Top Remote Senior Customer Success Manager Jobs

Manage a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Serve as trusted advisor, run workshops and executive business reviews, track value and customer health, escalate risks, collaborate with sales, services, support and product teams, and maintain accurate CRM records. Frequent travel to customer sites and focus on long-term partnerships and outcomes.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Serve as trusted advisor for federal enterprise customers, drive adoption and value of Moveworks platform, manage onboarding and deployments, translate customer needs into product solutions, gather feedback, and partner cross-functionally to grow engagement and achieve transformational goals.

The Implementation Consultant leads new client projects, providing technical support, training, and best practices for successful software onboarding and adoption, while managing multiple implementations simultaneously.

Manage a portfolio of programmatic accounts end-to-end: own campaign execution, client communications, optimization, reporting, troubleshooting, and growth (upsell/renewals). Partner cross-functionally with Sales, Analytics, and Operations to drive performance and ensure client satisfaction.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Own post-sale relationships for federal customers, develop and execute Customer Success Plans, run executive reviews, drive adoption of NVIDIA AI solutions in classified/air-gapped environments, manage customer health and escalations, partner with integrators, provide product feedback, and ensure renewal readiness.

The Senior Customer Success Manager ensures customers realize the full value of Proofpoint's products, maximizes renewals, and drives successful deployments. This role involves communication with customers and internal teams while managing Customer Success Plans and addressing any customer issues.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

The Senior Client Success Manager ensures client success post-sale, manages client relationships, develops success plans, and drives renewals and expansion within client accounts.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Act as frontline liaison to utility clients: cultivate and expand relationships, oversee program rollouts, coordinate cross-functional teams, improve client support processes, prioritize and manage client issues, and contribute to growth strategy, client satisfaction metrics, and contract expansion.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Manage a mid-market portfolio to drive retention, adoption, and growth. Serve as trusted advisor across onboarding, renewals, and upsells; identify churn risks; collaborate cross-functionally; use Salesforce and analytics to scale engagement and improve customer outcomes.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.

The Senior Customer Success Manager drives customer onboarding, engagement, and retention while managing risks and relationships across accounts to ensure measurable ROI.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.