As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Provide Tier II IT support: troubleshoot and resolve hardware/software issues for Windows and Mac, log tickets, perform account administration in Active Directory and Office 365, assist with imaging and device provisioning, support mobile devices and MDM, escalate complex issues, ensure HIPAA compliance, and assist onboarding/offboarding.