Grab your cape, become a SuperHyro!
Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro's customers, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights.
What are we looking for?
We are looking for a highly motivated and experienced Enterprise Customer Success Manager to join our growing team. In this role, you will be responsible for ensuring the success and satisfaction of our Enterprise customers by building strong relationships, driving adoption, and identifying opportunities for growth. You will bring a strategic, data-driven approach, collaborate cross-functionally, and advocate for a customer-centric mindset across the organization.
- Bachelor’s degree in a related field or equivalent experience.
- 3+ years of experience in customer success or account management within a B2B technology/SaaS company.
- Proven ability to build and maintain strong relationships with Enterprise customers, with a deep understanding of Enterprise organizations.
- Exceptional presentation, written, and verbal communication skills, with the ability to engage both technical and non-technical audiences.
- Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts.
- Strong multitasking and prioritization skills, with the ability to assess and respond to situational urgency effectively.
- Familiarity with Conversational AI, chatbots, or healthcare is a plus but not required.
- Willingness to travel quarterly for customer engagements.
This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.
The offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The OTE annual salary range for this position is $100,000 - $150,000. The range provided is for NY-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location.
Top Skills
What We Do
Hyro is connecting the world, thousands of AI-powered conversations at a time. As the #1 Adaptive Communications company, we’re turning complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Carroll, Mercy Health and Weill Cornell Medicine, trust Hyro to replace their rigid, intent-based chatbots and IVR systems with adaptive conversational experiences that are simple, fast and scalable. Our vision is to automate digital interactions in any conversational setting, 24/7, so that companies can communicate easily, convert more, and collect actionable customer insights along the way.
Why Work With Us
Since 2018, we’ve fostered a foundation of limitless growth where people can discover, create and sharpen their superpowers, both professional and personal. We know you’ll tap into your best selves when you’re valued, inspired to impact change, and cheered on by highly talented teammates. That’s the Hyro DNA.
