Top Remote Director of Customer Success Jobs

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Leads RapidScale’s Customer Success function, owning customer outcomes, value realization, retention, renewals, and expansion enablement. Builds segment-specific success programs, playbooks, governance, and KPIs while orchestrating Sales, Delivery, Operations, Consulting, Support, Engineering, and billing teams. Establishes outcome-based success plans, improves customer experience and executive engagement, and develops the CSM leadership organization.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Leads regional customer success and implementation teams delivering Heartflow’s diagnostic platform across healthcare organizations. Oversees execution, quality, KPIs, customer adoption, escalations, cross-functional alignment, process improvement, resource planning, and talent development. Partners with commercial, sales, reimbursement, medical affairs, product, quality, and regulatory stakeholders while explaining medical technologies to physicians and hospital leaders. Requires healthcare implementation experience, strong operational leadership, and extensive people-management experience.

Manage strategic post-sale relationships across a portfolio of enterprise accounts. Drive platform adoption, usage, retention, renewals, and expansion; lead onboarding, success planning, executive business reviews, and risk mitigation. Coordinate internal teams, monitor account health and usage data, identify new use cases, support account growth, maintain accurate CRM records, and advocate for customer feedback. The role requires strong enterprise SaaS customer success experience, market research knowledge, analytical ability, and executive communication skills.

Serve as primary technical contact for enterprise customers, onboard and drive product value, build relationships, craft success plans, influence product roadmap, and guide security and incident-response stakeholders on web/cloud security using IONIX technology.

Manages a complex, high-value client portfolio as the primary contact, building executive relationships and driving satisfaction, retention, revenue growth, upselling, and cross-selling. Develops client-specific strategies, recommends products and services, selects appropriate models, and prepares proposals. Requires strong knowledge of clients’ industries, businesses, and performance metrics, along with extensive direct marketing, data, list circulation, client service, sales, and account management experience.

Owns customer success and strategic partner relationships for Helix’s life sciences data licensing, sponsored testing, and clinical development businesses. The role leads implementation coordination, identifies expansion opportunities, translates customer feedback into product improvements, establishes scalable customer success processes, mentors team members, and represents the function in leadership discussions. Candidates must bring extensive biopharma or life sciences partnership experience, people leadership, strong communication, and demonstrated use of AI tools to improve productivity and business outcomes.

Leads content marketing for Customer Success, Professional Services, and Orchestrators. Develops web copy, blogs, thought leadership, executive and analyst presentations, sales materials, customer stories, video scripts, and field content. Translates complex AI, technology, and services concepts into compelling narratives, supports campaigns, guides creative partners, equips sales teams, and measures content performance. This hands-on role collaborates with executives, subject matter experts, customers, campaigns, and program leaders to increase visibility, engagement, and adoption.

Leads customer success strategy across GovWorx’s public safety SaaS portfolio, driving customer maturity, adoption, value realization, satisfaction, and retention. Builds scalable success planning, health scoring, risk management, and executive review programs; develops the Customer Success team through coaching, playbooks, and capacity planning. Partners cross-functionally with Sales, Product, Marketing, Support, and Professional Services while serving as the customer voice for 911/ECC centers and public safety agencies.

Leads and scales the post-sale customer success organization, overseeing customer retention, expansion, adoption, renewals, and customer outcomes. Manages 20 or more Customer Success Managers and Leads, develops scalable lifecycle processes, integrates AI into customer success operations, and partners cross-functionally on product and revenue strategy. The role also manages strategic accounts, international expansion across Mexico and Latin America, team development, performance metrics, customer advocacy, and operational excellence.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Own and scale partnerships with health systems and providers, driving patient acquisition, activation, adoption, and engagement. Build relationships with executive, clinical, and operational stakeholders; embed the platform into clinical workflows; lead strategic initiatives; and collaborate with Product, Engineering, Clinical Operations, and Data teams. Expand pilots into system-wide deployments, identify growth opportunities, and improve outcomes through data-driven iteration.

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

Lead client-facing brand and ad tracking research for North America Brand Consulting: manage client relationships, design questionnaires and presentations, mentor team members, drive process and product improvements, and support business development and thought leadership.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Senior sales hunter responsible for acquiring new enterprise clients for Analytics, AI/ML, GenAI, Data Science, and Data Engineering consulting services. Build CXO relationships, manage full sales cycle from prospecting to close, hit revenue quotas, leverage strategic partnerships (Microsoft, Databricks), and travel nationally to engage clients.

Lead a Customer Success team, manage key semiconductor accounts, drive customer adoption, and translate technical challenges into solutions for strategic growth.

Lead the post-sales lifecycle for enterprise healthcare customers deploying Ellipsis Health’s conversational AI care manager. Own implementation delivery, adoption, retention, expansion, lifecycle operations, sales-to-delivery alignment, product feedback, and customer success playbook development. Partner cross-functionally with Commercial, Product, Engineering, and Operations to deliver measurable clinical and operational value, establish predictable deployment processes, and scale customer success operations.

Serve as primary post-sales advisor for mid-market fintech and financial institution accounts. Lead onboarding, out-of-the-box implementations, integrations, and training for 80–100 accounts. Drive product adoption, retention, renewals, and upsell opportunities; run business reviews, monitor usage/health metrics, and document customer feedback to optimize outcomes.

Leads Abnormal AI’s Enterprise Customer Success organization across the Americas, managing Directors, Managers, and Customer Success Managers. Responsibilities include developing customer success strategy, driving retention, adoption, expansion, and value realization for enterprise customers, strengthening executive relationships, overseeing escalations, improving customer health forecasting, and partnering with Sales, Renewals, Support, Product, and Engineering. The role also coaches leaders, scales processes, represents customer needs, and requires up to 25% travel.

Lead the US Customer Success and Implementation organization, overseeing retention, churn, expansion enablement, customer health, onboarding, implementation performance, KPI reporting, and operational scalability. Develop team leaders and senior CSMs, manage executive customer escalations, standardize processes, improve forecasting and automation, and align customer feedback with Product, Marketing, Sales, and company strategy.