Top Operations Jobs

Provide back-to-back phone-based technical support and customer service to DISH TV customers. Resolve billing, programming, and technical issues, recommend products and services, and support a diverse consumer base. The full-time remote role includes paid training, company-provided equipment, and requires English and Spanish fluency, flexible scheduling, reliable wired internet, and a distraction-free home office.

Provide back-to-back phone support for DISH TV customers, handling billing, programming, technical troubleshooting, product promotion, and service questions. Representatives resolve customer issues for English- and Spanish-speaking consumers while remaining engaged throughout scheduled shifts. The full-time remote role includes paid training, company-provided equipment, and benefits. Employees must maintain a dedicated workspace, reliable wired internet, and availability for evening, weekend, or holiday shifts.

Provide back-to-back phone support for billing, programming, technical troubleshooting, and customer service questions. Assist English- and Spanish-speaking customers, resolve technical issues, promote products and services, and remain engaged throughout each shift. The full-time remote role includes paid training and company-provided equipment, but requires an eligible state residency, reliable wired home internet, a dedicated workspace, flexible evening and weekend availability, and successful completion of pre-employment screening.

Provides high-volume executive administrative support for multiple C-level leaders. Responsibilities include complex calendar and travel coordination, confidential HR and financial data management, proactive issue resolution, cross-functional collaboration across office locations, and use of AI tools to automate correspondence, meeting documentation, and workflows.

Handle back-to-back customer service and technical support calls, resolve billing, programming, and troubleshooting issues, and promote additional products and services. Representatives receive paid training and support a diverse customer base while maintaining engagement throughout their shifts. The role requires full-time onsite availability, flexible scheduling including evenings and weekends, strong problem-solving and multitasking skills, and at least six months of related customer service or troubleshooting experience and/or training.

Handle inbound customer inquiries for Boost Mobile: resolve billing, device, and technical issues; promote products and plans; aim for one-call resolution; analyze call trends and escalate improvements; provide bilingual support where applicable. Paid training provided; on-site full-time role with variable shifts.

Design, test, and implement process improvements across business units using BPMN, automation, AI, and data analytics. Coordinate cross-functional pilots, apply Lean Six Sigma methods to identify root causes, deliver measurable KPI improvements, and present findings and roadmaps to leadership while enabling training and change management.

Lead a Level 2 technical support team handling real-time retail wireless escalations. Use SQL, API analysis, scripting, and AI tools to diagnose systemic issues, meet SLAs, build monitoring and training, and collaborate with engineering to improve customer-facing services.

Coordinate day-of field operations by communicating real-time route and appointment changes with technicians and management, schedule same-day appointments, assign jobs to subcontractors, handle incoming customer calls, track appointment progress, and maintain accuracy while using workforce management and CRM tools.

Lead and develop a field service technician team to ensure customer satisfaction. Train, coach, and inspect technicians for quality and safety, manage fleet maintenance, address escalations, and work hands-on to improve team performance. Support onboarding, ongoing training, and operational processes to meet performance targets.