Top Remote Director of Customer Success Jobs

Leads Coupa’s Customer Success and Support AI product portfolio, owning strategy, roadmap, business cases, agentic workflow design, delivery, governance, adoption, and measurable outcomes. Partners with AI Platform, Engineering, architecture, IT, and executive stakeholders to build and scale autonomous support and success workflows. Drives agent prototyping through production, performance monitoring, human-centric validation, change management, enablement, and organizational adoption while ensuring accuracy, compliance, trust, retention, and efficiency.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Leads Dynatrace’s North America Customer Success organization, including Customer Success leaders, CSMs, and Technical Account Managers. Drives retention, renewals, consumption, adoption, and net revenue retention while serving as an executive sponsor for strategic customers. Builds scalable processes, develops leaders, partners with Sales and Product, uses customer health data to identify risks and growth opportunities, and advocates for customers across the company.

Leads the executive relationship and customer success strategy for a major healthcare enterprise customer. Owns value realization, governance, revenue cycle performance, executive business reviews, strategic planning, risk mitigation, and resolution of high-impact issues. Aligns cross-functional teams, translates operational and financial data into recommendations, and advances customer value through process improvement, analytics, automation, and technology. The role requires executive presence, deep healthcare revenue cycle expertise, and up to 50% domestic travel.

Manages strategic health plan payer accounts, client satisfaction, service delivery, project lifecycles, financial results, and account growth. Leads cross-functional initiatives, resolves escalated issues, monitors account health and analytics, identifies efficiency improvements, partners with sales on expansion opportunities, and supervises, coaches, and develops Client Success Managers and Delivery Specialists.

Lead customer success strategy for enterprise and mid-market healthcare clients, owning net revenue retention, renewals, expansion, platform adoption, and value realization. Manage and grow a Customer Success team, build scalable playbooks and workflows, resolve escalated operational and technical issues, conduct executive business reviews, and collaborate with Product, Engineering, and Implementation teams. Maintain executive relationships with health systems and revenue cycle leaders while using customer and product data to reduce churn and identify growth opportunities.

Leads Customer Success Manager and Technical Account Manager teams, defining post-sales strategy, engagement models, health scoring, retention programs, renewal forecasting, and escalation processes. Owns customer outcome metrics including retention, adoption, churn, and satisfaction. Partners with Sales, Product, Professional Services, Education, and Support to drive expansion, resolve risks, improve customer experience, and build scalable team operations and career paths.

Leads the modernization of post-sales operations across implementation, support, and customer success for 9,000+ B2B SaaS customers. Owns retention, renewals, expansion alignment, forecasting, KPIs, and scalable operating models. Oversees customer-facing teams, drives AI-enabled efficiency initiatives, partners cross-functionally to relay customer feedback, and fosters continuous improvement and professional growth.

Leads Foley’s customer onboarding function across SMB, mid-market, and enterprise segments. Manages and develops onboarding teams, owns onboarding strategy and playbooks, partners with Sales, Operations, and Customer Success, and oversees implementation execution. Accountable for onboarding KPIs, capacity, customer transitions, escalation management, and continuous process improvement. The role requires strong cross-functional leadership, organizational skills, customer communication, and experience scaling onboarding programs in a technology company.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Owns strategy, retention, growth, relationship health, and delivery for a complex enterprise healthcare account. Leads executive client engagement, governance, outcomes tracking, escalations, renewals, upsell and cross-sell opportunities, and coordination with Product, Engineering, IT, Clinical, and Operations teams. Manages one Customer Success Manager and ensures client commitments remain on track. Requires deep knowledge of healthcare risk adjustment and quality programs, SaaS delivery, executive communication, and consultative stakeholder management.

Leads and transforms Customer Success for nonprofit and arts and cultural organizations. Responsibilities include developing AI-enabled success motions, improving retention and revenue growth, guiding executive customers, managing escalations, building leadership capabilities, and partnering cross-functionally on product and commercial strategy. The role requires strong sector expertise, commercial acumen, forecasting, customer risk management, organizational transformation, and experience using predictive analytics and automation.

