Top Operations Jobs

As a Partnerships Associate, you will expand Whatnot’s presence by recruiting sellers, managing relationships, and spearheading marketing initiatives. Responsibilities include onboarding sellers, analyzing data to improve processes, and developing growth strategies in collaboration with partners.

As a Commerce Strategy & Operations Manager, you will develop and implement strategies to optimize margins and enhance the post-purchase experience. You will manage cross-functional projects, analyze commerce data, negotiate contracts, and improve operational efficiencies. Strong leadership and project management skills, along with a focus on data analysis, are essential for success in this role.

The Vendor Management Specialist will oversee BPO partner performance, identify issues, maintain stakeholder relationships, support initiatives, and drive process improvements to enhance efficiency and customer satisfaction.

The Manager, Trust & Safety is responsible for guiding a team of Trust & Safety agents, providing feedback, managing escalations, monitoring performance metrics, identifying process gaps, and collaborating across departments to ensure a high-quality customer experience.

The Manager, Fraud Operations will lead a team focused on fraud investigation and prevention, ensuring the platform's security against financial loss while maintaining buyer and seller trust. Responsibilities include managing team performance, monitoring effectiveness of controls, and identifying process gaps for cross-functional solutions.

The Public Relations Manager at Whatnot will lead Trust & Safety communications and support Corporate and Product-related priorities. Responsibilities include managing crisis communications, building media relations, developing product messaging, and increasing brand awareness through strategic communications. The role requires collaboration with various departments and the ability to navigate complex issues.

The Social Support & Insights Associate will manage Whatnot's brand reputation by responding to customer inquiries on social media, resolving issues, and providing insights from trend analysis. Responsibilities include engaging with customers, enriching their experiences, compiling performance reports, and collaborating with cross-functional teams for effective communication and issue resolution.