Top Remote Senior Customer Success Manager Jobs

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Manage a portfolio of customers to drive adoption, technical health, and business outcomes for ServiceNow products. Create and apply success plays, develop use cases, resolve escalations, guide cross-functional teams, and ensure customers gain maximum value from their ServiceNow investment.

Manage a portfolio of customers to drive adoption, ensure technical health, and maximize value from ServiceNow. Use and develop Success Plays, create use cases, oversee projects, guide cross-functional teams to resolve escalations, and help customers achieve business outcomes through prescriptive guidance and AI integration.

Manage a portfolio of ServiceNow customers to drive adoption, ensure technical health, implement success plays, create use cases, resolve escalations, and guide cross‑functional teams to maximize customer value.

Serve as trusted advisor for federal enterprise customers, drive adoption and value of Moveworks platform, manage onboarding and deployments, translate customer needs into product solutions, gather feedback, and partner cross-functionally to grow engagement and achieve transformational goals.

Partner with 8-10 enterprise customers to manage the full lifecycle—implementation, adoption, expansion, and renewal—driving product utilization, business alignment, executive engagement, and account growth while coordinating cross-functional teams.

Manage a portfolio of programmatic accounts end-to-end: own campaign execution, client communications, optimization, reporting, troubleshooting, and growth (upsell/renewals). Partner cross-functionally with Sales, Analytics, and Operations to drive performance and ensure client satisfaction.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

The Senior Customer Success Manager will manage relationships with upper mid-market education accounts, drive customer adoption, ensure renewals, and collaborate cross-functionally to enhance customer success.

The Senior Client Success Manager will manage large market client relationships, ensuring client satisfaction and engagement while identifying risks and opportunities. This role involves tracking KPIs, project management, and collaboration with cross-functional teams to deliver high-quality client experiences.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Lead executive-level customer relationships to drive adoption of PagerDuty products, deliver measurable business value, and mitigate risk. Create and execute adoption and ROI plans, guide process/people change, coordinate cross-functional post-sales teams, and facilitate reviews, trainings, and strategic engagements. Forecast renewals and expansion while representing customer needs to product and sales teams. Travel up to 25% for in-person meetings.

Manage and execute complex creator marketing programs for enterprise clients, own campaign delivery and creator management, drive client satisfaction and retention, identify upsell opportunities, and coordinate cross-functional teams to meet KPIs.

The Senior Customer Success Manager at xSuite fosters customer relationships, supports product transition, presents solutions, and coordinates sales efforts.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

Manage a portfolio of customers as a trusted advisor, driving platform adoption, retention, and expansion. Align engagements to customers' cybersecurity and third-party risk objectives, forecast renewals and upsell opportunities, collaborate with sales and product, deliver strategic account planning and executive-level relationships, and represent customer feedback to improve the product and services.

Lead strategic enterprise customer relationships as a Senior Client Success Manager, advising executives, defining account strategy, driving adoption, retention (GRR/NRR), renewals, expansion, and mentoring CSMs while coordinating cross-functional initiatives to realize measurable business outcomes.

Own strategic relationships with enterprise customers to drive AI-powered customer experience transformation. Develop multi-year roadmaps, deliver executive business reviews, influence AI and automation adoption, drive platform adoption and expansion, measure ROI, orchestrate cross-functional delivery, and represent the customer voice to shape product and go-to-market strategy.

Lead a portfolio of strategic enterprise customers to drive onboarding, adoption, retention, and expansion for GTT's networking and connectivity solutions. Deliver executive engagements, customer success plans, health monitoring, risk mitigation, and cross-functional collaboration with Sales, Service Delivery, Product and Engineering to realize long-term customer value.

Lead strategic, high-touch success for 50-75 high-value creator accounts. Build relationships, drive retention and expansion, optimize email strategy, increase product adoption, run tests, surface customer insights, and collaborate cross-functionally to improve creator outcomes and Kit's roadmap.

The Senior Customer Success Manager will drive account growth, manage post-sales journeys, develop relationships, and utilize data to enhance customer engagement and retention.

Own post-onboarding relationships for enterprise clients, act as trusted advisor, drive adoption and measurable outcomes, run executive reviews, monitor customer health, identify risks and opportunities, develop success plans, surface ROI and impact stories, and collaborate cross-functionally to support renewals and expansion.

Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.