Top Remote Director of Customer Success Jobs

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Leads RapidScale’s Customer Success function, owning customer outcomes, value realization, retention, renewals, and expansion enablement. Builds segment-specific success programs, playbooks, governance, and KPIs while orchestrating Sales, Delivery, Operations, Consulting, Support, Engineering, and billing teams. Establishes outcome-based success plans, improves customer experience and executive engagement, and develops the CSM leadership organization.

The Director of AI Customer Success will advise enterprise clients, ensuring successful delivery and adoption of AI solutions while driving retention and value realization. Responsibilities include customer strategy, developing success metrics, managing relationships, and collaborating with internal teams.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Leads Customer Success Operations by building retention models, digital engagement programs, and scalable operating processes. Owns Customer Success Platform deployment and optimization, including health scoring, workflows, automation, and predictive insights. Develops dashboards, forecasting, capacity models, and performance metrics while driving cross-functional governance and organizational change. Builds and manages the Customer Success Operations team, improving retention, efficiency, adoption, and customer outcomes without proportional cost growth.

Leads strategic engagement and long-term partnerships with Life Science clients. Owns enterprise account portfolios, retention, growth, onboarding, account planning, and expansion opportunities. Serves as a trusted advisor to commercial, medical, and HEOR stakeholders; translates analytics into executive recommendations; and collaborates with sales, marketing, product, operations, and engineering. Develops scalable client-success processes, playbooks, and documentation.

Build and own Redox’s provider-system customer success function from the ground up. Manage relationships with hospital IT and integration teams, increase provider engagement and referenceability, generate fast-pass introductions, identify direct commercial opportunities, and establish outreach and relationship-tracking processes. Report pilot results and collaborate with Customer Success, Sales, and Product. The role requires healthcare interoperability knowledge, autonomous relationship management, strong communication, and proficiency with customer success, CRM, and AI tools.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Build and lead Compyl’s Customer Success function from the ground up. Own retention, renewals, adoption, expansion, and revenue growth while developing segmentation, health scoring, onboarding, renewal playbooks, metrics, and tooling. Manage strategic accounts, partner with Sales and Product, report customer success performance to executives, and hire and develop the CS team as the company scales.

Lead and build Medmo’s Customer Success function, including playbooks, account health scoring, reporting, QBRs, and sales-to-CS handoffs. Manage executive client relationships, drive retention and expansion, demonstrate ROI through performance data, advocate for customers internally, and oversee onboarding, operational reporting, and strategic business reviews across healthcare accounts.

Manage strategic post-sale relationships across a portfolio of enterprise accounts. Drive platform adoption, usage, retention, renewals, and expansion; lead onboarding, success planning, executive business reviews, and risk mitigation. Coordinate internal teams, monitor account health and usage data, identify new use cases, support account growth, maintain accurate CRM records, and advocate for customer feedback. The role requires strong enterprise SaaS customer success experience, market research knowledge, analytical ability, and executive communication skills.

Serve as primary technical contact for enterprise customers, onboard and drive product value, build relationships, craft success plans, influence product roadmap, and guide security and incident-response stakeholders on web/cloud security using IONIX technology.

Owns customer success and strategic partner relationships for Helix’s life sciences data licensing, sponsored testing, and clinical development businesses. The role leads implementation coordination, identifies expansion opportunities, translates customer feedback into product improvements, establishes scalable customer success processes, mentors team members, and represents the function in leadership discussions. Candidates must bring extensive biopharma or life sciences partnership experience, people leadership, strong communication, and demonstrated use of AI tools to improve productivity and business outcomes.

Leads content marketing for Customer Success, Professional Services, and Orchestrators. Develops web copy, blogs, thought leadership, executive and analyst presentations, sales materials, customer stories, video scripts, and field content. Translates complex AI, technology, and services concepts into compelling narratives, supports campaigns, guides creative partners, equips sales teams, and measures content performance. This hands-on role collaborates with executives, subject matter experts, customers, campaigns, and program leaders to increase visibility, engagement, and adoption.

Leads customer success strategy across GovWorx’s public safety SaaS portfolio, driving customer maturity, adoption, value realization, satisfaction, and retention. Builds scalable success planning, health scoring, risk management, and executive review programs; develops the Customer Success team through coaching, playbooks, and capacity planning. Partners cross-functionally with Sales, Product, Marketing, Support, and Professional Services while serving as the customer voice for 911/ECC centers and public safety agencies.

Leads and scales the post-sale customer success organization, overseeing customer retention, expansion, adoption, renewals, and customer outcomes. Manages 20 or more Customer Success Managers and Leads, develops scalable lifecycle processes, integrates AI into customer success operations, and partners cross-functionally on product and revenue strategy. The role also manages strategic accounts, international expansion across Mexico and Latin America, team development, performance metrics, customer advocacy, and operational excellence.

Own and scale partnerships with health systems and providers, driving patient acquisition, activation, adoption, and engagement. Build relationships with executive, clinical, and operational stakeholders; embed the platform into clinical workflows; lead strategic initiatives; and collaborate with Product, Engineering, Clinical Operations, and Data teams. Expand pilots into system-wide deployments, identify growth opportunities, and improve outcomes through data-driven iteration.

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Senior sales hunter responsible for acquiring new enterprise clients for Analytics, AI/ML, GenAI, Data Science, and Data Engineering consulting services. Build CXO relationships, manage full sales cycle from prospecting to close, hit revenue quotas, leverage strategic partnerships (Microsoft, Databricks), and travel nationally to engage clients.

Lead a Customer Success team, manage key semiconductor accounts, drive customer adoption, and translate technical challenges into solutions for strategic growth.

Lead the post-sales lifecycle for enterprise healthcare customers deploying Ellipsis Health’s conversational AI care manager. Own implementation delivery, adoption, retention, expansion, lifecycle operations, sales-to-delivery alignment, product feedback, and customer success playbook development. Partner cross-functionally with Commercial, Product, Engineering, and Operations to deliver measurable clinical and operational value, establish predictable deployment processes, and scale customer success operations.