Top Remote Customer Success Manager Jobs

Support implementation, training, and adoption of Wiley digital learning solutions. Monitor usage, assist faculty with course setup and LMS/LTI integrations, maintain Salesforce account data, support retention and expansion alongside account teams, run pilots and re-training, and promote product features to maximize customer value.

Own and nurture relationships for a portfolio of enterprise accounts, drive adoption, retention, and expansion, define measurable outcomes, lead renewals, coordinate cross-functional resources, surface customer insights, and maintain account health and forecasting in ChurnZero and Salesforce.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Lead ITSM/CSM/CMDB process consulting and transformation: analyze current-state, design To-Be processes, define CMDB strategy and governance, run stakeholder workshops, translate requirements with architects/developers, and support UAT and go-live readiness.

Join a talent network connecting CSMs with VC-backed startups. Responsibilities include owning customer relationships, driving adoption, renewals and expansion, building onboarding and enablement processes, collaborating with product and GTM teams, implementing CS tools, and measuring engagement and retention metrics.

Join a talent network connecting Customer Success Managers with VC-backed startups. Responsibilities include owning customer relationships, driving adoption, renewals, and expansion, building onboarding and enablement processes, collaborating cross-functionally, implementing CS tools, and measuring success with metrics like NPS and churn.

Serve as a technical customer success lead managing a portfolio of customers, driving adoption of Kong solutions, coaching through lifecycle, defining adoption plans, collaborating with Sales and Product, and becoming an SME on Kong technologies to deliver outcomes and automation.

Manage and grow a portfolio of post-onboarding automotive repair shops, proactively reduce churn, protect recurring revenue, and drive expansion through consultative, strategic account management for multi-shop operators and complex customer relationships.

Serve as a strategic partner to customers to drive adoption of Dennemeyer solutions, maximize value, identify growth and retention opportunities, coordinate cross-functional efforts, champion voice of the customer, analyze metrics (NPS, adoption, churn risk), and deliver measurable outcomes supporting upsell and account expansion.

Own post-sale adoption, utilisation, renewals, and expansion for a region of customers. Drive measurable end-user use, evidence creation, and commercial outcomes through adoption frameworks, change management, risk intervention, QBRs, and cross-functional leadership with Product, Support, and Enablement.

Drive customer retention and growth through adoption, value demonstration, and support. Own Digital and Smart Business Engagement customers, manage the customer journey, track interactions in Salesforce, increase product utilization, partner with sales on renewals and expansion, and meet renewal and satisfaction targets.

Lead a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, maintain customer health, collaborate cross-functionally, track value, update CRM, and travel 25-50% for onsite engagements.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Own customer onboarding and long-term success for an enterprise AI Agent SaaS. Translate customer needs into product feedback, teach customers to use the platform, and drive adoption so AI Agents become part of daily workflows.

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.

Serve as strategic post-sales partner for a portfolio of major financial services customers. Drive outcomes through executive engagement, onboarding, success planning, renewals/expansion, cross-functional advocacy, and escalation management while coordinating technical workstreams with Solutions Architects.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.

Own a book of enterprise SEO clients end-to-end: drive retention and renewals, identify upsell opportunities, translate data into strategy, present to stakeholders, and build AI agents and workflows to automate reporting and monitoring. Requires hands-on SEO expertise and experience shipping AI-driven solutions.

Serve as primary customer contact for strategic West Coast engineering accounts, lead software rollouts and workshops, drive adoption and measurable account growth, run executive business reviews, analyze customer health metrics, and collaborate cross-functionally with sales, product, and engineering teams.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

Manage post-sale partner relationships for Insurance Indirect accounts: drive adoption, retention, renewals, and value realization; coordinate cross-functional teams, create success plans, monitor partnership health, support GTM campaigns, and represent partner needs to product and support teams.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.

The Customer Success Manager at Technosylva is responsible for customer onboarding, training, relationship management, issue resolution, and supporting upsell opportunities.

The Customer Success Manager will drive client satisfaction and retention, build enterprise relationships, and strategize for account growth, while ensuring customers receive maximum value from Axiom's solutions.