Top Operations Jobs

Handles high-volume inbound and outbound customer calls related to credit card fraud. Gathers information, documents outcomes, explains next steps, navigates multiple systems, follows regulatory procedures, and resolves sensitive interactions with accuracy, empathy, and sound judgment. Requires adaptability, strong communication, multitasking, and the ability to work independently and collaboratively in an evolving contact-center environment.

Provides comprehensive administrative support to Asset and Wealth Management executives, including complex calendar management, call screening, meeting and event coordination, domestic and international travel arrangements, expense processing, onboarding and offboarding, document maintenance, and preparation of professional communications, spreadsheets, and presentations. Requires discretion, strong organization, communication skills, Microsoft Office proficiency, and at least five years of administrative experience.

Oversee end-to-end manual client reporting across traditional asset groups, ensuring accurate and timely delivery. Prepare custom and management reports, develop product and domain expertise, escalate issues, and collaborate with global teams. Drive process improvements, transformation initiatives, and control enhancements while supporting consistent client service outcomes.

Provides executive administrative support by managing complex calendars, domestic and international travel, expenses, events, client visits, documents, and office logistics. Coordinates with stakeholders, supports employee engagement, maintains confidential information and internal controls, assists with onboarding and facilities needs, and contributes to projects and team operations. The role is fully onsite Monday through Friday.

Provides executive administrative support in a fast-paced commercial and investment banking environment. Responsibilities include managing complex calendars, coordinating domestic and international travel, handling expenses, organizing events, supporting office operations, maintaining confidential data, assisting with onboarding and facilities needs, greeting clients, and completing team projects. The role requires strong organization, communication, judgment, discretion, customer service, and collaboration, with five days per week in the office.

Supports wholesale loan execution by coordinating with internal teams and external clients, reviewing loan and legal documentation, interpreting KYC requirements, identifying risks, ensuring policy compliance, and communicating accurate information. The role also documents requirements, escalates issues, follows established procedures, and contributes to process improvements and continuous learning.

Leads operational excellence for Ultimate Rewards redemption channels, including fraud and rewards misuse monitoring, control execution, incident response, governance, policy operationalization, benchmarking, and continuous improvement. Partners with Risk, Data & Analytics, Security, Product, Technology, and Servicing teams to translate insights into controls, improve customer journeys, and deliver procedures, playbooks, training, reporting, and change management across teams and regions.

Leads a local team of Presentation Specialists in daily operations, prioritization, coaching, performance support, workload tracking, and quality delivery. Monitors demand, capacity, coverage, and team metrics; escalates risks; supports onboarding and training; ensures policy compliance; resolves client blockers; fosters inclusion; and partners with management on process improvements.

Oversee Markets Technology business management, portfolio governance, executive reporting, workforce strategy, and organizational health metrics. Coordinate with senior Technology leadership, Finance, HR, Risk, Control, international branches, and enterprise governance teams. Manage leadership forums, improve portfolio data quality and reporting automation, support workforce and location strategies, and ensure compliance with local legal entity and regulatory requirements.

Manage high-volume insurance servicing inquiries and mailbox requests from clients, agents, and internal partners. Research policies, loan documentation, coverage details, and exceptions; conduct outreach; coordinate resolutions; maintain audit-ready records; monitor aging and reporting; support quality checks, controls, audits, training, process improvements, and flood-related servicing activities.