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Top Customer Success Jobs in Providence, RI
Big Data • Fitness • Healthtech • Information Technology • Software • Analytics
Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.
Top Skills:
ConfluenceJIRAExcelMicrosoft PowerpointMicrosoft WordSmartsheetSQL
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.
Top Skills:
Ai/AutomationGainsightSaaS
Reposted 22 Days AgoSaved
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Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.
Top Skills:
Enterprise SaasGainsight
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.
Top Skills:
Ai/AutomationCustomer Success SoftwareGainsightSalesforce
Edtech • Fintech • Payments • Social Impact • Financial Services • Big Data Analytics
Serve as single point of contact for assigned enterprise clients to drive adoption, renewals, and expansion; advocate internally, align cross-functional teams, use success metrics to deliver client outcomes, and maintain executive-level relationships.
Top Skills:
CRMSales Automation Tools
Reposted 23 Days AgoSaved
Easy Apply
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Cloud • Security • Software • Cybersecurity • Automation
Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.
Top Skills:
Agile PlanningCi/CdDevsecopsGitGitlabZoom
Fintech • Information Technology • Software
Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.
Top Skills:
SalesforceSalesloft
Fintech • Information Technology • Software
Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.
Top Skills:
ApolloSalesforce
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.
Top Skills:
AppsIotSamsara PlatformVehicle TelematicsVideo-Based Safety
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.
Top Skills:
IotSaaS
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.
Top Skills:
AIAPIsMachine LearningSpeech-To-TextText-To-Speech
Cloud • Security • Software • Cybersecurity • Automation
Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.
Top Skills:
Ci/CdContinuous DeploymentContinuous IntegrationDevsecopsGitGitlabVersion Control
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Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.
Top Skills:
AppsDriver WorkflowsEquipment MonitoringIotSamsara PlatformTofuVehicle TelematicsVideo-Based Safety
Logistics • Marketing Tech • Software
Partner with Strategic Account Managers to manage post‑sales relationships for large enterprise clients: drive product adoption, conduct executive business reviews, run data-driven programs, coordinate cross‑functional teams, mitigate churn, identify expansion opportunities, and feed customer insights to Product, Engineering, Revenue, and Finance to improve retention and ROI.
Top Skills:
APIsIntegrationsMarketing Automation PlatformsSalesforce
Software • Biotech
Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.
Top Skills:
AILlmSaaS
Fitness • Healthtech • HR Tech
Own a portfolio of SaaS client accounts from implementation through renewal and expansion. Lead integrations, coordinate cross-functional workstreams, monitor engagement and outcomes data, conduct executive business reviews, manage risks, and communicate recommendations. Build account strategies, support retention and growth targets, negotiate renewal and pricing conversations, and represent client feedback internally. The role requires strong organization, executive communication, data interpretation, and the ability to quickly learn technical products and implementation processes.
Top Skills:
ExcelGoogle SheetsSaas Platforms
Sales • Software
Own enterprise customer success by driving product adoption, retention, expansion, and measurable ROI. Build mutual success plans, conduct executive QBRs, analyze customer data, provide strategic sales-engagement guidance, and manage stakeholder relationships. Lead customer meetings, webinars, trainings, and difficult conversations while partnering with internal sales, finance, marketing, and leadership teams. The role also supports onboarding and mentoring newer customer success managers.
Top Skills:
APIsSalesforce CRMSalesloft Platform
Software • Quantum Computing • Metaverse • Infrastructure as a Service (IaaS)
Leads customer success and delivery for strategic Microsoft customers, aligning business objectives with cloud programs that accelerate consumption and value realization. Analyzes ECIF Yield, pipeline, utilization, and related metrics; identifies priority accounts and remediation opportunities; coordinates cross-functional stakeholders across Customer Success, Finance, sales, engineering, partners, and operations; and translates reporting into recommendations. The role also supports program planning, customer reviews, enablement, operating practices, and high-visibility business capability development across the Americas.
Top Skills:
AWSMicrosoft 365Azure
Information Technology • Security • Software • Cybersecurity
Build and lead Compyl’s Customer Success function from the ground up. Own retention, renewals, adoption, expansion, and revenue growth while developing segmentation, health scoring, onboarding, renewal playbooks, metrics, and tooling. Manage strategic accounts, partner with Sales and Product, report customer success performance to executives, and hire and develop the CS team as the company scales.
Top Skills:
CRMCustomer Success PlatformGrc Saas
Healthtech • Professional Services • Social Impact
The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.
Top Skills:
AsanaCRMGoogle SuiteSalesforceZoom
Real Estate • Software
Manage a portfolio of high-value B2B SaaS clients, driving onboarding, platform adoption, customer health, value realization, retention, renewals, and account growth. Lead QBRs, coordinate cross-functional issue resolution, deliver client insights and proof-of-value reporting, identify expansion opportunities with Account Management, and communicate customer feedback to Product and leadership. Build strategic relationships with real estate, sustainability, and property management stakeholders while supporting measurable operational and sustainability outcomes.
Top Skills:
Energy Star Portfolio ManagerNotionZoho Crm
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Manage relationships and overall satisfaction for assigned SailPoint accounts. Coach clients on IdentityIQ and SailPoint solutions, monitor usage and risks, provide strategic insights and status updates, identify expansion opportunities, ensure contract renewals, and act as a customer advocate to drive success and retention.
Top Skills:
IdentityiqSailpoint
Edtech
Manage assigned client accounts, build customer relationships, understand objectives, and develop consultative success strategies. Monitor usage, adoption, and account health; coordinate technical support; conduct business appraisals; and drive product integration and adoption. Own renewals, cross-sell, add-on, and upgrade opportunities while maintaining sales pipelines, forecasts, and account records in Salesforce and Gainsight.
Top Skills:
GainsightSalesforce
Professional Services • Consulting • Financial Services
Serve as the primary contact for payroll clients after go-live, coordinating implementations, collecting documentation, supporting payroll cycles, troubleshooting, and resolving service cases. Lead client training, create self-service materials, promote adoption of payroll and timekeeping capabilities, and coordinate process improvements. The role requires multi-state payroll experience, strong Excel skills, client communication, attention to detail, and the ability to balance service, implementation, and training responsibilities.
Top Skills:
GenaiExcelPrismhcmTimekeeping Integrations
Professional Services • Real Estate
The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.
Top Skills:
CRMPayroll PlatformsSpreadsheetsTicketing Systems
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