Top Remote Senior Customer Success Manager Jobs

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Own and grow a portfolio of enterprise customers from implementation through long-term value realization. Build executive relationships, drive adoption and expansion of Moveworks’ AI Assistant across ServiceNow workflows, measure business outcomes, manage risks and change, influence product evolution, and support renewals by demonstrating customer value.

Manage a portfolio of programmatic accounts end-to-end: own campaign execution, client communications, optimization, reporting, troubleshooting, and growth (upsell/renewals). Partner cross-functionally with Sales, Analytics, and Operations to drive performance and ensure client satisfaction.

Lead a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, maintain customer health, collaborate cross-functionally, track value, update CRM, and travel 25-50% for onsite engagements.

Manage and grow relationships with medium to large commercial insurance carriers using Insurity’s Decisions Suite. Serve as the primary customer contact, lead business reviews and onboarding, monitor satisfaction and churn risk, resolve escalations, drive product adoption, and identify retention, upsell, and cross-sell opportunities. Coordinate cross-functional enhancements, prepare customer presentations and statements of work, ensure contract and billing accuracy, mentor team members, and support continuous improvement.

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Own enterprise customer success by driving product adoption, retention, expansion, and measurable ROI. Build mutual success plans, conduct executive QBRs, analyze customer data, provide strategic sales-engagement guidance, and manage stakeholder relationships. Lead customer meetings, webinars, trainings, and difficult conversations while partnering with internal sales, finance, marketing, and leadership teams. The role also supports onboarding and mentoring newer customer success managers.

Own post-implementation success for strategic audit and assurance customers. Drive product adoption, usage, and measurable value through success plans, business reviews, workflow guidance, and adoption of cloud and AI capabilities. Build trusted relationships with accounting firms, coordinate internal teams, identify risks and expansion opportunities, and communicate customer feedback to Product Management. The role requires substantial audit or assurance experience, professional accounting credentials, and strong consultative relationship-building skills.

Manage strategic enterprise customer relationships, driving adoption, retention, renewals, expansion, and measurable business value. Develop success plans and business reviews, align executive stakeholders, coordinate cross-functional teams, resolve escalations, communicate product value, represent customer feedback, and identify renewal risks. The role requires strong consultative, analytical, presentation, relationship-management, and technical problem-solving skills, with travel up to 35%.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Manage strategic enterprise and mid-market SaaS merchants, serving as a consultative partner and product expert. Own renewal strategy, drive platform adoption, demonstrate ROI, resolve escalations, facilitate business reviews, track portfolio metrics, and collaborate cross-functionally to improve retention, expansion, and merchant outcomes.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Own strategic relationships, business outcomes, renewals, upsells, and long-term growth for enterprise SaaS clients. Lead executive engagement, success planning, roadmap development, AI-informed marketing strategy, escalations, competitive positioning, and cross-functional collaboration. Serve as the senior client advocate while Solutions teams manage technical execution. The role requires frequent in-person client visits in New York City.

Own strategic customer onboarding and activation from sales handoff through first purchase over 60–90 days. Manage configuration, project timelines, customer relationships, cross-functional escalations, and activation metrics. Drive initial purchasing and GMV, develop scalable onboarding playbooks, support customer advocacy, and transition activated customers to account management. The role requires strong communication, commercial judgment, technical SaaS aptitude, supply chain expertise, and willingness to travel up to 30%.

Serve as a trusted advisor to HPE SSE Atmos customers, driving onboarding, cloud adoption, utilization, satisfaction, and consumed revenue. Build executive customer relationships, provide proactive recommendations, resolve issues with Technical Support, identify product gaps, coordinate internal teams, ensure consistent lifecycle experiences, advocate for innovation, and identify expansion opportunities for Sales.

Own strategic enterprise customer relationships, driving retention, adoption, revenue growth, and satisfaction. Lead onboarding, account planning, executive reviews, expansion opportunities, risk recovery, and cross-functional initiatives. Analyze customer data, provide ecommerce and cross-border commerce guidance, maintain forecasts and account documentation in Salesforce, champion customer feedback, and mentor team members. The role requires strong commercial, analytical, technical, communication, and stakeholder-management skills in a remote enterprise customer success environment.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.

Manage and grow Delphix customer accounts across the eastern United States. Responsibilities include driving adoption, demonstrating business value, securing renewals, identifying expansion opportunities, managing customer health and risk, leading executive business reviews, coordinating technical escalations, and partnering with sales, support, product, engineering, services, and partners. The role requires strategic customer engagement, contract negotiation, KPI measurement, account planning, and familiarity with DevOps and test data management environments.

Own a portfolio of up to 50 mid-market government agency accounts, including segmentation, customer health, renewals, retention, adoption, and enablement. Build trusted relationships with senior agency leaders, lead business reviews, develop account plans, manage escalations, and advocate for customer needs. Use Gainsight, AI tools, dashboards, and scaled engagement motions to improve customer outcomes. Partner with Sales, Services, Support, Product, and Enterprise Customer Success teams. Travel approximately 20%.

Own strategic customer accounts, build senior stakeholder relationships, and lead onboarding, adoption, success planning, and issue escalation. Act as a trusted customer advocate while coordinating sales, product, engineering, and support teams. Drive measurable business value, upsell and cross-sell opportunities, and account expansion across HPE’s as-a-service portfolio. The role requires cloud and IT service management knowledge, Eastern/Central Time Zone support, and approximately 10–15% domestic travel.

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.

Own strategic enterprise customer accounts from onboarding through renewal and expansion. Build executive relationships, lead QBRs, manage account health, coordinate internal teams, standardize deployments, support training and adoption, resolve complex challenges, and represent customer needs internally. The role also drives renewals, expansion opportunities, case studies, and executive advocacy across construction and data center customers, with travel to customer sites up to 25%.