Top Operations Jobs

Provide courteous, accurate customer service and transaction processing, open and maintain new accounts, process deposits/payments, balance cash drawer daily, approve transactions within limits, handle compliance tasks (Reg CC, CTR, OFAC), perform administrative duties, and support/cover supervisory responsibilities as needed.

Manage loans from clear-to-close through document preparation and closing coordination. Review and reconcile Closing Disclosures, prepare closing packages, schedule closings, communicate with borrowers and title/settlement partners, resolve issues, maintain loan data in the LOS, and meet production and quality standards in a high-volume environment.

Coordinate collection, ordering, tracking, and review of condominium project documentation to support mortgage approvals and closings. Liaise with loan officers, underwriting, title companies, HOAs, and property managers; process payments; monitor outstanding conditions; escalate eligibility concerns; maintain compliance with agency and investor requirements; and identify process improvements.

Review and prepare mortgage closing documents and packages, schedule closings with borrowers, reconcile and approve Closing Disclosures, coordinate with title/settlement partners and internal teams, manage a mixed loan pipeline to meet production and regulatory requirements, and maintain accurate loan origination system records.

Serve as a high-touch technical partner to executives, providing proactive IT support, troubleshooting, AV and meeting execution, coaching on tools, improving workflows, maintaining documentation, and collaborating cross-functionally. Role requires in-person presence in NYC (minimum 4 days/week).

Review executed closing documents, verify funding conditions, request and balance wires, coordinate disbursements, communicate with internal and external parties, use Encompass to track funding, and ensure compliance and timely loan funding.

Provide inbound phone, chat, and email support for banking, investment, and credit card products. Troubleshoot member issues, escalate and coordinate with internal teams, document interactions, meet performance metrics, and deliver empathetic, consultative service focused on first-call resolution. Onsite Salt Lake City role with possible in-office training.

Provide inbound phone, chat, and email support for SoFi banking, investment, and credit card products. Troubleshoot issues, escalate and coordinate resolutions, document member interactions, meet performance metrics, and proactively share insights to improve products and operations.

Manage and enforce rate lock policies, process rate locks and re-prices, ensure loan pricing accuracy, perform data entry, monitor investor locks and robotics reports, handle lock-related exceptions and escalations, support disclosures and fee accuracy, and train new teammates.

Perform 1LOD transactional and supplier oversight testing, build and expand test scripts, analyze multi-source data, document findings, communicate risk implications, mentor and train analysts, and partner with stakeholders to ensure corrective actions and regulatory alignment.