Top Remote Customer Success Manager Jobs

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

Own end-to-end success for government SaaS accounts by driving adoption, retention, and expansion. Manage renewals and contracts, enable adoption through training, monitor success metrics, advocate for customers, and collaborate cross-functionally. Attend periodic customer visits and conferences.

As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Own post-sale growth for a portfolio of large enterprise accounts. Build executive relationships, run whitespace analysis, design growth programs, drive internal marketing events, surface qualified expansion opportunities, run product demos and light prototyping, and provide field insights to Product, Engineering, and GTM leadership to expand Retool adoption and measurable business value.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

Manage a portfolio of K-12 school customers to drive adoption, retention, and satisfaction of Veracross SaaS products. Proactively monitor customer health, resolve escalations, coordinate internal teams, identify expansion opportunities, and support renewals while building relationships and account strategy under manager supervision.

Manage a focused portfolio of global strategic accounts as a trusted advisor, driving adoption, retention, and expansion. Orchestrate cross-functional teams, lead executive-level engagements, design AI-powered customer programs, quantify business impact, handle complex renewals/governance, and deliver ROI-driven presentations and playbooks.

Manage a focused portfolio of global, strategic accounts as a trusted advisor. Own lifecycle, governance, adoption, retention, and expansion; orchestrate cross-functional teams; design AI-powered customer programs and playbooks; lead executive reviews, consolidation/build-vs-buy conversations, and renewal/upsell motions; quantify ROI and drive adoption across regions while supporting technical issue resolution and acting as the primary customer liaison.

Serve as primary customer advocate for high-value public sector (SLED) accounts, driving adoption, retention, and expansion. Coordinate cross-functional teams to implement Vanta, lead executive reviews, mitigate churn, identify growth opportunities, and align security and compliance outcomes with agency mission and procurement requirements. Require regular onsite visits and strategic planning.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

Lead strategic customer success activities for enterprise clients: manage relationships, drive product adoption and ROI, create outcomes plans, track customer health, remove adoption blockers, enable self-service, advocate product enhancements, and identify upsell/cross-sell opportunities while coordinating cross-functional teams to deliver large-scale transformational programs.

Serve as the primary customer contact to drive retention, adoption, and growth. Build relationships, map customer goals, deliver technical guidance and tailored solutions, manage renewals, collaborate cross-functionally, and represent Nayax at events and trainings.

Manage a portfolio of ~100 accounts as the primary CSM to drive retention, adoption, and growth. Build senior relationships, deliver product training, analyze usage data to design outreach campaigns, mitigate churn, facilitate cross-functional resolutions, support renewals and upsells, collect product feedback, and create customer advocacy.

Own post-sale success for ~10 medium-to-enterprise provider accounts from implementation through renewal. Drive value-based care adoption, redesign clinical workflows, analyze performance data, lead executive business reviews, deliver trainings, and coordinate cross-functional teams to improve outcomes and expand accounts.

Serve as a proactive, trusted advisor for banking clients to drive adoption, satisfaction, retention, and revenue expansion. Manage client lifecycle, monitor health metrics, coordinate cross-functional teams, surface insights, handle escalations, and support long adoption cycles (12–18 months).

Partner with 8-10 enterprise customers to manage the full lifecycle—implementation, adoption, expansion, and renewal—driving product utilization, business alignment, executive engagement, and account growth while coordinating cross-functional teams.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.

Serve as primary post-sales relationship owner for federal customers, driving onboarding, adoption, and retention of HiddenLayer cybersecurity/AI solutions. Coordinate cross-functional teams, conduct business reviews, mitigate risks, capture customer feedback, and support renewals and expansion in complex federal environments.

As a Customer Success Manager at TigerData, you'll drive customer adoption, retention, and success through data-informed strategies while fostering relationships with technical and business stakeholders.

Manage high volume inbound customer requests and own onboarding, activation, and training for Flock Advisory Network customers. Build self-service resources, automate repetitive workflows, and leverage AI tools to scale customer education and engagement. Analyze support trends, create playbooks, and partner with cross-functional teams to improve operational efficiency and customer outcomes.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

As a Customer Success Manager, you'll drive customer adoption, retention, and expansion while managing enterprise accounts and ensuring measurable value from the platform.