Customer Success Manager

We’re building infrastructure for modern healthcare delivery

Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center.

Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel.

Today, over 1 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 13 million patients in total—rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management.

We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company.
Learn more at https://www.gethealthie.com/

We’re hiring a Customer Success Manager (Enterprise Accounts) to join our high-impact team supporting Healthie’s largest and most strategic digital health customers. This is a hybrid position located in our NYC HQ with expectation of being in the office three days per week.

As a CSM, you’ll be the strategic partner and trusted advisor to digital health companies scaling care delivery using Healthie. You’ll own post-implementation success across a portfolio of enterprise customers, ensuring long-term adoption, satisfaction, renewals, and growth.

This role is perfect for someone who thrives at the intersection of healthcare operations, SaaS technology, and relationship management, and who’s excited to shape the future of digital care delivery.

• This is a hybrid position located in our NYC HQ
• The base salary for this role is $95,000 - $125,000 per year.

• Serve as the primary post-implementation contact for a portfolio of 25+ enterprise healthcare customers
• Lead onboarding handoffs, account strategy, and quarterly business reviews (QBRs) to drive platform adoption and satisfaction
• Develop strong relationships with clinical, operational, and executive stakeholders
• Collaborate with internal teams (Product, Implementation, Support, Engineering) to deliver value and solve complex workflow needs
• Identify growth opportunities, lead renewal and upsell strategies, and reduce churn through proactive risk management
• Support customers with workflow optimization, feature adoption, and scalable operational success
• Act as the voice of the customer, influencing product roadmap and cross-functional processes
• Contribute to a customer-first, metrics-driven culture of success and learning
  

• Have 3+ years of experience in customer success, account management, or implementation within B2B SaaS
• Bring 2+ years of experience in digital healthcare (EHR/EMR platforms, virtual care, health tech), with knowledge of HIPAA and healthcare workflows
• Have managed enterprise accounts in a high-touch, consultative model
• Are confident leading QBRs, renewals, and strategic conversations with C-suite leaders
• Communicate with clarity and empathy across clinical and technical teams
• Are curious, outcomes-driven, and passionate about healthcare innovation
• Excel in remote, fast-paced environments with cross-functional collaboration
• Live our core values: Respect. Reliability. Resilience.
  

• Quick chat with Katie, Director of Talent (20 minutes)
• Interview with Emma, Director of Customer Success (30 minutes)
• Interview with Tariq, COO (20 minutes)
• Group Presentation with Emma, Tariq, & available members of CSM team (1 hour)
• Meet with Erica, CEO (20 minutes)
• Reference checks

To learn more about Working at Healthie & our benefits, click here.

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