Top Customer Success Jobs in Providence, RI

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Lead and scale Customer Success operations: design operating rhythms, governance, playbooks, and tooling; coordinate multi-product release activations; provide portfolio visibility and metrics; standardize practices to enable consistent, scalable customer implementations and ongoing operations.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Own a portfolio of high-value enterprise customers to drive adoption, outcomes, renewals, and expansion. Lead complex renewals, deliver QBRs to executives, co-drive expansion with Sales, multithread relationships, identify churn risks, and provide consultative strategic guidance to maximize customer value.

The Senior Renewals Operations Manager oversees Customer Success operations, ensuring process excellence, data-driven execution, and alignment across teams to enhance customer experiences.

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

Manage and develop a team of ~10 Customer Success Managers to drive product demos, adoption campaigns, and measurable client outcomes. Set strategy, prioritize account coverage with sales, build scalable playbooks and demo flows using product usage data and GenAI insights, and collaborate with Enablement, Marketing, and Product to align messaging and roll out initiatives.

Lead and manage a team of Client Success Managers to drive proactive outreach, customer reviews, NPS improvement, onboarding/offboarding, cross-functional issue resolution, capacity planning, and scorecard metrics. Coach staff, serve as escalation point, ensure documentation and SOP adherence, collaborate with sales/support/product, and support recruiting and performance management.

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

Serve as strategic customer advocate to drive product adoption, deliver value, manage health scores, handle escalations, own renewals and expansion, collaborate cross-functionally, and provide product feedback to ensure customer retention and success.

Manage frontline relationships with dealership customers, drive product adoption and ROI, analyze customer data to optimize outcomes, reduce churn, and collaborate cross-functionally to grow revenue and customer lifetime value.

Build and manage dealership relationships, drive product adoption and ROI, analyze customer performance data, identify churn risks, develop success plans with cross-functional teams, and optimize customer lifetime value.

Manage frontline relationships with dealership customers, drive product adoption and ROI, analyze customer data to optimize outcomes, identify churn risks, collaborate cross-functionally to grow lifetime value, and implement processes to ensure customer success and revenue optimization.

Manage frontline relationships with dealership customers, drive product adoption and ROI, analyze customer data to reduce churn, collaborate cross-functionally to optimize revenue, and implement processes to improve customer health and satisfaction.

Serve as the primary customer contact for dealership clients, driving product adoption, demonstrating ROI, analyzing performance data, reducing churn, collaborating cross-functionally, and developing plans to optimize customer health and revenue.

Manage frontline relationships with dealership customers, drive product adoption and retention, analyze performance data to communicate ROI, identify churn risks, and coordinate cross-functional plans to optimize customer lifetime value and revenue.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Manage and grow key accounts by building relationships, driving successful product implementations, ensuring retention and renewals, coordinating cross-functional teams, and using data to monitor customer health and support strategic account decisions.

Interim VP, Client Success provides executive leadership during a 3-6 month transition to ensure client retention, operational continuity, and team performance. Responsibilities include executive escalation, portfolio health oversight, cross-functional alignment, driving operational improvements, and delivering a transition roadmap for the incoming VP. The role partners with Sales, Product, Legal, Finance, and Executive Leadership to protect revenue and stabilize client-facing operations.

Serve as technical lead for strategic customers: onboard, train, troubleshoot, and optimize Tailscale deployments. Drive adoption via QBRs, provide configuration and integration support, escalate product feedback to engineering, create documentation, and collaborate with sales/product/support to expand usage and ensure long-term customer success.

Own renewal and growth for a 5-10 enterprise account portfolio. Serve as primary client contact, deliver business reviews, craft data-driven narratives, identify expansion opportunities, present product roadmaps, run strategy sessions, host events, and generate referrals.