Top Remote Director of Customer Success Jobs
Seeking a Director of Customer Success Engineering with technical and customer-facing experience in the programmatic ecosystem. Responsibilities include leading technical conversations, driving revenue optimization, managing technical teams, and representing the company at industry events.
The Director of Customer Success at Cove is responsible for overseeing a team focused on customer onboarding, product adoption, and client satisfaction. This role involves providing leadership, developing strategic plans, collaborating with other departments, and sharing client feedback with the Product and Sales teams.
The Director of Customer Success is responsible for overall customer retention and satisfaction, as well as building and managing business relationships between various SailPoint teams. This role involves coaching, training, and managing Customer Success Managers globally to ensure customer success through SailPoint's products and services. The role focuses on maintaining high customer satisfaction and retention levels in the Americas region.
As a Senior Manager of Customer Success Engineering at Cloudflare, you will lead the North American Customer Success Engineering team to ensure customer success by developing specialists, building relationships, and delivering technical expertise. Your responsibilities include mentoring the team, driving customer adoption and satisfaction, and collaborating across teams for aligning customer success.
The Director of Customer Success at GitLab is responsible for setting the strategic vision for the Enterprise Customer Success Account Management organization. They drive product adoption, customer outcomes, and growth through renewals and retention improvements. The role involves collaborating with various teams to enhance the overall customer experience and develop strategies to increase product adoption and advocacy. The Director also leads a high-performing Customer Success Management team and works closely with Sales to drive account growth goals and align strategies.
Manage the Enterprise Customer Success team at a pioneer IoT company, ensuring adoption and value realization for enterprise customers. Enhance engagement motions, provide coaching, and foster a dynamic team culture. Requires strategic thinking, strong leadership, and a passion for customer satisfaction.
Seeking a Head of Customer Success Management for the Global Strategic customer segment at Atlassian. Responsible for transforming the Customer Success Management team and aligning with the go-to-market strategy to deliver consistent value to customers. Key role in defining CSM Strategy for all customer segments and contributing to Atlassian's growth to a $10Bn company.
Seeking a Senior Director of Digital Customer Success to lead customer success strategy and execution globally for a tech platform. Responsibilities include recruiting, mentoring, driving team performance, defining success programs, partnering with cross-functional teams, and gathering customer insights.
Featured Jobs
The Director Customer Success at Innovaccer will be responsible for managing a team to deliver work according to deadlines and within budget, drive new solutions to best serve clients, understand customer needs, manage project delivery and team, identify datasets, and present results to customers.
The Manager, Customer Success - Select at Samsara will lead a team of Customer Success Managers to enhance and scale the success motion for the enterprise customers. Responsibilities include guiding customers to realize business value from solutions and services, managing the customer lifecycle, and driving successful outcomes through strategic thinking and strong leadership.
The Customer Success Manager at DearDoc is responsible for revenue management, product adoption, and customer advocacy. They must meet and exceed revenue goals, drive product adoption, maintain customer satisfaction, and collaborate with internal teams.
The Customer Success Manager at ServiceNow acts as an advocate for customers, overseeing their portfolio to help achieve business outcomes and foster product adoption. Responsibilities include driving customer engagement, ensuring technical health, promoting success stories, resolving client issues, and building strong customer relationships.
The Customer Success Manager at ServiceNow advocates for customers, drives customer engagements, ensures customer success, resolves client issues, and builds strong relationships with customers.
Senior Strategic Customer Success Managers partner closely with lighthouse customers to understand their business, advise on leveraging Samsara products, and help realize business value. They manage the customer lifecycle from onboarding to adoption, advocacy, and renewal. This role requires strong problem-solving skills and the ability to build relationships with key stakeholders.
Rocket Travel by Agoda is seeking a Partner Success Manager to oversee non-enterprise accounts, ensure efficient onboarding, escalate concerns, and provide excellent service to shared customers. Responsibilities include operational readiness for partner launches, representing the Operations organization to partners, and collaborating with internal and external stakeholders on customer servicing goals. The role also involves overseeing partner agreements, acquiring knowledge of partners' servicing vision, and advocating for customers.
As a Sr. Customer Success Manager at Greenlight Guru, you will be responsible for ensuring product adoption, improving client health, and driving overall satisfaction. You will work with customers to maximize the use of Greenlight Guru's solutions and establish trusted advisor relationships.
The VP, Customer Success- Agency will be a key leader in onboarding and growing sustainable relationships with healthcare staffing agency clients. This role will drive growth for Vivian through team leadership, customer onboarding optimization, and key account management.
Client Success Manager at Wonders, responsible for building and maintaining strong relationships with restaurant clients, driving product adoption, and ensuring client satisfaction. Strategizing with clients to align business goals with Wonders' products and services for upsell and cross-sell opportunities. Serving as the main point of contact between clients and internal teams, advocating for client needs, and providing recommendations for product/service improvements.
Seeking a strategic Director of Customer Success to lead a team focused on revenue retention and renewals. Responsibilities include managing a diverse set of renewal motions, conducting customer analysis, defining uplift strategies, and leading a retention forecasting process. Ideal candidate has experience in B2B software companies and engaging executive presence.
As a Customer Success Manager, you will be responsible for managing client relationships, analyzing data, and proactively addressing client concerns to improve overall performance. You will collaborate with internal departments to create a better experience for clients and provide training on new technology features. Your role involves continuous improvement tactics, proactive analysis, and timely communications to ensure a high level of customer satisfaction.
The Associate Customer Success Manager at ServiceNow is responsible for overseeing a large portfolio of commercial and enterprise accounts, orchestrating all deliverables for Impact Guided customers, ensuring technical health of customers, maximizing value from ServiceNow investment, and resolving escalated customer issues.
Join us as a Strategic Customer Success Manager at Wonderlic, where your skills will play a crucial role in meeting our dynamic client needs through our products, Wonderlic Select and Wonderlic Develop. Your main goal will be twofold: make sure our clients get the best value from our offerings, and smartly weave this into a revenue-focused strategy through renewals, cross-selling, and upselling. Your sharp sales and negotiation skills will be key to maintaining healthy and consistent revenue growth. Your talent in managing a large portfolio of accounts and building strong customer relationships will be vital. We're looking for someone who can make complex situations simple, guiding our customers, aligning our products with their strategies, and creating lasting, beneficial relationships. Let's work together to build pathways where our customers and products both flourish, driving mutual success and innovation!
The Customer Success Manager at ServiceNow advocates for customers, oversees customer outcomes, ensures technical health, promotes success plays, and resolves escalated issues. They build strong customer relationships and represent customer needs within the company.
CertifID is seeking a Customer Success Manager responsible for managing customer relationships, onboarding, and driving customer success. The role involves building strong customer relationships, conducting training sessions, creating success plans, and identifying customer references and case studies. The candidate should have 5+ years of customer success or relationship management experience and familiarity with customer success platforms like Salesforce and Gainsight.
Manage long-term customer relationships, drive product adoption, handle escalations, and ensure customer success for a SaaS company in the restaurant industry. Collaborate with sales, onboarding, and product teams to meet customer goals and metrics.
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