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Top Remote Director of Customer Success Jobs

446+ Job Results
3 Days Ago
California, USA
Remote
1,900 Employees
191K-253K Annually
7+ Years of Experience
1,900 Employees
191K-253K Annually
7+ Years of Experience
Cloud • Fintech • Information Technology • Machine Learning • Software
The Senior Director of Customer Success at BlackLine will lead customer-centric initiatives focused on retention, engagement, and growth. Responsibilities include developing a comprehensive customer success strategy, mentoring a team, managing customer health, and driving revenue growth through upselling. This role requires collaboration with cross-functional teams and a strong focus on delivering exceptional customer experiences.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+53 More
6 Days Ago
Austin, TX, USA
Remote
Hybrid
250 Employees
7+ Years of Experience
250 Employees
7+ Years of Experience
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Software
The Director of Customer Success will manage a team of Customer Success Managers to enhance client relationships and ensure product adoption. Responsibilities include developing strategies for customer engagement, mentoring CSMs, driving client retention, and providing guidance for maximizing product value. This role is key for maintaining client loyalty and improving best practices within the organization.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+68 More
14 Days Ago
United States
Remote
500 Employees
185K-285K Annually
7+ Years of Experience
500 Employees
185K-285K Annually
7+ Years of Experience
Security • Software • Cybersecurity • Automation
The Director of Customer Success Digital at Drata leads the Customer Success Group in building relationships with customers through digital and human interactions. Responsibilities include designing digital transformation strategies, driving change management, managing performance, training and development, and driving innovation and optimization. Requires 10+ years of experience in Customer Success with a focus on scaled and digital transformation, talent management, project management, and IT leadership.
Top Benefits:
401-K
Child Care Benefits
Company Equity
+30 More
19 Hours Ago
Menlo Park, CA, USA
Remote
Hybrid
412 Employees
165K-180K Annually
7+ Years of Experience
412 Employees
165K-180K Annually
7+ Years of Experience
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
The Director of Customer Success Enablement leads initiatives to enhance customer experience and empower customer teams. They develop and execute enablement strategies, manage a high-performing team, and utilize data insights to improve customer retention and identify upsell opportunities. This role collaborates cross-functionally with various departments to design and implement training programs and frameworks for a seamless customer lifecycle process.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+55 More
10 Days Ago
United States
Remote
900 Employees
7+ Years of Experience
900 Employees
7+ Years of Experience
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+29 More
Yesterday
Chicago, IL, USA
Remote
30 Employees
5-7 Years of Experience
30 Employees
5-7 Years of Experience
Agency • Digital Media • eCommerce • Marketing Tech
The Client Success Manager will manage client relationships, develop strategic plans to meet client goals, monitor campaign performances, facilitate client onboarding, resolve issues, and collaborate with sales for upselling opportunities. This role demands strong analytical and communication skills, alongside experience in digital media.
Top Benefits:
401-K
401-K Matching
Company Equity
+35 More
2 Days Ago
United States
Remote
200 Employees
7+ Years of Experience
200 Employees
7+ Years of Experience
Information Technology • Sales • Software • Cybersecurity
The MSSP Partner Success Manager will manage relationships with MSSP partners, ensuring their success in delivering security solutions. Responsibilities include developing strong partnerships, monitoring performance, providing reports, and addressing partner issues. The role requires experience in cybersecurity and partner management to drive engagement and satisfaction.
Top Benefits:
401-K
401-K Matching
Company Equity
+16 More
2 Days Ago
New York, NY, USA
Remote
11,000 Employees
121K-194K Annually
3-5 Years of Experience
11,000 Employees
121K-194K Annually
3-5 Years of Experience
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The Manager of Enterprise Customer Success will lead a team focusing on maximizing customer value from Atlassian products, ensuring customer satisfaction and retention, mentoring team members, and collaborating with various departments. Responsibilities include managing team performance, supporting customer escalations, and planning for business growth.
