The Support Center Technician provides first-line support to end-users and employees on technical issues related to application, networks, and infrastructure. Responsibilities include responding to support requests, assessing severity & priority, resolving or escalating customer issues, and updating stakeholders on outstanding issues. Must be available for rotating shifts and weekends, work on-site at CPI HQ, and have the ability to access customer sites. Education requirements include a High School Diploma, with an Associate's/Bachelor's Degree preferred. Experience in IT Support and strong communication skills are required, with 1-2 years of experience preferred.