Top Senior Level Jobs in Indianapolis, IN

Handles inbound and outbound customer communications across calls, chats, SMS, and email regarding automotive credit accounts. Resolves complex and escalated inquiries, provides technical support, maintains case records, meets quality and productivity metrics, and collaborates with internal departments. The role also supports process improvements, documentation updates, special projects, and mentoring less experienced team members.

Provides oncology and genomics expertise to guide Flatiron Health product development. Interprets genomic test results, translates clinical workflows into product requirements, validates clinical features, supports precision medicine education, and collaborates with Product, Engineering, and Clinical teams. The role also develops training resources, informs clinical decision support, and represents provider needs throughout product development. This is a remote, six-month contract with intermittent travel for practice engagements and product go-lives.

Develop and maintain full-stack software for third-party integrations in an agile environment. Responsibilities include designing scalable APIs and AWS cloud-native components, translating requirements into technical solutions, leading feature implementation, troubleshooting system-level issues, documenting decisions, and improving performance, quality, and efficiency. The role requires collaboration with product owners and distributed engineering teams, along with the ability to communicate technical decisions to non-engineers.

Leads Esri and GIS application integrations for clients, develops tailored solutions, and manages project planning, budgets, execution, and completion. The role includes coaching and mentoring team members, resolving stakeholder issues, ensuring technical and professional standards, and identifying opportunities for innovation and business growth across urban planning, environmental management, and transportation projects.

Design and build maintainable data pipelines, ETL processes, and data architecture standards. Collaborate with product managers, analysts, and machine learning engineers to translate requirements into automated, scalable solutions. Apply software engineering best practices, asynchronous systems, APIs, streaming, testing, monitoring, and Python and SQL expertise. Help prioritize data initiatives based on business impact and communicate complex technical concepts to technical and non-technical stakeholders.

Owns outsourced member experience operations across BPO partners, sites, and omnichannel support channels. Leads senior CX leaders, establishes performance and operating frameworks, improves workflows and SOPs, analyzes operational data, and drives accountability, quality, staffing health, and customer satisfaction. Partners cross-functionally with Product, Engineering, Pharmacy, QA, and Strategy while implementing CRM automation, AI-enabled tools, change management, and scalable process improvements.

Build the operating systems connecting Product, Engineering, and Go-to-Market. Establish voice-of-customer processes, product success dashboards, KPI measurement, roadmap and planning rituals, launch calendars, intake frameworks, and RACI structures. Analyze competitive positioning, user feedback, product usage, retention, and agent unit economics to inform product bets and roadmap sequencing. Drive cross-functional alignment and scale product operations from the ground up.

Leads enterprise cybersecurity strategy and execution across acquisitions, divestitures, carve-outs, joint ventures, and investments. Owns cyber due diligence, Day 1 readiness, integration, separation, risk governance, remediation cost modeling, regulatory alignment, vendor management, and executive reporting. Advises Corporate Development, Finance, Legal, deal committees, and the Board while leading global teams and third-party partners through confidential transactions and organizational change.

Own revenue accounting across monthly, quarterly, and annual close processes, including journal entries, reconciliations, revenue analysis, audit-ready workpapers, and variance investigation. Partner with Finance, Revenue Cycle Management, and Engineering to improve billing workflows and financial accuracy. Evaluate AI and automation opportunities, implement process improvements, and support ERP implementations, GAAP conversion, entity consolidation, and other accounting projects.

Own and maintain product marketing collateral for an AIOps platform, agentic AI orchestrator, and vertical solutions. Translate technical input from product and data science teams into polished presentations, graphics, diagrams, and decision-ready materials. Align messaging with Communications, support government and industry conference operations, develop technical content, and track customer feedback, market trends, competitors, and emerging technologies. The role requires credible communication with technical evaluators and senior government decision-makers.