Top Customer Success Jobs in Madison, WI

The Customer Success Manager will oversee the customer journey from onboarding to success, gathering feedback, assisting in contracts, building relationships, and collaborating on GTM strategies.

Manage a portfolio of ~20 enterprise Max customers as an executive-facing strategic advisor. Develop Executive Success Plans, conduct business reviews and onsite workshops, drive automation adoption and retention, identify risks, use data to recommend expansions, and partner with specialists and product to deliver measurable growth. ~30% travel.

The Customer Success Associate manages and retains a portfolio of customers post-implementation, focusing on account health, product adoption, and renewal readiness.

We are seeking a Customer Success Engineer to manage post-sales relations, ensuring customers maximize Akeyless platform use through technical guidance and support.

The Customer Success Manager will support customers by resolving issues, onboarding them to Canonical products, and collaborating with teams to enhance user experience.

As a Client Success Strategist, you'll build relationships with clients, ensure clear communication, and coordinate marketing efforts for client success.

The Client Success Strategist manages client relationships, ensuring clear communication and project coordination across marketing teams to foster client success.

The Customer Success Operations Analyst will build reporting and dashboards, drive data-informed decisions, and improve customer success outcomes through analytics and automation.

The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

Manage a portfolio of mid-market SaaS customers through onboarding, adoption, health monitoring, training, business reviews, renewals, and expansions. Act as customer advocate, collaborate cross-functionally to resolve issues, standardize CS processes, and drive gross revenue retention and product usage.

Own retention, renewals, expansion, and value realization for higher-education clients. Build executive relationships, lead strategic reviews, forecast and negotiate renewals, identify upsell opportunities, drive product adoption, translate feedback into product insights, maintain CRM, and represent eRezLife at industry events.

The Senior Customer Success Manager will mentor customers on Sonatype product implementations, build trusted relationships, and drive customer value, ensuring high renewal rates and successful product usage.

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

The Client Success Manager manages client relationships, develops custom marketing strategies to grow revenue, analyzes performance data, and ensures overall client satisfaction through effective communication and collaboration.

The Director of Customer Success will manage client relationships, oversee healthcare analytics, and lead project delivery for self-insured employers, focusing on cost containment solutions and actionable insights.

The Customer Success Manager at Bluesight builds relationships with healthcare executives, improves product utilization, and ensures customer satisfaction while achieving renewal and growth targets.

The Customer Success Manager will oversee onboarding, training, and customer relations for churches, collaborating with the Head of Customer Experience to shape the organization as it scales.

The Client Success Coordinator supports account teams by managing administrative tasks, tracking deliverables, and assisting with reporting and data accuracy, while learning about Comscore's tools and processes.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.

Manage a defined portfolio of clients to drive adoption, retention, and expansion of the InvoiceCloud platform. Build strategic relationships, identify upsell opportunities, troubleshoot integrations, use Salesforce and analytics to inform action plans, and execute scalable engagement cadences. Periodic onsite travel and cross-functional collaboration required to resolve issues and deliver measurable client outcomes.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Manage and grow client relationships to drive renewals, upsells, and retention. Proactively engage a book of 30+ clients, monitor CSM metrics (NRR, MRR, churn), troubleshoot issues, coordinate stakeholders, and scale client engagement strategies to meet KPIs for renewal and revenue preservation.