Top Remote Director of Customer Success Jobs

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

Lead and scale Arrive Fresh client success for perishable cold-chain logistics: manage daily operations, build SOPs, drive forecasting and KPIs, enable technology adoption, manage implementations, ensure regulatory compliance, mentor staff, and coordinate cross-functional teams to improve service, margin, and retention.

Lead Arrive Fresh's Client Success team for produce and floral logistics, scaling brokerage operations, establishing SOPs for temperature-controlled supply chains, driving revenue and margin targets, managing implementations, ensuring regulatory compliance (FSMA, STF, PACA), and partnering cross-functionally to improve service and retention.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Own client relationships and campaign health to drive enrollment and retention. Analyze performance data, coordinate cross-functional optimizations, lead client reviews, and deliver strategic, evidence-based recommendations to grow client value and retention.

Lead and coach a team of 5-7 Customer Success Managers while managing a personal portfolio of strategic accounts. Drive renewals, retention, upsells, and long-term growth through consultative engagement. Build scalable onboarding and success processes, define KPIs and dashboards, partner with Sales and Product, and translate customer insights into product and strategy recommendations.

Lead and scale an AI Success organization (15–30 people) to drive AI product adoption, improve retention/expansion (GRR/NRR), build forecasting and predictive health models, create cross-functional playbooks and responsible-AI governance, and own executive engagement and portfolio-level commercial outcomes.

Build and lead the Partner Client Success function for RCM channel partners; own strategic partner relationships, QBRs, escalation processes, partner health metrics, product feedback loop, and expansion in partnership with Sales.

Lead customer onboarding and implementation, build executive relationships, monitor adoption and risks, gather and analyze customer feedback to identify trends, and turn insights into actionable recommendations and scalable customer success frameworks.

Lead and scale enterprise customer success for a cybersecurity SaaS provider: optimize customer lifecycle, reduce churn, drive renewals and expansion, build CS operations and reporting, engage executives on complex issues, and align cross-functionally to improve adoption and product outcomes.

The Director of Partnerships & Client Success is responsible for managing partnerships, driving revenue growth, leading a team, and ensuring partner satisfaction while building scalable systems and processes.

Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.

The Client Success Director oversees client health and adoption of Intapp's products, drives client engagement, and acts as a trusted advisor to various stakeholders while ensuring ethical compliance in the legal industry.

Lead a team of Client Success Senior Managers and Managers for enterprise RCM accounts, develop scalable client management frameworks, drive adoption and measurable outcomes, serve as executive escalation, partner cross-functionally to reduce churn and improve service delivery, and represent customer voice in strategic initiatives.

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

Lead a large Client Success organization to drive adoption, time-to-value, renewal and expansion. Build and scale teams, set strategy, partner cross-functionally, and drive measurable customer and business outcomes.

Own end-to-end client and PBM partner relationships, drive launches, implementation readiness, and renewals. Use data and storytelling to surface impact, identify upsell opportunities, deliver strategic recommendations, and lead cross-functional initiatives with product, analytics, sales, and marketing to ensure client success.

Lead strategic, high-touch customer success for enterprise SaaS accounts: build success plans, drive adoption, retention and expansion, run executive reviews, coordinate cross-functional teams, and translate technical solutions into business outcomes.

The Sr. Director of Global Customer Success will lead customer success initiatives, enhance customer satisfaction, and grow revenue by optimizing customer journeys and managing a high-performance team.

The Director of Customer Success leads a team to drive customer engagement, retention, revenue growth, and strategic account management in an educational tech context. Responsibilities include managing performance metrics, fostering executive relationships, and implementing operational improvements for customer success outcomes.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.