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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
*Onsite 1-3x per week
About the Role:
We are seeking an experienced strategic business operations lead to elevate our internal employee communications and culture within the Technology organization of SoFi, a fast-growing FinTech company reshaping the future of financial services. This is a high-impact role where you will lead operational and communication programs that enable Technology organization employees to do great work, drive alignment with our mission, and foster a collaborative, innovative culture.
As a trusted partner to senior leadership, you will craft and deliver compelling narratives that bring our strategy to life, navigate periods of rapid change, and help our geographically distributed teams feel connected and informed.
Key Responsibilities:
- Develop and execute internal communications strategies that support business goals, strengthen Technology organization culture, increase employee awareness and reflect our SoFi brand and values.
- Partner with the CTO & Tech Leadership team to create authentic, transparent communications, including town halls, leadership updates, and other weekly communications for the Technology organization.
- Partner with a wide range of Tech leaders to author & create high-quality, engaging content in a wide range of formats (Slack, video, presentations, intranet, newsletters, etc.) tailored to the pace of work at SoFi.
- Leverage the right tools and technology to ensure communications are timely, accessible, and aligned with employee needs.
- Track the effectiveness of internal communications efforts, and continuously improve based on data and employee feedback.
- Build strong relationships across Biz Ops, People, Legal & Compliance, Marketing, and Ops to align internal messaging horizontally across organizations.
Required Skills & Experience:
- 7+ years of internal, engineering, or technology communications or biz ops experience for a fast-paced company
- Exceptional storytelling, writing, and editing skills - able to convey complex information simply and clearly, even when not fully familiar with the details of the content
- Strong executive presence with experience advising senior leaders on communication strategy.
- Deep understanding of fostering employee engagement and satisfaction
- Strong skills in architecting and delivering best practice approaches to change management.
- Familiarity with internal communications tools and platforms (Slack, Confluence, Jira, etc.).
- Excellent project management skills, with the ability to juggle multiple initiatives in a high-growth, fast-paced environment.
- High level of adaptability, discretion, and emotional intelligence.
Preferred Qualifications:
- Bachelor’s degree in Communications, Public Relations, Journalism, English, Business, or a related field; Master’s degree is a plus.
- Experience working in a FinTech, Financial Services, or highly-regulated environment.
- Experience in scaling internal communications during a high-growth phase.
- Experience communicating to both technical and non-technical audiences.
Top Skills
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
