Top Remote Customer Success Manager Jobs

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Manage a ~30-account enterprise portfolio across US Central, guiding onboarding, adoption, and renewals. Run cadences (kickoffs, QBRs, health checks), monitor product usage, mitigate risks, drive expansion, and provide product feedback. Partner with Support, Solutions Engineering, Product, and Sales to convert technical success into revenue growth.

Manage long-term success, adoption, retention, and expansion for enterprise customers using MariaDB and GridGain. Onboard customers, drive best practices, conduct business reviews, act as escalation contact, coordinate with Solutions Engineers and Account Executives, measure customer health, and champion customer needs across the company.

Own growth for a high-volume SMB portfolio by using data, product usage insights, and AI tools to prioritize outreach, increase adoption, and identify qualified expansion opportunities. Execute scalable engagement strategies, maintain accurate account data, collaborate cross-functionally, and continuously refine playbooks and digital success programs.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Serve as a subject-matter expert for LexisNexis IP products to drive adoption and revenue through presentations, training, demos, account growth, sales support, and competitive research.

Manage Mandarin-speaking Asia-based customers and agency partners to drive adoption, retention, and growth of Levanta's affiliate marketing platform. Act as primary contact, coordinate cross-functional teams, match customers with affiliates, monitor health metrics, and provide product feedback to improve customer outcomes.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

The Customer Success Manager will cultivate relationships with healthcare clients, ensuring satisfaction and retention while overseeing post-sale processes and performance metrics.

Manage day-to-day relationships for assigned healthcare clients, drive retention and expansion, run business reviews, advocate for clients internally, and collaborate with cross-functional teams to ensure successful implementation and outcomes.

Manage customer portfolio, driving success by advising on B2B purchasing, fostering engagement, and developing client relationships across various sectors.

The Customer Success Manager will oversee client relationships, ensure customer satisfaction, drive adoption of Zip's platform, and collaborate with internal teams to enhance customer success.

Manage onboarding, adoption, health monitoring, renewals, and expansions for enterprise customers using Coder. Coordinate cross-functionally with Sales, Support, and Product, remove adoption blockers, provide product guidance, and report usage and customer health.

Own and manage large, complex health plan accounts as primary customer contact. Build trusted relationships, handle escalations, coordinate cross‑functional teams to resolve issues, drive retention, identify expansion opportunities, and protect recurring revenue.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

Serve as the primary post-sales contact for enterprise customers, driving onboarding, implementation, adoption, and value realization. Build relationships across stakeholder levels, advocate customer needs internally, coordinate issue resolution with technical teams, deliver training, and work with sales to renew and expand accounts while minimizing churn.

Manage onboarding, implementation, and lifecycle account management for hyperscale and large enterprise clients. Build and maintain client relationships, capture requirements, run meetings, produce status reports, track account health and QA metrics, manage support systems and documentation, drive renewals and continuous improvement, and provide 24x7 support including emergency response and periodic travel to data center locations.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.

Manage onboarding, escalations, training, renewals, and high-volume customer cases for SMB accounts in a pooled/team model. Use Salesforce and automation tools to prioritize tasks, mitigate risk, drive adoption and retention, collaborate cross-functionally, and contribute process improvements to support GRR/NRR goals and customer satisfaction.

Manage onboarding, engagement, and renewals for a portfolio of small/medium school districts. Lead implementations, training, data-driven health assessments, executive relationships, and renewal/expansion processes. Track accounts in CRM and provide product feedback.

Manage a portfolio of higher-education customers through onboarding, implementation, training, adoption, renewals, and expansion. Serve as a trusted advisor to senior academic stakeholders, deliver trainings and EBRs, track success metrics, identify risks, and collaborate cross-functionally to drive product value and growth.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.