Yesterday
United States
Remote
59 Employees
1-3 Years of Experience
59 Employees
1-3 Years of Experience
Information Technology • Consulting
The Customer Success Executive will drive post-sale revenue growth by managing executive relationships and addressing customer challenges. Responsibilities include overseeing implementation success, conducting strategic sessions, identifying upsell opportunities, and ensuring high service delivery ratings. This role requires deep knowledge of healthcare IT and a strong background in customer success management.
Yesterday
Illinois, USA
Remote
21,000 Employees
1-3 Years of Experience
21,000 Employees
1-3 Years of Experience
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
As a Customer Success Advocate, you will support public safety agencies by ensuring they maximize the value of the APX NEXT application ecosystem. Key responsibilities include engaging with customers, monitoring application adoption, creating success plans, managing escalations, and collaborating with cross-functional teams to address customer needs and drive operational goals.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+43 More
Yesterday
United States
Remote
299 Employees
137K-160K Annually
5-7 Years of Experience
299 Employees
137K-160K Annually
5-7 Years of Experience
Cloud • Enterprise Web • Software
As a Customer Success Architect at Chronosphere, you'll serve as a trusted advisor, collaborating with clients to manage their objectives and ensure successful adoption of the observability platform. You'll engage with technical and account management, identify risks, enable onboarding, document success, and advocate for customer needs while driving value-based outcomes.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+43 More
21 Hours Ago
United States
Remote
38 Employees
90K-100K Annually
3-5 Years of Experience
38 Employees
90K-100K Annually
3-5 Years of Experience
Mobile • Productivity • Real Estate • Software
As a Customer Success Manager, you will be responsible for ensuring client success post-implementation, managing onboarding projects, and engaging with stakeholders to demonstrate the value of Cove's products. You'll work closely with clients to maintain strong relationships, address any challenges, and contribute to the overall strategy of the Customer Success team.
Top Benefits:
Company Outings
Dental Insurance
Disability Insurance
+27 More
19 Hours Ago
Menlo Park, CA, USA
Remote
Hybrid
412 Employees
70K-90K Annually
3-5 Years of Experience
412 Employees
70K-90K Annually
3-5 Years of Experience
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
The Customer Success Manager II at Carrot Fertility will support small business clients, drive retention, increase engagement, and ensure customer satisfaction. Responsibilities include acting as a trusted advisor to HR leaders, communicating product value, and identifying growth opportunities within the customer portfolio.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+55 More
Yesterday
2 Locations
Remote
130 Employees
3-5 Years of Experience
130 Employees
3-5 Years of Experience
Artificial Intelligence • Cloud • Computer Vision • Healthtech • Software
Join Overjet as a Mid-Market Customer Success Manager. Responsibilities include managing Mid-Market accounts, driving client success, achieving KPIs, and expanding business. Qualifications require 3+ years in B2B SaaS customer success, communication skills, and willingness to learn about AI and dentistry. Must work in-office 2 days a week in hub cities. Competitive compensation, benefits, and a remote work stipend offered.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+86 More
22 Hours Ago
United States
Remote
315 Employees
3-5 Years of Experience
315 Employees
3-5 Years of Experience
Enterprise Web • HR Tech • Information Technology • Software • Cybersecurity
As a Customer Success Manager at Immersive Labs, you will partner with clients to ensure effective onboarding and outcome achievement. Responsibilities include training clients, setting strategies and objectives, collaborating with teams, identifying upsell opportunities, and conducting customer success reviews to ensure value delivery.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+67 More
19 Hours Ago
Menlo Park, CA, USA
Remote
Hybrid
412 Employees
65K-85K Annually
1-3 Years of Experience
412 Employees
65K-85K Annually
1-3 Years of Experience
Healthtech • HR Tech • Kids + Family • Other • Social Impact • Telehealth
The Customer Success Manager I role at Carrot Fertility involves supporting Small Market Business partnership customers to ensure their operational needs are met and maintaining high customer satisfaction. The role includes managing customer inquiries, executing daily responsibilities, and supporting eligibility files and reporting with a focus on organization and process-oriented tasks.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+55 More