Own strategic relationships with healthcare clients after implementation, driving satisfaction, retention, solution adoption, and account growth. Advise healthcare leaders on revenue cycle performance, operational efficiency, and AI-enabled solutions; lead executive reviews, monitor client health, identify risks, and develop retention strategies. Partner cross-functionally to deliver measurable outcomes, provide client feedback, track success metrics, and uncover upselling, cross-selling, and service expansion opportunities.

Leads client success for healthcare revenue cycle management accounts, overseeing the full client lifecycle from sales and implementation through business reviews, retention, reporting, issue resolution, and cross-sell opportunities. Manages client KPIs, performance goals, ROI communications, deliverables, and executive relationships while coordinating with operations, sales, IT, product support, and implementation teams. Requires 7–10 years of healthcare technology account management experience focused on hospital revenue cycle management and up to 30% travel.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Manage and grow enterprise customer relationships by driving ecommerce product adoption, onboarding, training, KPI performance, renewals, and strategic success plans. Provide data-driven content and retail media recommendations across platforms such as Amazon, Walmart, Target, and Chewy. Coordinate customer support with technical teams, communicate with senior executives, represent customer needs internally, and help shape product development. This remote role requires 15–25% travel to client locations.

Leads the customer engagement model for HealthStream’s SaaS solutions, driving adoption, satisfaction, retention, renewals, and growth. Develops customer health metrics, analyzes churn risk, creates cross-functional processes, supports executive customer relationships, identifies upsell opportunities, and mentors teams without direct reports. Partners with Sales, Onboarding, Training, Product, Development, Support, Customer Success leadership, and HR to improve customer outcomes and business performance.

Owns retention, expansion, and cross-sell for pharmaceutical manufacturer accounts. The Director builds executive relationships, leads business reviews, grows prescription script share, identifies new brand opportunities, and coordinates Strategy, Analytics, Product, and Operations teams. The role translates program data into commercial insights, advocates for client priorities internally, resolves risks proactively, and maintains account plans. Success is measured through renewals, account growth, cross-sell opportunities, executive engagement, and client advocacy.

Leads customer success for strategic and essential B2B payment accounts, owning net volume retention, renewals, expansion readiness, customer value realization, and account health. Builds scalable coverage models, playbooks, lifecycle automation, digital engagement, reporting, and AI-enabled workflows. Manages account managers, establishes performance goals, partners cross-functionally, and presents retention, risk, and capacity outcomes to executive leadership. The role requires payments or fintech experience, Salesforce proficiency, and substantial customer success leadership experience.

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Leads Mosaic’s Customer Success function, managing eight team members across customer success and renewals. Owns portfolio retention, revenue growth, account segmentation, engagement standards, client health, references, renewal readiness, and executive reporting. Partners with Sales, delivery, operations, and UKG stakeholders on account growth and customer outcomes. Requires deep experience in customer success or account management, team leadership, HCM/payroll technology, enterprise software, and portfolio-level retention or revenue ownership.

Leads global Customer Success strategy and a high-performing multidisciplinary organization for Cytiva’s Resins and Technologies portfolio. Owns go-to-market strategy, customer engagement, voice-of-customer programs, analytics, adoption, retention, lifecycle excellence, and commercial enablement. Partners with Sales, Marketing, Product Management, R&D, and operations to drive portfolio growth, customer value, and data-informed decision-making across the biotechnology and life sciences market.

Leads the full post-sale customer lifecycle across onboarding, support, retention, expansion, invoicing, and collections for EHR and revenue cycle management customers. Builds scalable customer success processes, health scoring, support standards, implementation programs, and acquisition migration plans. Owns retention, expansion, customer health, onboarding, support, billing, and team performance metrics while partnering with executive, sales, engineering, finance, and RCM teams.