Top Remote Customer Success Manager Jobs

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.

Own and grow a portfolio of enterprise customers from implementation through long-term value realization. Build executive relationships, drive adoption and expansion of Moveworks’ AI Assistant across ServiceNow workflows, measure business outcomes, manage risks and change, influence product evolution, and support renewals by demonstrating customer value.

Drive customer success and automation-system performance by analyzing operational data, developing KPIs and reports, conducting root-cause analysis, and leading improvement initiatives. Partner with engineering, operations, product, and customer teams to optimize reliability and efficiency, translate insights into corrective actions, facilitate customer reviews, and support cross-functional technical and operational problem-solving. The role requires frequent onsite work in industrial environments, physical activity, safety compliance, and substantial travel.

The Scaled Customer Success Manager is responsible for ensuring customer satisfaction and success, managing customer accounts, and delivering value to clients through strategic support and guidance.

Own implementation and adoption for a book of large enterprise wealth-tech clients. Run implementations, drive usage against business outcomes, manage stakeholders and account strategy, surface product signals, and partner with Sales, Product, and Engineering to secure renewals and expansions.

Serve as primary contact for enrolled students, manage onboarding, biweekly check-ins, individualized success roadmaps, track milestones, resolve issues, coordinate cross-functional teams, maintain CRM documentation, and produce progress reports. Provide a personalized, bilingual (English/Portuguese) concierge-level student experience for healthcare professionals in international career transition. Remote, part-time role focused on retention, completion, and operational improvements.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Manage low-touch onboarding, retention, renewals, and expansions for small global customers (APAC/Japan). Provide product adoption support, coordinate cross-functional teams, identify upsell opportunities, and maintain client communications to ensure value realization.

Manage implementation, adoption, retention, and expansion for Public Safety enterprise customers across the Northwest. Lead onboarding, track implementations, drive adoption metrics, run QBRs, advocate product feedback to engineering, and ensure renewals and expansions while supporting ~20 accounts and collaborating with Sales, Product, and Engineering.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

Build and manage customer relationships for dental technology accounts. Develop success plans, monitor health and adoption metrics, mitigate renewal risks, improve retention, identify growth opportunities, promote product utilization and services, advise stakeholders, maintain CRM records, facilitate escalations, and help customers achieve measurable business outcomes.

Own a portfolio of strategic educational SaaS accounts, guiding executive stakeholders through onboarding, adoption, value realization, retention, and expansion. Build trusted relationships, lead business reviews, establish customer Centers of Excellence, track success metrics, mitigate risks, and advocate for customer needs cross-functionally. Provide expert guidance on Jamf solutions, Apple ecosystems, enterprise IT workflows, and deployment strategies.

Serve as primary post-implementation partner for clients, drive product adoption and value, deliver training and education, identify upsell opportunities, monitor churn risk, develop success and engagement strategies, and relay client feedback to internal teams.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Own strategic enterprise health system accounts, driving retention, expansion, and long-term partnerships. Advise revenue cycle executives, guide clients through No Surprises Act and IDR workflows, lead account planning and QBRs, resolve complex issues, and translate account analytics into recommendations. Build scalable client success playbooks and frameworks, synthesize client feedback for internal teams, and influence Product, Engineering, Operations, and Sales without direct reports.

Manage the performance of an underwriting operations team, including hiring, scheduling, payroll, training, talent development, performance improvement plans, and initiative prioritization. Coordinate with Underwriting Operations, oversee trainers, and ensure team members remain current on company programs. The role permits telecommuting and requires fluency in Mandarin, a master’s degree in enterprise risk management or finance, and graduate coursework in insurance and operational risk management.

Manage enterprise customer relationships and a large account portfolio, driving retention, renewals, adoption, expansion, and upsell revenue. Lead full-cycle renewal processes, including discovery, negotiation, and closing. Provide product training and deployment assistance, communicate value, resolve customer challenges, and conduct on-site meetings. Meet quota targets through high-volume customer engagement while maintaining strong relationships and accurate CRM records.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.