Top Remote Customer Success Manager Jobs

Manage a 45-55 mid-market account portfolio to drive adoption, retention, and expansion. Deliver QBRs and executive briefings, lead renewals and expansion, forecast accurately, build multi-threaded relationships, advocate customer needs to Product & Engineering, and integrate AI tools to automate workflows and monitor account health.

Own end-to-end customer success for West Coast government accounts, driving adoption, retention, renewals, and expansion. Deliver training, stakeholder engagement, success metrics tracking, and act as customer advocate across Product, Sales, and Support. Travel ~15-20% for onsite visits and conferences.

Manage and grow key K-12 accounts across Kami, Companion, and Book Creator by driving adoption, retention, renewals, and cross-sell opportunities. Build stakeholder relationships, create success plans, monitor account health, collaborate with sales/marketing/product, and provide feedback to improve processes and customer outcomes.

Manage a portfolio of large law firm accounts to drive adoption, retention, and usage growth of LexisNexis drafting, research, analytics, and AI workflow solutions. Build trusted-advisor relationships, create tailored success plans, lead change management, use customer data to identify risks and opportunities, and partner with Sales, Product, and Marketing to improve outcomes and renewals.

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.

Serve as the primary technical advisor for a customer portfolio, analyze customer data to identify optimization opportunities, configure and manage integrations and platform settings, troubleshoot complex issues with Engineering/Product, and develop best practices and documentation to drive adoption and measurable business outcomes using AI-powered analytics.

Manage end-to-end customer lifecycle for enterprise SecOps customers: onboard and train, drive adoption, run QBRs, secure renewals, identify churn risk, coordinate escalations, and collaborate with sales and product teams to expand accounts and communicate product feedback.

Join a talent network connecting CSMs with VC-backed startups. Responsibilities include owning customer relationships, driving adoption, renewals and expansion, building onboarding and enablement processes, collaborating with product and GTM teams, implementing CS tools, and measuring engagement and retention metrics.

Join a talent network connecting Customer Success Managers with VC-backed startups. Responsibilities include owning customer relationships, driving adoption, renewals, and expansion, building onboarding and enablement processes, collaborating cross-functionally, implementing CS tools, and measuring success with metrics like NPS and churn.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Own and grow relationships with provider partners; drive adoption through in-person engagement, training, and proactive communication; monitor account health, escalate risks, document interactions, and collaborate with internal clinical and product teams to solve workflow challenges and implement new services.

Own and grow relationships with provider partners, drive adoption through proactive communication and on-site training, monitor account health, document interactions, escalate risks, collaborate with clinical and product teams, and travel regionally (80%) to implement services and increase referrals.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Own technical success for enterprise customers across pre- and post-sales lifecycle: validate architectures, scope solutions, lead OOB infrastructure deployments, manage onboarding and enablement, drive adoption and reliability, and provide training and services to ensure long-term customer value.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Serve as a strategic, consultative Customer Success Manager for large law firm accounts, driving adoption of LexisNexis drafting, research, analytics, and AI workflows. Build trusted advisor relationships, create success plans, lead change management, use data to monitor health and identify growth or churn risks, and partner cross-functionally to improve products and retention.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.

Manage and grow a portfolio of SLED accounts by building relationships, driving retention, identifying expansion opportunities, conducting business reviews, coordinating cross-functional teams, supporting renewals, and ensuring customers derive value from networking, cloud, cybersecurity, and managed services solutions.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Own a portfolio of large enterprise construction customers ($2–3M ARR), drive retention, adoption, expansion, and C-suite relationships. Build account plans, manage escalations, coordinate cross-functional teams, and scale CS playbooks to deliver measurable outcomes.

As a Customer Success Manager, you will ensure customer satisfaction, drive product adoption, identify expansion opportunities, and manage renewals, focusing on strong relationship building.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Serve as a strategic partner to social good customers to drive adoption of Blackbaud/YourCause cloud solutions. Build executive relationships, develop success plans, monitor customer health, protect recurring revenue, support renewals, identify expansion opportunities with sales, and foster advocacy through best practices, training, and events.