Top Customer Success Jobs in Madison, WI

The role involves supporting CX data operations, analyzing performance metrics, managing CX analytics inquiries, and presenting insights through reports and dashboards.

The Team Lead, Customer Success will manage a small team of CSMs, handle a book of at-risk accounts, and improve retention through coaching. They will collaborate cross-functionally to ensure customer success and track key performance metrics.

The Account Manager is responsible for revenue growth across a portfolio of ~150 accounts, driving upsells, renewals, and cross-functional collaboration with Product and Marketing teams.

Manage large mid-market accounts, ensuring retention and growth. Drive adoption, reduce churn, and collaborate with teams to enhance customer experience.

The Senior Manager will lead a Customer Success team, focusing on retention, expansion, and net revenue retention, while collaborating cross-functionally.

The Principal Customer Success Manager drives engagement and retention for clients, developing success plans, fostering relationships, and collaborating across departments to enhance client experiences with Blackbaud's products.

As a Customer Success Manager, you'll onboard clients, develop relationships, optimize touch points, support renewals, and identify expansion opportunities within your portfolio.

As Customer Success Manager, you will manage customer relationships, ensure they achieve their goals with ReflexAI, and collaborate with cross-functional teams.

The Customer Success Specialist at Tekambi will onboard clients, provide support, manage relationships, analyze data, and promote customer success with the platform.

As a Customer Success Manager, you'll advise enterprise clients, manage a $5M+ portfolio, and drive client growth through strategic planning and stakeholder engagement.

The Quality Assurance Manager will monitor, evaluate, and enhance client communication quality, analyze customer complaints, conduct mystery shopper checks, and provide feedback to improve team performance.

Lead and scale the Customer Success Management team, driving product adoption, retention, and customer advocacy across different segments. Manage performance goals and collaborate cross-functionally to enhance customer outcomes.

The Senior Customer Success Manager at Mixmax will drive adoption and retention of the platform for key customers, acting as a strategic advisor and managing relationships to help teams improve productivity and achieve their business outcomes.

Manage a portfolio of ~100 accounts, driving customer success through strategic partnerships and data-driven insights. Identify risks and opportunities, implement automation, track KPIs, and develop consultative relationships to drive growth and renewals.

As a Customer Success Manager at Vanta, guide mid-market customers through their security and compliance journeys, ensuring satisfaction and retention.

The Director of Customer Success will manage relationships with self-insured employer clients, ensuring satisfaction while leveraging healthcare analytics to provide strategic solutions. Responsibilities include leading client interactions, utilizing data insights for decision-making, and collaborating with cross-functional teams to enhance service delivery.

The Customer Success Manager drives adoption, manages strategic customer relationships, supports renewals, identifies expansion opportunities, and ensures customer satisfaction.

The RCM Client Success Manager ensures client satisfaction by supporting their operational and billing needs post-software onboarding, identifying growth opportunities, and driving long-term account health.

Lead customer success initiatives, improve processes, manage complex client relationships, and enhance client satisfaction and retention in a high-growth environment.

Lead a team of Client Strategy Managers to drive client engagement, retention, and revenue growth through strategic planning and execution.

The Client Success Coordinator manages client accounts, ensuring seamless experiences from onboarding to delivery, while collaborating with internal teams to optimize program success.

As a Strategic Customer Success Manager, you'll enhance the success of Fortune 50-100 customers by managing relationships, driving adoption, and ensuring renewals while achieving high retention rates.

The Customer Success Director leads customer engagement, drives strategy for performance and ROI, and ensures achievement of renewal targets while managing complex enterprise accounts.

The Senior Customer Success Manager will drive strategic success across enterprise accounts, ensuring onboarding, adoption, and expansion while developing customer relationships and providing product feedback.

The Enterprise Customer Success Manager will drive implementation and adoption of Suki's AI solutions, manage client relationships, ensure success metrics, and identify solutions to client needs while improving processes.