Top Remote Customer Success Jobs

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Serve as a trusted post-sales advisor for Enablon accounts in the EHS industry, driving adoption, resolving complex issues, coordinating internal teams, advocating for customers, and maintaining strategic client relationships to ensure satisfaction and retention. Provide technical product/domain expertise and analyze data to inform strategy and improvements.

Serve as primary enterprise client partner across the customer lifecycle: manage program plans, risks, renewals and expansion; drive adoption and retention; deliver trainings and presentations; present data-driven insights to executives; collaborate on playbooks and best practices.

Manage a portfolio of public-sector customers as their strategic partner to drive adoption, engagement, and measurable outcomes. Lead business reviews, build executive and HR relationships, identify risks and expansion opportunities, advocate cross-functionally, and share customer feedback to improve products and experience. Navigate public-sector procurement and budget cycles.

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.

Support customer adoption by delivering foundational product guidance, basic training, and documentation. Partner with CSM/CSS to meet utilization benchmarks, escalate blockers, prepare reports, and coordinate internal resources. Travel to dealerships up to 25% and maintain product and industry knowledge to improve client outcomes.

Manage a portfolio of high-profile healthcare accounts to ensure retention and adoption. Monitor MAUs/WAUs, identify engagement risks, build clinician and admin relationships, drive organic expansion, translate customer needs into product feedback, and apply product updates to improve clinical workflows.

Lead Customer Success operations owning Gainsight and Staircase AI to build health scoring, automation, reporting, and digital engagement programs. Design lifecycle journeys, customer segmentation, and AI-driven customer intelligence to improve adoption, retention, and operational efficiency while partnering with CS, Product, Support, Services, and Revenue teams.

Lead and coach a Customer Success team to drive retention, growth, and adoption of Genesys CX products. Own executive and quarterly business reviews, manage escalations, enable cross-functional collaboration (onboarding, services, renewals, sales), and deliver data-driven insights to realize customer outcomes and advocacy.

Manage and mentor a team of Customer Success Managers, drive retention and expansion, analyze customer health to mitigate churn, align cross-functional strategies, optimize workflows, and present insights to leadership to improve processes and growth.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Manage a portfolio of CPG/retail clients to drive adoption, retention, and expansion of SPINS commerce enablement tools. Act as product expert and trusted advisor, onboard clients, monitor health, mitigate churn, identify upsell opportunities, and relay customer feedback to Product, Sales, and Support teams.

Senior individual contributor responsible for driving ROI and adoption across complex multi-org Signature customers using Tableau and Salesforce. Lead strategic success plans, stakeholder engagement, risk mitigation, AI governance, and cross-functional resource mobilization to deliver measurable business value.

Serve as a trusted, client-facing technical advisor for industrial customers. Lead onsite meetings, onboarding, training, and product demonstrations. Drive adoption, monitor account health, resolve technical issues with product and engineering teams, and capture user feedback to guide product improvements and expansion across facilities.

Serve as the strategic Customer Success lead for enterprise mortgage clients, owning onboarding, configuration of document extraction models, workflow automation, regulatory compliance mapping, executive relationships, NRR/expansion targets, and product feedback. Coordinate implementation and engineering, run QBRs, maintain CRM hygiene, and drive measurable operational outcomes across origination, underwriting, servicing, and post-close processes.

Own a portfolio of global strategic accounts to drive adoption, retention, and revenue. Onboard and train users, monitor account health, diagnose platform issues, identify upsell/cross-sell opportunities, and advocate customer needs across Sales, Product, Support, and Technical teams. Regular travel to major accounts and cross-timezone support required.

Own and grow a portfolio of mid-size and enterprise OEM and EMS accounts across North America. Lead onboarding, adoption, QBRs, health scoring, renewals, and expansion. Run trainings and workshops, monitor customer health, translate feedback to product teams, and use AI and automation to drive retention and upsell.

Lead execution of Customer Success strategic initiatives from concept to delivery. Translate priorities into plans, track progress/risks, perform deep-dive analysis, produce executive communications, align cross-functional stakeholders, and improve processes and tools to drive measurable outcomes.

Lead Freestar's post-sales Customer Success organization to drive expansion revenue and yield optimization, reduce churn through technical service excellence, manage senior leaders, align cross-functional teams, and act as executive escalation for high-stakes publisher relationships while traveling to meet enterprise publishers.

Own and grow a portfolio of premium publisher accounts as the primary technical advisor. Monitor ad performance, diagnose and resolve ad delivery issues, implement optimizations to increase revenue, liaise with internal teams for escalations, educate clients on product/features, and support upsells while maintaining strong publisher relationships and technical account health.

The Customer Success Manager at Maze will drive user adoption, support mid-market customers in research practices, and own renewal strategies. The role involves educating clients on the product, analyzing customer usage, and advocating for client needs within the company. Additionally, the manager will lead executive reviews and identify opportunities for account expansion.

As a Customer Success Representative, you will maintain client relationships by providing retention support, coaching, and resolving issues to improve client acquisition and satisfaction.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Customer Success Manager ensures customers achieve maximum value from SaaS products by driving adoption, retention, and expansion through engagement and collaboration with various teams.