Top Remote Director of Customer Success Jobs

The VP, Customer Success- Agency will be a key leader in onboarding and growing sustainable relationships with healthcare staffing agency clients. This role will drive growth for Vivian through team leadership, customer onboarding optimization, and key account management.

Seeking a Senior Director of Customer Success to lead a team of Customer Success Managers in providing consultative services to customers in the West region. Responsible for driving retention, expansion, and strong partnerships with customers. Collaborates with various departments to ensure customer success and growth.

The Director of Customer Success is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product.

Seeking a Senior Director of Customer Success to lead and scale a team of Customer Success Managers, focusing on increasing customer utilization and retention. Responsibilities include managing the CSMs, optimizing processes, developing long-term relationships with key customers, and collaborating across departments.

Managing a team of Customer Success Managers to deliver exceptional customer experiences, setting and analyzing metrics, hiring and growing the CSM team, using CS CRM to scale operations, improving workflows, coaching team members, handling customer escalations, collaborating with CSE managers, forecasting and reporting key CSM metrics.

As an Associate Partner Success Manager, you will be responsible for managing partners and programs during employee leaves, transitions, and PTO. You will provide ongoing operations support and contribute to partner success through project management and meeting facilitation. This role reports to the Director of Partner Success.

The Customer Success Associate at Cleo works directly with customers to ensure satisfaction, growth, and retention. Responsibilities include engaging in account reviews, updating customers on product improvements, managing expansion opportunities, and conducting data analysis to maximize customer satisfaction.

Capital One Software is seeking a Senior Manager for B2B Customer Success to improve onboarding, product adoption, and drive customer's strategic goals. The role involves building relationships with customers, creating success plans, advocating for customer needs, managing customer activities, and leading high customer satisfaction through data-driven solutions.

As a Success Manager, you will be the driving force in helping our providers maximize their experience on Zocdoc.

Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.

Seeking a Scaled Customer Success Manager to manage a large portfolio of customers, drive value, develop 'Path to Green' plans, and lead outreach initiatives. Must have 2+ years of customer-facing experience, 2+ years of SaaS experience, and 3+ years of experience in Customer Success, Sales, Operations, or Content Marketing. Strong business acumen and ability to develop marketing content required.

Customer Success Manager responsible for client satisfaction and relationship-building. Provides coaching on product use, develops insights, monitors accounts, and identifies expansion opportunities. Must have strong customer-facing, consulting, communication, and organization skills.

The A.I. Enhanced Partner Success Manager at Zeta Global is responsible for ensuring successful onboarding of partners into the Zeta Marketing Platform. This role involves harnessing and educating on the full potential of AI-powered tools, updating and vetting the Partner Enablement guide, troubleshooting platform errors, providing education and training to partners, and overseeing data governance initiatives.

Join a fast-growing Boston-based software startup specializing in energy efficiency solutions. Seeking a Senior Customer Success Manager to ensure clients maximize value from technology and services. Responsibilities include onboarding, building relationships, providing training and support, and advocating for customer needs within the company. Ideal candidates have 5-10+ years of customer-oriented experience, familiarity with residential construction and energy efficiency industries, and a Bachelor's degree. Must possess excellent communication, organizational, and technology skills, as well as key personal traits such as problem-solving abilities, analytical mindset, and high energy.

The Senior Manager, Customer Success at ServiceNow is responsible for developing and maintaining a portfolio of Customer Success accounts, leading a team of Success Architects and Customer Success Managers, and driving customer outcomes for the managed accounts. The role involves business planning, thought leadership, team management, and building strong executive relationships.

The Senior Manager, Customer Success at ServiceNow is responsible for developing and maintaining a portfolio of Customer Success accounts, leading business planning, contributing thought leadership, managing operational aspects, growing and mentoring a team, developing executive relationships, and driving customer success renewals and upsells.

As Strategic Customer Success Manager, you will play a key role in managing post-sales strategic client relationships at various levels with large enterprise clients. You will focus on driving strong client retention, adoption, expansion, and client advocacy.