Top Remote Customer Success Manager Jobs

Manage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams (TAMs, Professional Services, Support, Sales), handle escalations, support renewals and expansions, and represent customer feedback to Product Management.

Own post-implementation success for complex Mid-Market customers: drive adoption of Samsara IoT products, diagnose and resolve technical issues, lead strategic engagements and workshops, recommend workflow and feature changes, and coordinate cross-functional teams to deliver measurable business value and renewals.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

The Enterprise Customer Success Manager will engage with 10-20 enterprise clients, ensuring they effectively adopt and maximize value from the AI search optimization platform, while providing strategic recommendations and onboarding support.

Manage a book of public-sector accounts to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functionally for escalations, and use project management to deliver customer enablement and success initiatives.

Serve as single point of contact for assigned enterprise clients to drive adoption, renewals, and expansion; advocate internally, align cross-functional teams, use success metrics to deliver client outcomes, and maintain executive-level relationships.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Build executive relationships, create multi-year success plans, mitigate renewal risk, orchestrate cross-functional teams, and ensure measurable business impact from Veza’s identity security platform.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Own onboarding and ongoing success for a book of FinTech clients using AI-driven underwriting tools. Deliver implementations, training, escalations, account growth, stakeholder engagement, CRM maintenance, and cross-functional feedback to improve product and customer outcomes.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

Manage a large portfolio of payroll customers to prevent churn, drive renewals and expansion, resolve technical escalations, deliver adoption trainings, advocate product improvements, and partner cross-functionally to improve payroll and tax workflows and customer outcomes.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.

Lead executive engagement and strategic customer success for large enterprise accounts. Drive product adoption, measurable business outcomes, and expansion via Customer Success Plans, QBRs, risk mitigation, and cross-functional collaboration. Advise on AI and Atlassian technologies and manage complex transformation programs involving multiple stakeholders and partners.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Serve as a technical Customer Success Manager for Armis customers: lead adoption and implementation, configure and deliver the platform, align deployments to business/CISO goals, advise on integrations and security posture, build trusted relationships, and coordinate across Product, Engineering, Support, and Sales to drive value realization.

Lead technical delivery and governance for enterprise ServiceNow implementations, providing architecture, standards, training, risk escalation, stakeholder communication, and client advisory. Drive solution design for CSM and ITSM, mentor engineers, and ensure successful implementation across large-scale engagements.

Lead executive-level customer relationships to drive adoption of PagerDuty products, deliver measurable business value, and mitigate risk. Create and execute adoption and ROI plans, guide process/people change, coordinate cross-functional post-sales teams, and facilitate reviews, trainings, and strategic engagements. Forecast renewals and expansion while representing customer needs to product and sales teams. Travel up to 25% for in-person meetings.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Manage a portfolio of customers to drive adoption, retention, and measurable business outcomes. Develop success plans, monitor health and usage, coordinate cross-functional resources, lead onboarding and QBRs, support renewals and expansion, and provide proactive engagement and escalation management to ensure ongoing customer value.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.