2 Days Ago
Waltham, MA, USA
Remote
Hybrid
23,000 Employees
7+ Years of Experience
23,000 Employees
7+ Years of Experience
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Customer Success Architect will foster executive relationships with 1-5 enterprise customers, enhancing product adoption and value realization. The role involves advising on strategic planning, governance frameworks, and executing delivery models while optimizing customer success metrics and supporting account-level relationships.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+46 More
3 Days Ago
US
Remote
310 Employees
3-5 Years of Experience
310 Employees
3-5 Years of Experience
Enterprise Web • Hardware • Internet of Things • Software
The Customer Success Manager will manage customer accounts focusing on digital transformation using Tulip's platform. Key responsibilities include improving operations through digitization, ensuring contract renewals, and coordinating with internal teams to enhance Customer Success processes.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+54 More
Yesterday
2 Locations
Remote
130 Employees
5-7 Years of Experience
130 Employees
5-7 Years of Experience
Artificial Intelligence • Cloud • Computer Vision • Healthtech • Software
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer satisfaction and utilization of the company's software platform. The role involves managing enterprise accounts, executing the customer success strategy, and conducting frequent reviews with accounts and the team.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+86 More
7 Days Ago
New York, NY, USA
Remote
11,000 Employees
143K-229K Annually
5-7 Years of Experience
11,000 Employees
143K-229K Annually
5-7 Years of Experience
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead and manage a team of Strategic Customer Success Managers to drive value and outcomes, develop and implement strategic plans, collaborate with internal teams, analyze customer insights and market trends, and provide mentorship and guidance to the team.
20 Hours Ago
Canada, KS, USA
Remote
3,000 Employees
5-7 Years of Experience
3,000 Employees
5-7 Years of Experience
eCommerce • Food • Retail • Software
The Senior Enterprise Customer Success Manager will lead growth strategies and enhance relationships with key retail partners, act as a trusted advisor, and collaborate with various specialized teams. This role requires expertise in Caper solutions and focuses on refining Customer Success methodologies to drive enterprise offerings' success.
Top Benefits:
401-K
Adoption Assistance
Commuter Benefits
+35 More
12 Hours Ago
United States
Remote
1,000 Employees
3-5 Years of Experience
1,000 Employees
3-5 Years of Experience
HR Tech • Information Technology • News + Entertainment • Professional Services • Sales • Software
The Customer Success Manager will manage a book of business, focusing on net retention. Key responsibilities include client-facing B2B interactions, learning product functionality, managing projects, and communicating with executive leadership, all within a fast-paced startup environment.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+42 More
7 Days Ago
Chicago, IL, USA
Remote
Hybrid
550 Employees
7+ Years of Experience
550 Employees
7+ Years of Experience
Artificial Intelligence • Big Data • Logistics • Software • Transportation
As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.
Top Benefits:
401-K
401-K Matching
Commuter Benefits
+46 More
2 Days Ago
North Carolina, USA
Remote
21,000 Employees
5-7 Years of Experience
21,000 Employees
5-7 Years of Experience
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
As a Senior Customer Success Advocate, you will work with Public Safety clients to maximize product usage and satisfaction. The role involves mentoring team members, driving improvement strategies, and building strong relationships to ensure customers' goals are met. Responsibilities include aligning software to agency outcomes and providing advocacy for clients.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+43 More
Yesterday
Indianapolis, IN, USA
Remote
186 Employees
75K-90K Annually
5-7 Years of Experience
186 Employees
75K-90K Annually
5-7 Years of Experience
Cloud • Healthtech • Information Technology • Productivity • Software
The Sr. Customer Success Manager is responsible for managing customer relationships, ensuring product adoption, and driving overall satisfaction. They will lead efforts to enhance client health and retention, develop proactive strategies for at-risk customers, and create advocates for the product through consistent communication and support.
Top Benefits:
401-K
401-K Matching
Child Care Benefits
+49 More
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