate ticket records in Pylon, and contribute to the knowledge base. Collaborate with Security Program Managers, Customer Success, and Engineering while helping build the support function and processes in a fully remote, high-growth environment.

Provide Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoot and diagnose issues, document verified problems for development teams, test new features, and collaborate cross-functionally to resolve customer concerns. The role emphasizes clear communication, customer advocacy, product knowledge, and identifying enhancement opportunities through customer feedback. Candidates need at least one year of technical help desk or support experience and must work a flexible weekday schedule covering 7 AM to 7 PM CST.

Provide empathetic customer support through chat, email, and phone for a fintech product. Handle account requests, disputes, payments, shipments, and compliance tasks; explain product functionality; identify systemic issues; collaborate with engineering and banking partners; write help content; improve internal tools and processes; and help develop Mercury’s support infrastructure.

Provides frontline customer support through high-volume inbound and outbound calls, answering inquiries, processing enrollments, resolving complaints, troubleshooting products, and identifying retention and upsell opportunities. Requires empathetic communication, accurate multitasking, data entry, typing, technology proficiency, reliable high-speed internet, and completion of company training and certification exams. The role is remote but limited to candidates within 50 miles of San Antonio, Texas.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Provide empathetic, accurate support to COBRA participants via inbound phone, chat, and email; verify coverage with carriers, document interactions, escalate complex issues, and ensure timely enrollment.

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents defects for development teams, tests new features, communicates solutions clearly, and collaborates cross-functionally to improve the customer experience. The role requires technical support experience, strong communication and problem-solving skills, familiarity with Microsoft operating systems, Salesforce, and Microsoft Teams, and flexible weekday schedule coverage.

Provides first-line customer support for risk-related actions, including account restrictions, closures, address updates, check requests, and business-structure changes. Collaborates with AML, Fraud, Sanctions, Onboarding, ODD, and Risk UX teams to manage handoffs, explain complex processes, escalate issues, and communicate operational updates accurately and empathetically. Identifies customer feedback and process-improvement opportunities while managing multiple risk-support workstreams.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Provide technical customer support for HappyRobot’s AI platform by triaging, debugging, and resolving customer issues. Diagnose root causes, design and test solutions, collaborate with engineering and product teams, and help customers optimize AI workers through prompt engineering and voice or transcription tuning. The role requires clear communication, independent prioritization, adaptability, and strong problem-solving skills.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.

Provides phone, email, chat, and online support for software products, orders, billing, invoices, and troubleshooting issues. Logs and tracks customer contacts, meets service-level agreements, escalates complex problems, delivers user guidance and training, and identifies process and system improvements. Requires strong communication, problem-solving, multitasking, customer service, Microsoft Office, Salesforce, and software-learning skills. Rotating shifts and extended periods of sitting are required.