The Senior Manager of Fan Experience at Vivid Seats will lead and develop a team to enhance the marketplace's response to fan selling needs. Responsibilities include creating operational processes, establishing KPIs, forecasting revenue, collaborating with marketing, and improving customer experiences. The role also involves coaching team members and implementing innovative practices to outpace competition.

As a Ticketing Operations Associate, you will manage seller ticket fulfillment using the Skybox POS system, support sellers and marketplaces, communicate with clients, ensure timely fulfillment of sales, and troubleshoot issues. The role emphasizes developing communication, negotiation, and problem-solving skills while building relationships with sellers.

As Senior Manager of Fan Experience, you will lead a team focused on improving fan selling processes, establish operational efficiencies, and collaborate with marketing to enhance seller options. You will be responsible for developing strategies to increase revenue, overseeing operational practices, and coaching team members for personal growth.