Top Operations Jobs

Lead ITSM operational activities and strategic initiatives to optimize service management across Digital Technology. Drive process design, standardization, continuous improvement, automation, KPIs, and ServiceNow platform optimization while advising stakeholders and guiding managed service providers.

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow: troubleshoot AI responses, agentic workflows, and API integrations; analyze logs/telemetry (Kibana, Grafana); reproduce and document bugs; perform configuration changes; triage and escalate issues; maintain SLAs and contribute to knowledge bases.

Provide high-level calendar and schedule management for the CPO and direct VPs, triage inbound requests, protect focus time, coordinate global logistics and travel, support executive prep with the Chief of Staff, manage expense reconciliation, coordinate team events and onboarding, and resolve organizational friction while handling confidential information with discretion.

Provide technical, customer-facing support for the ServiceNow platform by diagnosing and resolving complex platform and database issues. Use Java, JavaScript and SQL to analyze logs, run queries, and collaborate with development teams to deliver solutions. Mentor junior engineers, communicate with customers, and contribute product and process improvement feedback.

Oversee facilities management and employee programs at ServiceNow's Sao Paulo site, ensuring effective operations, vendor management, and stakeholder engagement.

The Senior Manager of Platform Architecture leads a team to deliver strategic outcomes, ensuring architectural excellence while fostering customer relationships and team development.

Provide high-level administrative support to the President, CPO, and COO: manage schedules, coordinate meetings and leadership events, prepare materials, track projects, liaise across departments, and process executive expense reports via Concur. Serve as backup Sr. Executive Assistant and proactively anticipate executive needs while maintaining confidentiality.