Top Remote Director of Customer Success Jobs
The Senior Director of Customer Success at BlackLine will lead customer-centric initiatives focused on retention, engagement, and growth. Responsibilities include developing a comprehensive customer success strategy, mentoring a team, managing customer health, and driving revenue growth through upselling. This role requires collaboration with cross-functional teams and a strong focus on delivering exceptional customer experiences.
The Director of Customer Success will manage a team of Customer Success Managers to enhance client relationships and ensure product adoption. Responsibilities include developing strategies for customer engagement, mentoring CSMs, driving client retention, and providing guidance for maximizing product value. This role is key for maintaining client loyalty and improving best practices within the organization.
The Director of Customer Success Digital at Drata leads the Customer Success Group in building relationships with customers through digital and human interactions. Responsibilities include designing digital transformation strategies, driving change management, managing performance, training and development, and driving innovation and optimization. Requires 10+ years of experience in Customer Success with a focus on scaled and digital transformation, talent management, project management, and IT leadership.
The Director of Customer Success Enablement leads initiatives to enhance customer experience and empower customer teams. They develop and execute enablement strategies, manage a high-performing team, and utilize data insights to improve customer retention and identify upsell opportunities. This role collaborates cross-functionally with various departments to design and implement training programs and frameworks for a seamless customer lifecycle process.
.png)
The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.
.jpg){kind=logo}
The Client Success Manager will manage client relationships, develop strategic plans to meet client goals, monitor campaign performances, facilitate client onboarding, resolve issues, and collaborate with sales for upselling opportunities. This role demands strong analytical and communication skills, alongside experience in digital media.
The MSSP Partner Success Manager will manage relationships with MSSP partners, ensuring their success in delivering security solutions. Responsibilities include developing strong partnerships, monitoring performance, providing reports, and addressing partner issues. The role requires experience in cybersecurity and partner management to drive engagement and satisfaction.
The Manager of Enterprise Customer Success will lead a team focusing on maximizing customer value from Atlassian products, ensuring customer satisfaction and retention, mentoring team members, and collaborating with various departments. Responsibilities include managing team performance, supporting customer escalations, and planning for business growth.
Featured Jobs
The Customer Success Executive will drive post-sale revenue growth by managing executive relationships and addressing customer challenges. Responsibilities include overseeing implementation success, conducting strategic sessions, identifying upsell opportunities, and ensuring high service delivery ratings. This role requires deep knowledge of healthcare IT and a strong background in customer success management.
As a Customer Success Advocate, you will support public safety agencies by ensuring they maximize the value of the APX NEXT application ecosystem. Key responsibilities include engaging with customers, monitoring application adoption, creating success plans, managing escalations, and collaborating with cross-functional teams to address customer needs and drive operational goals.
As a Customer Success Architect at Chronosphere, you'll serve as a trusted advisor, collaborating with clients to manage their objectives and ensure successful adoption of the observability platform. You'll engage with technical and account management, identify risks, enable onboarding, document success, and advocate for customer needs while driving value-based outcomes.
As a Customer Success Manager, you will be responsible for ensuring client success post-implementation, managing onboarding projects, and engaging with stakeholders to demonstrate the value of Cove's products. You'll work closely with clients to maintain strong relationships, address any challenges, and contribute to the overall strategy of the Customer Success team.
The Customer Success Manager II at Carrot Fertility will support small business clients, drive retention, increase engagement, and ensure customer satisfaction. Responsibilities include acting as a trusted advisor to HR leaders, communicating product value, and identifying growth opportunities within the customer portfolio.
Join Overjet as a Mid-Market Customer Success Manager. Responsibilities include managing Mid-Market accounts, driving client success, achieving KPIs, and expanding business. Qualifications require 3+ years in B2B SaaS customer success, communication skills, and willingness to learn about AI and dentistry. Must work in-office 2 days a week in hub cities. Competitive compensation, benefits, and a remote work stipend offered.
As a Customer Success Manager at Immersive Labs, you will partner with clients to ensure effective onboarding and outcome achievement. Responsibilities include training clients, setting strategies and objectives, collaborating with teams, identifying upsell opportunities, and conducting customer success reviews to ensure value delivery.
The Customer Success Manager I role at Carrot Fertility involves supporting Small Market Business partnership customers to ensure their operational needs are met and maintaining high customer satisfaction. The role includes managing customer inquiries, executing daily responsibilities, and supporting eligibility files and reporting with a focus on organization and process-oriented tasks.
The Senior Customer Success Architect will foster executive relationships with 1-5 enterprise customers, enhancing product adoption and value realization. The role involves advising on strategic planning, governance frameworks, and executing delivery models while optimizing customer success metrics and supporting account-level relationships.
The Customer Success Manager will manage customer accounts focusing on digital transformation using Tulip's platform. Key responsibilities include improving operations through digitization, ensuring contract renewals, and coordinating with internal teams to enhance Customer Success processes.
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer satisfaction and utilization of the company's software platform. The role involves managing enterprise accounts, executing the customer success strategy, and conducting frequent reviews with accounts and the team.
Lead and manage a team of Strategic Customer Success Managers to drive value and outcomes, develop and implement strategic plans, collaborate with internal teams, analyze customer insights and market trends, and provide mentorship and guidance to the team.
The Senior Enterprise Customer Success Manager will lead growth strategies and enhance relationships with key retail partners, act as a trusted advisor, and collaborate with various specialized teams. This role requires expertise in Caper solutions and focuses on refining Customer Success methodologies to drive enterprise offerings' success.
The Customer Success Manager will manage a book of business, focusing on net retention. Key responsibilities include client-facing B2B interactions, learning product functionality, managing projects, and communicating with executive leadership, all within a fast-paced startup environment.
As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.
As a Senior Customer Success Advocate, you will work with Public Safety clients to maximize product usage and satisfaction. The role involves mentoring team members, driving improvement strategies, and building strong relationships to ensure customers' goals are met. Responsibilities include aligning software to agency outcomes and providing advocacy for clients.
The Sr. Customer Success Manager is responsible for managing customer relationships, ensuring product adoption, and driving overall satisfaction. They will lead efforts to enhance client health and retention, develop proactive strategies for at-risk customers, and create advocates for the product through consistent communication and support.
Top Companies Hiring Remote Director of Customer Success Roles
See All
.jpg)
All Filters
No Results
No Results
