Top Remote Customer Success Manager Jobs

The role involves serving as a strategic partner for complex enterprise customers, owning the customer lifecycle, and driving AI adoption and value realization.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Serve as primary client owner for assigned RCM accounts, monitor revenue-cycle KPIs, lead strategic client meetings, drive corrective action plans with billing/claims/coding teams, produce reports and business reviews, ensure HIPAA compliance, and optimize collections and payer workflows to improve financial outcomes and client satisfaction.

Serve as the strategic customer success lead for a portfolio of large law firms, driving adoption of LexisNexis research, drafting, analytics, and AI tools. Build trusted advisor relationships, create tailored success plans, use usage and health data to remove adoption barriers, support change management, and partner cross-functionally on renewals, expansions, and product feedback to realize measurable business outcomes and retention.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage post-sale lifecycle for largest enterprise customers: onboarding, training, technical support, account management, and expansion. Build C-suite relationships, drive product adoption and retention, deliver success reviews and strategic guidance, collaborate cross-functionally, and convert trials to long-term contracts. Leverage deep product and therapy-industry knowledge and strong technical/BI skills to maximize customer value.

Manage strategic FQHC accounts to drive retention, renewals, and expansion. Serve as primary customer contact, conduct business reviews, monitor health, resolve issues, and collaborate with Product and Delivery to improve adoption and outcomes.

Manage and grow relationships with shop owners and stakeholders to drive product adoption and retention. Monitor customer health, deliver training and webinars, surface customer needs internally, coordinate escalations and onboarding handoffs, and develop customer references with Marketing.

Own a portfolio of enterprise customers to drive adoption, retention, and expansion. Define and execute success plans, lead executive engagements, coordinate cross-functionally, and generate measurable ROI and customer advocates while meeting GRR and NRR targets.

Own technical success for enterprise customers across pre‑ and post‑sales: validate architectures, scope solutions, lead onboarding and complex Out‑of‑Band deployments, drive adoption, deliver training, and act as long‑term technical advisor.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

The Customer Success Manager at SS&C will build relationships, manage renewals, support customers, and develop success strategies.

The Scaled Customer Success Manager will own and optimize the startup program, focusing on customer journey, activation, retention, and growth using automation and workflows.

The Enterprise Customer Success Manager at Overstory manages strategic accounts, drives organizational change, ensures product adoption, and identifies expansion opportunities in California's utility sector.

Serve as primary relationship manager for Paytronix customers, driving onboarding, QBRs, adoption, and retention. Advocate customer needs internally, coordinate cross-functional teams, identify risks, and provide consultative guidance to maximize platform value.

Own a book of IDW customers to drive growth, engagement, retention and renewals. Act as primary customer contact, run demos/webinars/enrollment events, negotiate renewals, coordinate cross-functional teams, monitor program performance, resolve issues, and identify expansion opportunities.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Manage a portfolio of mid-market healthcare customers, ensuring retention and expansion by leveraging EHR expertise and driving workflow optimizations.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

Manage a portfolio of strategic enterprise accounts, drive adoption and value of CSG's CX product suite, develop and execute strategic account plans, monitor customer health, act as escalation point, and collaborate cross-functionally to ensure implementation, retention, and growth.

The Level II Client Success Manager manages healthcare food service accounts, fostering client relationships, driving system optimization, and ensuring value delivery while aligning client strategies with the company's solutions.

Serve as a strategic liaison across Sales, Professional Services, Product, and customers to scope, quote, and manage complex engagements. Drive quote-to-order fulfillment, draft SOWs, manage projects, resolve issues, identify upsell opportunities, document processes, and ensure timely, high-quality deliverables and customer satisfaction.