Top Operations Jobs

Lead HR strategic operations by managing executive governance, supporting multi-year HR strategy, owning organizational health metrics and reporting, preparing executive communications, advancing culture initiatives, and piloting responsible AI and process innovations. The role partners with HR leaders across a matrixed organization to structure ambiguous problems, manage complex initiatives, influence senior stakeholders, and drive enterprise-wide execution.

Lead strategy and analytics for Capital One’s core banking modernization, owning migration progress, risk, readiness, and executive, board, and regulatory reporting. Manage stakeholder relationships across Technology, Risk, Compliance, and Operations; develop business strategies, quantitative and qualitative analyses, financial models, and product insights. Coordinate delivery across multiple projects, build business requirements, influence senior leaders, and potentially manage and develop analysts.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, meeting and event planning, information distribution, and team relationship-building. The role requires strong organization, communication, judgment, adaptability, multitasking, and collaboration in a fast-paced environment. Administrative assistants act as executive gatekeepers and proactively resolve issues while coordinating with colleagues and other administrative teams.

Oversee multiple business processes, monitor performance, identify improvement opportunities, and implement process redesigns and controls. Analyze process data, resolve complex issues, maintain documentation, support cross-functional change initiatives, and provide recommendations to leadership. Collaborate with stakeholders on projects, training, and execution, while presenting process updates and business cases to internal customers and executives.

Provides high-level administrative support to executives and deal teams by managing calendars, meetings, events, travel, expenses, presentations, communications, and client logistics. Acts as a gatekeeper, coordinates internal and external relationships, handles venue and vendor arrangements, supports conferences and business-development events, and resolves changing or novel operational needs with professionalism and discretion.

Administer and support a proprietary Content-as-a-Service platform, providing Tier 1 user support, managing access controls, triaging escalations, and maintaining Jira, Confluence, Slack, and KPI data. The role oversees onboarding, governance, sprint hygiene, documentation, customer communications, feedback intake, and training logistics while advocating for users and ensuring service-level targets are met.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, meeting and event planning, information dissemination, and team relationship building. Acts as an executive gatekeeper and team ambassador while solving problems independently, adapting to changing priorities, and maintaining high standards of organization, communication, and confidentiality.

Supports multiple executives through complex calendar management, travel coordination, expense reporting, team events, meeting planning, information sharing, and cross-team relationship building. Serves as an executive gatekeeper and team ambassador in a fast-paced environment, requiring adaptability, resourcefulness, strong judgment, communication, organization, and attention to detail.

Supervises an AML operations team handling customer interactions, cases, escalations, and investigations. Responsibilities include hiring, coaching, performance management, audits, regulatory compliance, capacity planning, reporting accuracy, process improvement, and adoption of technologies such as Generative AI. The role collaborates across workforce, operations, enterprise operations, and support functions to improve service delivery, customer satisfaction, and business outcomes.

Manage Capital One Travel’s call center quality program, including BPO partner oversight, QA rubric integrity, global calibrations, audits, coaching feedback loops, KPI tracking, and continuous improvement. Translate quality insights into training and workflow enhancements, drive adoption of AI-assisted tools, and lead initiatives that improve agent proficiency, service consistency, and customer experience.